Proven experience in staff development and performance management. Effective project integration and process improvement experience. Well organized and attentive to detail. Work well as team lead, within team, or as team member. 20 years experience in global working environment
Organize and implement long term and short term projects deliverables
Excellent interpersonal skills and the ability to interface with customers, account teams, external distributors and organization lead
Project Management Certificate. 8.0 IACET, November 2011
Work collaboratively to reduce International Service Delivery (ISD) reliance on TDM transport infrastructure as a tactical goal. Work on company wide transformational program to make Ethernet the preferred access technology.
12/2013 to Current
Network Planning & Design ProfessionalBT Americas － Atlanta, GA
British Telecommunication Global Service: United States and Canada.
BT Technology, Service and Operation, Network and Design Professional.
capacity plan Americas Global IP Connect and Ethernet Connect network
Drive capacity plan by forecast and ordering trends
Ensuring network 100 percent network
and analyze traffic flows, network performance in terms of bandwidth and
topology, network routing and configuration ensuring no hot spot or freeze
clean up to date and reliable network inventory
professional relationship with third party sourcing organization
technical support of Americas Customer Management Team
with supplier management and procurement.
05/2010 to 12/2013
BT Operate Americas, International Customer Service Delivery Access Technology Technical LeadBT Americas － Atlanta, GA
Single point of contact for in country International Customer Service Delivery (ICSD) and Alcatel Lucent Managed Technical Services team Support Delivery of IP Connect global orders right first time (RFT) Provide support and guidance to US IC (in country) team over complex access infrastructure North America Support by contributing to ICSD gross margin cost reduction 12/13 FY Work to reduce Service Delivery (SD) reliance of transport infrastructure as a tactical goal Dovetail network planning duties listed in support of operational objective.
05/2004 to 04/2010
Network Planning and Design ManagerBT Americas － Atlanta, GA
Manage implementation of Americas Access and Transport Network (SONET/DWDM) networks in accordance with approved engineering designs and to target timescales and budgetary costs.
Manage project delivery and associated resources, and act as the single point of contact.
Provide all needed information into a work package in the order process in line with target time scales.
Produce and maintain quality standards and documents for transmission and Service Delivery department Maintain knowledge of all the equipment and materials used in BT transmission and access infrastructure.
Plan and provide high speed access circuits including SONET/SDH from a variety of access suppliers to meet customer requirement.
Sustained relationship management of access suppliers ensuring optimal service to BT Global Services and its customers.
Ability to build working relationships internally and externally especially with bandwidth suppliers.
Collaborate, support and deliver several business directed transformational programs/projects.
For example Global Managed Platform migration and integration of RadianzNet into program, where several hundred customer services were migrated to next generation platform through internationally organized global team strongly influenced by local knowledge and expertise.
04/1999 to 02/2004
Technical Specialist Customer Test and Integration EngineerBT Americas － Atlanta, GA
Produce and load template files for customer data-builds onto the Ericsson AXE 10, Ericsson Telephony Servers, Ericsson Mediation Logic, Ericsson Media Gateway (AXD301) Ericsson Intelligent Networks for the Global voice portfolio product set (Contact Center Service, Voice port, One-voice, Register Site Access, One-voice Mobile Access, Next Generation Contact Center) Test and integrate circuits and services into the BT Global Voice Network using the Virtual Private Network and Contact Centre Service test and procedure documentation.
Update all relevant network and customer inventory databases before and during testing, including completion reports produced when the testing is completed.
Track and provide fault analysis Resolve trouble cases raised.
Master of Science: ManagementColorado Technical UniversityManagement
Bachelor of ScienceState University of New York Institute of Technology － Utica, New York
Project oriented, work along customer priorities and
organize and implement long term and short term projects deliverables
Excellent interpersonal skills and the
ability to interface with
Customers/Account teams / External
distributors and Organization Lead
Management Certificate 8.0 IACET