Adept at installing network components, adding new lines and configuring components. Able to set up, troubleshoot and optimize peripheral devices. Proficient in updating software and hardware to meet performance demands. Knowledgeable Network manager bringing over 10 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. Results-focused IT professional with strength in network installation, troubleshooting and customer support. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Fault isolation
FAQ updating
Software deployment
Technology planning
Helpdesk administration
User training
Troubleshooting
Network configuration
Flexible
PPE use
Friendly, positive attitude
Project planning
Organization
Reliable and trustworthy
People skills
Team management
Problem resolution
Education and Training
Central Davidson High SchoolLexington, NCExpected in 06/2007 ā āHigh School Diploma: - GPA:
United States Navy "A" SchoolPensacola, FL, Expected in 11/2011 ā āCryptographic Technician - Maintenance: - GPA:
ComptiaHonolulu, HI, Expected in 02/2019 ā āSecurity+ Certification: - GPA:
Experience
Department Of Administrative Services, State Of Ohio - Network Manager Cambridge, OH, 04/2018 - Current
Performed acceptance testing to deliver integration and interoperability of network technologies.
Executed and implemented solutions on time and within budget constraints.
Collaborated with project managers, developers, quality assurance and customers to resolve technical issues.
Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.
Received and prioritized support requests to maximize resource utilization.
Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Updated and reconfigured existing and new computers with current software and operating systems.
Configured all hardware devices and software settings to optimize network performance.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Created and updated technical documentation for network installations and changes to existing installations.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Troubleshot and resolved issues with peripheral devices such as handsets and speakers for end users.
Performed site evaluations, customer surveys and team audits.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Contributed to development, planning and completion of project initiatives.
Improved operations by working with team members and customers to find workable solutions.
Enviva Lp - Maintenance Manager Franklin, VA, 01/2015 - 04/2018
Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
Planned incentive programs to maximize employee performance.
Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
Implemented improved training procedures to better develop new personnel.
Provided insight and information to management regarding onsite improvement project specifications.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Monitored maintenance scheduling and reported maintenance team information to management.
Delegated daily tasks to employees to manage resources and meet deadlines.
Minimized costs by working and negotiating with multiple suppliers.
Established and implemented new procedures for standard maintenance scheduling.
Specialized in cryptographic systems, completing inspections and detailed repairs to achieve operational efficiency.
Contacted vendors to procure equipment and tools to meet organizational demand.
Managed training, licensing and vehicle inspections for operational readiness, provided feedback to employees and translated operational directives into program roadmaps.
Issued training and work schedules for 72 personnel for cryptographic equipment.
Diagnosed and repaired mechanical issues according to industry standards.
Managed team of employees, daily progress reports and overall project planning.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Established and enforced clear safety policies to protect workers from injury.
Inspected completed work to assess quality and identify skill or ability issues.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Six Flags, Corp. - Information Systems Supervisor Valencia, CA, 03/2011 - 01/2015
Repaired equipment and machinery, performing maintenance according to updated industry standards.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Delegated daily tasks to employees to manage resources and meet deadlines.
Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
Installed, aligned and balanced new equipment and supervised employees.
Analyzed key process metrics and trends, conducting investigations to assist problem resolution and document resources.
Supported IT inspections based on internal and regulatory requirements.
Maintained problem resolution procedures, tracking QA support to document and address IT deviations and monitor information system performance.
Evaluated and interpreted service requests, issuing recommendations to assist planning, organization and expansion of large-scale projects.
Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
Managed more than 30 software engineers, system administrators, NOC operators, QA engineers and project managers.
Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
Established communication infrastructures, including LAN and WAN networks for encrypted communication applications.
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Accomplishments
Promoted from E1 to E6, in less than nine years in the United States Navy.
Received two Navy achievement medals and two Joint Service medals from customers for outstanding support and providing installation and troubleshooting services ahead of schedule.
Consistently maintained high customer satisfaction ratings.
Developed relationships with 5 new clients and typically exceeded sales goals by 75%
Promoted to Defense Red Switch Network (DRSN) Operations Manager due to the troubleshooting and repair of USINDOPACOM's Commander's DRSN phone that provided the highest ranking military official in the pacific area of responsibility the ability to quickly and efficiently defend the United States and it's assets in a timely manner.
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