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network infrastructure lead agile scrum master resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Versatile Project Coordinator and Networking Support Engineer known for successfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills.

Skills
  • Documentation Management
  • Project Management
  • Development team trainings
  • Reporting template development
  • Business process re-engineering
  • Project planning and development
  • Lean manufacturing and design
  • Firewall management tools
  • Layer-2/3 protocols
  • WAN Acceleration technologies
  • Technical infrastructure upgrades
  • Information security technology
  • Virtual private networks
  • Network Troubleshooting
  • SolarWinds support
Work History
Network Infrastructure Lead/Agile Scrum Master, 01/2021 to Current
Kukui CorporationLas Vegas, NV,
  • Installed, maintained and supported all network and voice-related hardware, software and communication links for design.
  • Managed all software and hardware issues for end-users.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored several network hardware operations to evaluate proper configuration.
  • Managed multiple system-wide operating system and software deployments, as well as related software upgrade problems.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Assessed Scrum maturity of team and organized and coached team to higher levels of development.
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
Project Coordinator, 01/2005 to 01/2021
Town Square MediaDubuque, IA,
  • Gathered requirements for ongoing projects and organized details for management use.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
System administrator, 02/2019 to 12/2020
Ochsner Medical CenterCity, STATE,
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Provided second-level support for all server class systems.
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Designed proactive preventative maintenance schedules to prevent unnecessary downtime and hardware faults.
Network Support Engineer/Project Coordinator, 08/2016 to 01/2019
EntergyCity, STATE,
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Developed requirements analysis, applications assessment and implementation for LAN software.
  • Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
Education
MBA: Project Management, Expected in 12/2020 to American InterContinental University - Online,
GPA:

GPA: 3.0

BBA: Technology Management, Expected in 06/2019 to American InterContinental University - Online,
GPA:

GPA: 3.2

Certification: Certified Scrum Master, Expected in 05/2021 to Scrum Alliance - Online,
GPA:
Certification: Project Management Professional (PMP), Expected in 05/2021 to Project Management Institute - Online,
GPA:

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Resume Overview

School Attended

  • American InterContinental University
  • American InterContinental University
  • Scrum Alliance
  • Project Management Institute

Job Titles Held:

  • Network Infrastructure Lead/Agile Scrum Master
  • Project Coordinator
  • System administrator
  • Network Support Engineer/Project Coordinator

Degrees

  • MBA
  • BBA
  • Certification
  • Certification

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