Network Administrator Field Systems Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Over 20 years of experience with in diverse computing environments providing enterprise client infrastructure solutions, design, development, and integration. I have strong skills with complex problem solving methods, security, operations, integration, engineering, supporting mission critical business systems, staff training in large-scale IT environments. Proven ability to plan, implement and manage networking, security, mobile devices and systems, in addition to system administration duties without missing a beat. Motivated to improve all end-user IT experiences by minimizing downtime, reducing issues within mission critical systems, and streamlining IT processes through both custom and “common off the shelf” automation technologies. Create solutions which increase both operational effectiveness and efficiency in-turn increasing the end-user experience. Excellent interpersonal, communication, andproject planning skills with the ability to motivate others.

Work History
Network Administrator/Field Systems Manager, 04/2001 to 12/2009
Salient Crgt San Antonio, TX,
  • Interfaced with senior management to develop short/long term organizational goals and objectives.
  • Developed and responded to customer RFI's and RFP's and participated in all design customer meetings.
  • Assist and participate in developing RFI, RFP and RFQ responses.
  • Researched and negotiated contracts with various network equipment vendors and network providers in an effort to provide the customer with the most cost-effective and reliable solution.
  • Responsible for providing on-site customer and technical service activities with an emphasis on problem diagnosis, repair, preventative maintenance, documentation.
  • Worked to define and document standards for documentation, project scheduling, tracking progress and communicating with other groups such as sales, service, and operations.
  • Initiated and participated in internal technical training classes for hires.
  • Managed Field Engineering team consisting of five Field Engineers and over 6500 customers in the State of Florida.
  • Worked directly with the end user or reseller by instructing, modifying software, upgrading products or coordinating support with internal resources to resolve any product issues, additional responsibilities may include product installation & removal.
  • Provided on-site customer and technical service with an emphasis on problem diagnosis, repair, preventative maintenance, documentation.
  • Acted as technical advisor to service management, provide informal/formal product training to large end-user accounts or resellers as well as long-range plans for information systems and communications networks and assisted in the coordination and implementation of company-wide Information Technology projects.
  • Designed, tested, and implemented Windows 2000 infrastructure including Active Directory, Group Policy, enterprise management, and software distribution with several goals in mind: simplify the design to facilitate ongoing management; document the existing and proposed design in detail; optimize client login performance; and enhance security for both workstations and servers throughout the network.
  • Helped to design, test, and implement Active Directory and Group Policy regional network for managing both users and servers.
  • Designed and maintained infrastructure, which consisted of Cisco routers, Watchguard firewalls, HP switches in multiple locations.
  • Responsible for the security of the network and developing effective policies and procedures at all locations, as well as implementing branch office VPNs and mobile user VPNs.
  • Administration for servers, users, and printers which includes setting up new servers (users, software, printers), granting access to software and special directories, maintaining users (passwords, additions, deletions, changes), backup/restore, monitoring server activity, analysis of disk space, and other server reporting.
  • Used Performance Monitor to log various metrics on servers to identify performance bottlenecks and determine appropriate tuning and optimization enhancements.
  • Built custom management tools using Microsoft Management Console.
Systems Administrator, 01/2010 to 03/2019
Apple Inc. Beaverton, OR,
  • Sourced, planned and implemented migration from managing iOS devices with Apple Configurator to a true MDM solution (AirWatch).
  • MDM solution (AirWatch) Administrator.
  • Configure iOS profiles, configure groups for automated app deployment, setup App catalog for over 2,500 iOS devices.
  • Setup integration with Apple DEP to streamline iOS MDM enrollment process.
  • Sourced, planned and implemented migration from MS Exchange 2013 to Google Apps for Education for 10,000+ users.
  • Daily administration of Google including integration with Active Directory.
  • Administer 4500+ Chromebooks, creating policies and deployment of apps.
  • Sourced, planned and implemented the migration to KACE K2000 Deployment Appliance.
  • Create all images (Windows & Macintosh) that are used in the district, update all images as needed.
  • Sourced, planned and implemented the migration to KACE K1000 Systems Management Appliance.
  • Created Help Desk Support System for the entire school district.
  • Implemented automated Windows, Macintosh and application patches.
  • Implemented and maintain employee Self-Service Portal.
  • Sourced, planned and implemented inventory management and integration with district financial software.
  • Maintain asset management.
  • Share management of Active Directory, DNS, DHCP, DFS, Microsoft/VMware infrastructure, and Fujitsu and Dell SAN units.
  • Sourced, planned and implemented migration from TrendMicro to Kaspersky, responsible for all antivirus policies, deployment, and administration.
  • Responsible for creating bid documents according to district print/copy needs, comparing and recommending vendors.
  • Implementing all rollouts when leases are up and maintaining print server throughout.
Enterprise System Engineer, 03/2019 to Current
Gwinnett County Public Schools City, STATE,

Server Team.

  • Managing and monitoring all installed systems and infrastructure. (250+ Physical Servers, 1500+ Virtual Servers, 2 Data Centers, and 150+ Locations)
  • Installing, configuring, testing and maintaining operating systems and system management tools. (SCOM, SCCM, PowerShell, SharePoint, and Lenovo XClarity)
  • Ensure the highest levels of systems and infrastructure availability.
  • Determine and recommend methods to address improvement opportunities.
  • Performed cross platform audits of Active Directory (AD) objects and user permissions.

Active Directory Team

  • Manage User Accounts (Creation, Deletion, Permissions, and VPN Access).
  • Developed organizational units in Active Directory (AD) and managed user security with group policies.
  • Ensured standardization, compliance and enforcement of GCPS policies and daily operating procedures
  • Administered 5 Active Directory (AD) domains and related services supporting 250K users and 200K clients
  • Maintained and managed Domain Name Service (DNS) for Active Directory (AD) enterprise
  • Maintained user, group, and computer accounts for the GCPS enterprise network
  • Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
  • Microsoft Certified Professional (MCP), Multiple Certifications
  • Microsoft Certified Systems Engineer (MCSE), Multiple Operating Systems
  • Microsoft Certified Trainer (MCT)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Infrastructure (DHCP, DNS, WINS, and Active Directory)
  • Security (Firewall and Anti-Virus)
  • Basic knowledge of routing/switching/VOIP.
  • Hyper-V, VMWare, Xen Experience
  • MS Exchange
  • Apple
  • Printer & Copier Management
  • SAN
Microsoft Certified Professional (MCP), Multiple Certifications Microsoft Certified Trainer (MCT) Microsoft Certified Systems Engineer (MCSE), Multiple Operating Systems Cisco Certified Network Associate (CCNA)
Bachelor of Arts: Marine Biology, Expected in 05/1992
University of Hawaii At Manoa - Honolulu, HI

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Resume Overview

School Attended
  • University of Hawaii At Manoa
Job Titles Held:
  • Network Administrator/Field Systems Manager
  • Systems Administrator
  • Enterprise System Engineer
  • Bachelor of Arts

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