Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Experience
01/2017 to Current Network Administrator Altair | Normal, IL,
  • Proactively conduct regularly scheduled visits of customer networks checking performance and risk analysis to prevent down time.
  • Worked closely with the Support Desk Team and vCIO in developing an annual strategy plan for the customer.
  • ITIL escalation for Problem Management and Incident Response with responsibility for Root Cause Analysis and Subject Matter Expert for assigned customers.
  • Develop and maintain technical documentation for customer networks.
11/2015 to 01/2017 Support Desk Team Lead Rtx | Farmington, CT,
  • Mentor and point of escalation for Support Desk Engineers who support over 5000 endpoints by providing reactive support for a wide variety of issues.
  • Successfully managed a team in exceeding customer advertised Service Level Agreements (SLAs).
  • Significantly improved the internal metric requirements for service ticket response, plan and resolution times of the Support Desk Team.
  • Manage and oversee Support Desk Engineers in a Call Center environment to ensure proactive and reactive IT management services.
  • Created a number of Standard Operating Procedures which helped to significantly increase team performance and reduce ticket count by 400%.
03/2014 to 11/2015 Field Network Engineer Flexential | Arlington, VA,
  • Escalation point for a wide variety of Network, Server, and Workstation for the Support Desk while providing on-site expertise for our customers.
  • Became a customer advocate by partnering with our customers to ensure their business technology was appropriate.
  • Completed a number of projects which resulted in a significant reduction in tickets from customers.
  • While on-site created a number of supporting documentation which helped the Support Desk in future tickets and troubleshooting.
08/2010 to 03/2014 Sr. Infrastructure Engineer ARI Network Services, Inc | City, STATE,
  • Project lead for designing, implementing, and deploying an enterprise level monitoring solution for all servers, network equipment, and websites hosted by ARI Network Services, Inc.
  • which significantly reduced the amount of system and application downtime.
  • Global Network integration, planning, and execution by leading a team of Network Engineers and 3rd party consultants to consolidate all locations into a single Class A Network.
  • Establish global network documentation of all locations; including network topology and port mapping.
  • Managed deployment and management of 800 systems using Kaspersky Anti-Virus which resulted in a drastic reduction of viruses and malware.
  • Virtualized over 90% of physical hardware without any significant downtime while increasing performance of severs significantly.
  • Migration of data from physical storage and Dell MD3000I to clustered Dell EqualLogic SAN's using vSphere providing increased capacity and reliability of all data in datacenter environment.
  • Provide Local and remote desktop, server, and datacenter support.
08/2007 to 05/2010 Jr. Network Administrator BREG, Inc | City, STATE,
  • Develop and implement practical network policies to efficiently provide desktop, server, VMware, and network support on an Active Directory domain with more than 350 computers and 250 users.
  • Played an integral role in providing BREG, Inc.
  • with various appropriate virus/malware protection and Microsoft patch management, as well as in executing Kaspersky Anti-Virus and Microsoft WSUS solution.
  • Conceptualized and devised the disaster recovery plan in the event of an outage by utilizing a 3rd party VOIP solution.
  • Directly involved in ensuring comprehensive documentation of network data through administering Symantec Backup Exec and sending tapes to 3rd party vendor for offsite storage.
02/2002 to 01/2006 Information System Coordinator United States Marine Corps | City, STATE,
  • Demonstrated solid experience in training and supervising US Marines on providing technical support/troubleshooting for local assets.
  • Participated in the initial setup and computer administration initiatives involving forward deployed network during Operation Iraqi Freedom.
  • Perform troubleshooting of computer systems for a combination of 40 classified and unclassified computers.
  • Administered and enforced compliance with all organizational policies and procedures.
  • Designed and implemented an effective transition plan of NMCI deployment consisting of over 40 computers and printers.
  • Successfully drove productivity through strong coordination with US Marines to test and place orders into correct software and hardware as well as to obtain mission requirements.
Education
Expected in Associate of Science | Computer Networking Coleman University, San Diego, CA GPA:
Computer Networking magna cum laude
Expected in 2015 Allworx Certified Professional - | , , GPA:
Expected in 2013 ARI Game Changer Award - | , , GPA:
Expected in 2012 Zabbix 2.0 Certified Specialist - | , , GPA:
Expected in 2012 Zabbix 2.0 for Large Environments - | , , GPA:
Expected in 2012 Certified Virtualization Expert 5.0 - 2012 ARI Game Changer Award - | , , GPA:
Expected in 2012 ARI PRIDE Award - | , , GPA:
Summary
Experienced and innovative professional with sixteen years of extensive and progressive background in Information Technology combined with expertise in leadership, project development, and implementation of networking technology. Exemplified track record of directing teams and projects to optimize and improve productivity. Exemplary headship in creating strategic vision, generating financial success, and delivering positive results across multiple business functions. Demonstrated results-driven performance in environments where functional responsibilities have been aligned to business strategies. Proven ability to configure and empower high-performance IT organizations around the needs of a business. Thrived in operating and maintaining state-of-the-art technology systems along with reliable management information tools specific to company's business and its markets. *Team Performance Management - Demonstrate strong and effective leadership and training skills, as well as assist and motivate team members in achieving rational company objectives. *Process and Quality Supervision - Produce and maintain high-quality projects in compliance with company standards in a timely manner. *Program Operations and Administration - Create and implement systematic procedures to improve corporate and administrative functioning, achieve interventions, and adapt to new technologies, markets, and challenges. *Strategic Planning - Utilize expertise in assessing problems, identifying approaches and tactics, and developing decisions in allocating resources to pursue assigned project.
Highlights
VMWare ESX 3/4/5/6, vSphere, Veeam, Zabbix Enterprise Monitoring, Watchguard, Cisco ASA, Cisco Catalyst, Juniper, Sonicwall, Netgear, HP Servers, Dell Servers, Office 365, Active Directory, DNS, DHCP, GPO, Windows Server 2016/2012/2008/2003/2000/NT, Windows 10/8/7/XP/Vista/98/95, Microsoft Office 2016/2013/2007/2003/2000, Fax Press Pro, Right Fax, Quest Rapid Recovery, Dell AppAssure, Acronis, Symantec Backup Exec, Webroot, Symantec Endpoint Protection, AV Defender, McAfee EPO, Kaspersky Administration Kit, Nortel Phone System, Disaster Recovery Planning and Implementation
Skills
Active Directory, Anti-Virus, Backup Exec, Call Center, Cisco, hardware, Dell, Dell Servers, designing, DHCP, Disaster Recovery Planning, disaster recovery, documentation, DNS, Fax, HP Servers, IT management, ITIL, McAfee, Mentor, Microsoft Office, Office, Windows, 2000, 98, NT, Migration, Enterprise, Network integration, network support, Network, networks, Nortel, organizational, Phone System, policies, Press, printers, Project lead, Quest, risk analysis, SAN, servers, Service Level Agreements, strategy, supervising, Symantec, technical support, technical documentation, troubleshooting, Vista, VOIP, websites, Windows Server

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Resume Overview

School Attended

  • Coleman University

Job Titles Held:

  • Network Administrator
  • Support Desk Team Lead
  • Field Network Engineer
  • Sr. Infrastructure Engineer
  • Jr. Network Administrator
  • Information System Coordinator

Degrees

  • Associate of Science
  • Allworx Certified Professional -
  • ARI Game Changer Award -
  • Zabbix 2.0 Certified Specialist -
  • Zabbix 2.0 for Large Environments -
  • Certified Virtualization Expert 5.0 - 2012 ARI Game Changer Award -
  • ARI PRIDE Award -

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