network administrator resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Business-minded Network Administrator with 15 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

  • Vendor Management
  • Project Management
  • Inventory & Lifecycle Management
  • VMWare
  • O365 Administration
  • Performance Monitoring and Optimization
  • New Technology Integration
  • Group Policy Object
  • Technical Troubleshooting
  • Problem Solving
  • Virus Protection
  • Hardware Installation
  • LAN and WAN control
  • Cloud Management
  • Self Motivation
  • Quick Learner
  • Virtual Machine Operation
Work History
Network Administrator, 05/2021 to 01/2022
CalportlandAvondale, AZ,
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
    Maintained network hardware and software and monitored network to support network availability to end-users.
    Ensure multiple network sites is up and running with recommended updated firmware
    Monitor helpdesk ensure all support tickets are triaged, answered, and resolved on timely basis
    Assist with managing O365 Administration
    Lead company helpdesk migration from HappyFox to Freshservice archive data imported over
    Created network and computer usage policy
    Managing customer expectations, assessing feedback and improving processes
    Recommend hardware for conference room overhaul with existing infrastructure
    Drafted training materials and organized training sessions for new employees.
IT Manager, 01/2020 to 03/2021
Erie InsuranceDyersburg, TN,
  • Provided management oversight for staff within information technology department, working in partnership with vendors, other members of IT management, and reports to IT Director
  • Guided organizational technology strategy and roadmaps.
  • Planned and implemented team projects to accomplish objectives.
  • Participates in innovation strategies, research and development; promotes innovation, and mentorship
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet company vision, mission and purpose.
  • Participates in budgeting, planning, procurement of assets and IT asset management
  • Completing Quality Assurance review on Incident tickets issued, transferred, or resolved
  • Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Conducted company-wide technology instruction, onboarding and education.
  • Conferred with executives to advise and plan for short-term and long-term goals
  • Installed, maintained and managed audiovisual equipment, camera and physical security systems
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth
Virtualization Architect, 04/2015 to 01/2020
Port EvergladesPlantation, FL,
  • Manage day-to-day operation of all VMWare virtual servers and virtual desktop with high level of uptime, manage several software platforms, lead and also assist with some city-wide deployment projects
  • Responsible for taking virtual desktop from 25 user seats to over 400 plus users
  • Consolidate virtual servers host to minimize cost of additional hardware
  • Implement and replicate for critical virtual servers into Azure Site Recovery
  • Manage datacenter hardware, Windows Server, and network infrastructure
  • Track equipment inventory, lifecycle, and budget for replacement
  • Work closely with various vendors coordinate maintenance agreements, support, repairs, and new project development
  • Innovation strategies and research/self-learn new technology that can fit with ease into current infrastructure before implementation
  • Contribute to decision making of new hardware and compatibility with current infrastructure
  • Mentoring, sharing ideas and discussing goals and development with team members
  • Demonstrate leadership skills, focus on team efforts, and take charge when necessary
  • Manage software and hardware updates, firmware, and security patches
  • Identify hardware and software issues impacting business performance and research solutions
  • Assist in maintaining citywide LAN/WAN infrastructure
  • Maintain GPO & and organized active directory to meet company needs.
  • Took over responsibilities of IT Manager during absence and filled in gaps around office.
User Support Technician, 04/2012 to 04/2015
City Of Round RockCity, STATE,
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Provided on-call support for critical issues related to dispatch 911 call center.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Bachelor of Science: Computer Information Systems, Expected in 07/2018 to Thomas Edison State University - Trenton, NJ
Associate of Applied Science: Computer Science And Industrial Electronics, Expected in to Technical Career Institutes - New York, NY,

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Resume Overview

School Attended

  • Thomas Edison State University
  • Technical Career Institutes

Job Titles Held:

  • Network Administrator
  • IT Manager
  • Virtualization Architect
  • User Support Technician


  • Bachelor of Science
  • Associate of Applied Science

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