IT professional with over seven years of experience in Information Technology Administration and Help Desk support, and 12+ years in maintenance and repair of computer systems. Comprehensive experience in computer hardware troubleshooting and repair and software/operating systems installation. Strong commitment to internal and external customer satisfaction. Solid management and interpersonal skills as well as organizational and communication skills. Learn quickly, able to work independently, function well under pressure.
Highlights
Platforms: DOS, Windows 3.11/95/98/ME/NT/2000/2003/XP/Windows 7, 8, and 9, exposure to Linux
Packages: Microsoft Office and related products, Visio, AutoCAD, MicrostationVeritas Backup Exec (for Windows NT), ArcServeIT (for Novell), NAV Corporate Edition, Great Plains Dynamics, open-source software, Adobe products, and others.
Networking: WindowsNT Server 4.0, Windows 2000/ Windows Server 2003 and Exchange Server, Proxy Server, Novell Netware 5, limited Windows Terminal Services, VPN, Sonic Firewall, hubs, switches, routers
Handle management for licenses, ensuring that all are compliant and up to date.
Accomplishments
Experience
Network Administrator, 01/2006 to 01/2009 Bel Fuse – Tualatin, OR,
Hired to support nine risk management offices across New York State with over 1500 users.
Also provided Helpdesk support for risk management and bank applications and assisted with conversions.
Helped integrate newly acquired companies into bank's network infrastructure.
Served as chief tech for imaging system.
Built and repaired all IT system equipment, from servers to telephones.
Performed daily backups and network administration.
Provided special support to executives and their staffs.
Trained new associates.
Strong interpersonal and customer service skills; worked with people at all levels of the organization.
Practiced collegiality with peers and subordinates, shared information freely.
Appreciated for ability to explain highly technical information in simple, respectful terms.
IT Level 2 Technician, 01/2004 to 01/2006 Crate And Barrel – Locations: Natick, MA,
Worked on National Fuel Gas IT Team, covering Western New York and Erie, Pennsylvania, functioning as the organization's chief lab operator.
Shared responsibility for Active Directory Administration.
Performed server maintenance, desktop support, network support, maintained ghost images, and installed network cables.
Set up large conference rooms for networked classes.
Served on after-hours support team.
Trained new associates.
Key integrator for over 1200 new Windows XP systems.
Completed many special projects which involved extensive research into equipment, software and upgrades, improving client's operational efficiency.
Implemented remote access project using UltraVNC at all sites.
Floor Manager, 01/2003 to 01/2004 Emcor Group, Inc. – Corning, NY,
Responsible for day-to-day management of store, managing staff, shipping/receiving, budgets, and inventory.
Greeted and assisted customers.
Strong product knowledge enhanced sales.
Excellent interpersonal skills supported both customer and employee satisfaction.
IT/Help Desk Support, 01/2000 to 01/2003 Wendel-Duchscherer Architects & Engineers, P.C – City, STATE,
Performed help desk duties at five different locations for AutoCAD and Bentley Microstation along with other software/operating systems; worked one-on-one with colleagues address problems.
Built and repaired computer systems, performed maintenance on plotters and printers.
Managed all computer systems and performed troubleshooting; maintained network; managed alarm system.
Managed site licenses, supplies and service contracts.
Implemented new hardware/software training, performed IT research and documentation.
Trained and supported users and college interns.
Strong focus on continuous learning and sharing knowledge.
Reputation for treating everyone fairly and equally, with an attitude of cooperation.
IT Assistant, 01/1998 to 01/2000 Reid Petroleum – City, STATE,
Built and repaired computers.
Trained associates on using hardware/software.
Upgraded company from DOS/Windows 3.11 to Windows 95/98; upgraded network from Novell Netware 3.x to 5.x.
Installed Great Plains accounting software.
Performed help desk duties.
Member of website development team and disaster and recovery team.
Performed extensive research and documentation, providing cost-effective solutions to a variety of challenges.
Implemented surge protection for company's phone system.
Resolved all Y2K issues in company.
Education
Associate of Science: Computer Network Systems Dell, and Novell Administration, Expected in ITT Technical Institute - Getzville, New York GPA: Computer Network Systems Dell, and Novell Administration
Skills
Active Directory, Adobe products, AutoCAD, Backup Exec, budgets, cables, interpersonal, Excellent interpersonal skills, hardware, contracts, client, customer service skills, documentation, DOS, Firewall, focus, ghost, Great Plains Dynamics, Great Plains accounting, help desk, hubs, imaging, inventory, Linux, managing, access, Exchange Server, Microsoft Office, Windows 7, Windows, Windows 2000, 2000, Windows 3.11, Windows 95, 98, 95/98, WindowsNT, NT, Windows NT, Windows XP, Microstation, network administration, network support, network, Networking, Novell, Novell Netware 3.x, Novell Netware 5, operating systems, phone system, plotters, printers, Proxy Server, receiving, research, risk management, routers, sales, servers, shipping, software training, switches, desktop support, telephones, troubleshooting, upgrades, Visio, VPN, website development, Y2K
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