netsuite administrator resume example with 11 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Proactive Netsuite administrator focused on cultivating positive and productive relationships. I excel in all the aspects of Netsuite administration, with an emphasis on workflows and process optimization.
  • Netsuite Project Management and Implementation
  • Systems Implementation Expert
  • Workflow Expert
  • Data Analytics
  • CompTIA Security+ Certified
  • User Management
  • Systems Analysis
  • Database Design
  • Profile and public group control
  • Custom Reports and Dashboards
  • CRM/ERP Declarative Administration Expert
  • Meticulous record-keeper
  • Superb interpersonal skills
  • Java, Javascript, SuiteScript, Apex, Ruby on Rails, C++, HTML, CSS etc.
  • Change Management and System Adoption Professional
Work History
Netsuite Administrator, 2017 to Current
OliveNashville, TN,
  • Responsible for all transactions and requests to be accurate within Netsuite.
  • Test and evaluate current processes and setup of Netsuite to improve performance and usability.
  • Communicate with Netsuite Support to resolve network outages and periods of reduced performance.
  • Maintain knowledge and familiarity with updates and improvements to be released in future releases.
  • Ensure that no systems are damaged by the newest release.
  • Create and maintain reports run through saved searches and reporting within netsuite.
  • Create custom objects, fields, groups, entities, etc.
  • Manage training in regards to Netsuite and all other IT systems.
  • Manage day to day functioning of each role within the IT department.
  • Conducted interdepartmental meetings seeking, and obtaining, each stake holders needs and desires.  Placing an emphasis on what the system needs to accomplish so that we as the experts could then provide proposed solutions and test out many ideas within the Netsuite sandbox.
  • Balance the needs of each department while making changes and adjustments to systems that impact their flow of work.
  • Served as a liaison between the our user community and Netsuite as a corporation and provider.
  • Designed and maintained security roles for each user to protect data and follow the "least access" security best practice.
IT Services Manager/Salesforce Administrator, 06/2016 to 2017
Dominion EnterprisesNew Brunswick, NJ,
  • Manage and administer two instances of Salesforce.  One is service cloud based, and the other is sales focused.
  • Create dashboards, reports, and graphics that allow for deeper insight to success and the reality of the companies efforts.
  • Managed the IT ticket system as well as tier one and two of the IT department.
  • Managed users at remote sites as well as at my location.
  • Investigated and evaluated BI analytics solutions to meet the needs of our executive team.
  • First point of contact for vendors related to Salesforce and other IT services.
  • Created a knowledge base within Salesforce to start maintaining records to assist in future tickets/cases
  • upgraded, wrote, and removed processes, workflows, and triggers based on business need and system maintenance/optimization.
  • Managed the Salesforce sandbox
  • Implemented SSO for Salesforce using Identity Connect
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Completed remote repairs involving software solutions.
  • Served as a liaison between the user community and the IT department.
  • Administered the business card reporting/transaction system.
  • Developed policies and procedures.
  • Troubleshot and repaired issues with AD.
  • Authored a business proposal for email marketing campaigns and outlined the value that Salesforce would bring to this process.


Tier 2 IT specialist, 10/2014 to 05/2016
Cognizant Technology SolutionsCity, STATE,
  • Evaluated and administered Netsuite, SugarCRM, and 8x8 SaaS systems to improve performance and usability.
  • Designed, developed, and implemented approval systems, employee feedback workflows, and inventory management system within Netsuite.
  • Resolved all users' IT issues at the Orem facility as well as many remote locations.
  • Wrote reports, dashboards, and data analytics tools to allow management a better view of actual success and value when making decisions.
  • optimized processes within Netsuite, Sugar CRM, and many others to ensure that time was used well.
  • Managed hardware orders for the facility.  This included installation, configuration, and the actual ordering process.
System Administrator and IT Director, 05/2014 to 10/2014
Evolve Solar IncCity, STATE,
  • Managed the security of the internal systems and the financial server. 
  • Built the call center and all of the systems they used.  
  • Hired employees to start a team and showed proof of process for a new position.
  • Helped develop the job responsibilities for the customer service team.
  • Developed the organization and processes to facilitate dividing territories and jobs.
  • Managed a team that lowered contract (Client) attrition rates from 75%, at one point, down to 20% before receiving a promotion to be the IT Manager.
  • Managed the transition of tasks previously handled by other teams into the customer service team's responsibilities.
  • Trained team members to be familiar with processes and contracts.
  • Attended and participated in the Executive meeting with CEO, CFO, and all other department directors to discuss and help drive the direction and goals of the company.
  • Managed a department of 20 people.

Ammunition Stock and Control Specialist, 05/2013 to 04/2016
Army Reservist US ARMY ReservesCity, STATE,
  • Maintain database records and used SQL queries for ammunition inventory keeping and reporting.
  • Secret clearance

Development Team Lead, 2013 to 04/2013
Weber State UniversityCity, STATE,
  • Managed the development of a website, database, and use cases for a fantasy sports service.
  • Presented to the executive team and was chosen as their preferred design.
  • Ensured the quality of final deliverables.

Overnight London Team Lead, 01/2010 to 11/2012
Seamless North AmericaCity, STATE,
  • Managed four direct reports.
  • Helped develop working relationships with large corporations (Credit Suisse, Goldman Sachs, JP Morgan Chase, etc.) Overhauled the order adjustment process to save hours of work per week and made it more accurate which saved the company thousands of dollars a week.
  • Managed testing of the consumer website and mobile apps to ensure proper functioning after release.
  • Maintained Salesforce for the overnight team as the administrator.
  • Created KPIs and goals within Salesforce so that performance could be tracked.
  • Created dashboards, reports, and objects in order to better trace the path of success that each user experienced.

Bachelor of Science: Computer Science (emphasis in Security), Expected in Current to Western Governor's University - Salt Lake City,
  • Administered and repaired two instances of Salesforce simultaneously for an Enterprise that contained at least 4 different organizations and over 1000 employees.
  • Promoted to IT Director after just 3 months at the company, with increased responsibilities and a 50% increase in pay.
  • Supported more than 1000 end users for over 10 remote sites.
  • Recipient of the Army Achievement Award in June 2014 as the distinguished honor graduate.
  • Eagle Scout
  • Maintained 99.999% up time of all systems through preventative maintenance and system improvement.

CompTIA Security+ certified

Certificate# COMP001020965355


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Resume Overview

School Attended

  • Western Governor's University

Job Titles Held:

  • Netsuite Administrator
  • IT Services Manager/Salesforce Administrator
  • Tier 2 IT specialist
  • System Administrator and IT Director
  • Ammunition Stock and Control Specialist
  • Development Team Lead
  • Overnight London Team Lead


  • Bachelor of Science

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