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Netflix Security Dispatcher Resume Example

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HS
NETFLIX SECURITY DISPATCHER
Professional Summary

Multi-talented dispatcher consistently learning new skills and experience for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Prioritizing calls
  • Delivery policies
  • Updating logs
  • Service coordination
  • Business operations
  • Communications
  • Organization
  • Employee training
  • Supervision
  • Lifting 75 pounds
  • Forklift Operation
  • Cleaning
  • Hand and power tool operation
  • Closing tickets
  • Maintaining call metrics
  • Dispatching field personnel
  • Customer service
  • Team management
  • Problem resolution
  • Dispatching procedures
  • MS Office
  • Verifying coverage
  • Drywalling
  • Power Tools
  • Hand Tools
  • Construction knowledge
Work History
08/2019 to CurrentNetflix Security DispatcherAllied Universal Security Services | Los Angeles, CA
  • Responded to over 60 daily caller and email requests with information about assistance and time frames.
  • Trained 5 new employees in various procedures.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled 60 calls per 8 hours to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving lost & found issues.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Led team of 40+ guards in monitoring high volume of Netflix employees traffic during peak hours and days.
  • Screened vendors and contractors before granting access to restricted areas within Netflix buildings.
  • Recorded incident reports with detailed accounts of occurrences.
  • Worked closing with management team in emergency situations.
  • Worked in creating new sheet for security team.
  • Worked with Google sheets along with Google drive, Google Suite (GSUITE).
07/2018 to CurrentNBC Security OfficerSecuritas | Burbank, CA
  • Authorized entrance papers and granted or denied entrance to building.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Conducted patrols of key areas to spot and control security concerns.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored employee activities, confirming compliance with security regulations.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
04/2018 to 07/2018Delivery Box Truck Driver.Mariscos Bahia | Pico Rivera, CA
  • Collected $5,000 in payments for completed deliveries and services daily.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Followed all company policies and procedures during shift.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Created and submitted delivery and DOT logs.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Reported any issues found with delivery truck to next shift driver and shift lead.
  • Verified vehicle inspection stickers and registrations were current.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Interacted with customers to determine needs and opportunities for additional sales.
12/2017 to 03/2018CashierCARES | Los Angeles, CA
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
06/2016High School DiplomaBell Senior High School, Bell, CA
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Resume Overview

Companies Worked For:

  • Allied Universal Security Services
  • Securitas
  • Mariscos Bahia
  • CARES

School Attended

  • Bell Senior High School

Job Titles Held:

  • Netflix Security Dispatcher
  • NBC Security Officer
  • Delivery Box Truck Driver.
  • Cashier

Degrees

  • 06/2016 High School Diploma

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