Experienced Sales and Convention Services Manager with over 15 years in the Hospitality and Event Planning industry. Excellent reputation for customer satisfaction, conflict resolution, and positively influencing overall morale and productivity. Consistently rewarded for success in planning and operational improvements. Driven to pursue professional career advancement.
• Generating business from 16 states in the Southeast, Central US, and Florida focusing on Association, Corporate and SMERF Markets by selling two resorts with over 500 guest rooms and 70,000+ square feet of meeting space
• Quarterly goals of $686,000 - exceeded 2020 1st quarter goal by closing at 103%, 2nd quarter closing at 175%, 3rd quarter closing at 95%, finishing yearly goal at 82%
• Navigating COVID-19 contract postponements, cancellations, and new bookings
• Created and distributed current relevant marketing material and incentives for future group travel
• In charge of contract negotiations with new and repeat clients
• Manage various complex accounts to generate revenue, increase retention rates, and enhance the customer service experience
• Representing the resort at trade shows, sales trips, appointment shows, one-on-one sales calls, and conducting site tours of resort guest rooms and banquet space
• Managing sales and marketing budgets and expenses for trips, appointments, in-house client entertainment, and group-related expenditures
• Monitoring group room blocks to manage attrition while maximizing meeting space and food/beverage revenues
• Establish and cultivate new business relationships through cold-call prospecting to expand opportunities and maintaining effective and successful relationships with existing accounts
Industry Council: Global recognition as the badge of excellence in the events industry based on professional experience, education and a rigorous exam
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