Seasoned and results-oriented sales professional offering extensive hospitality industry experience. Currently seeking to leverage transferrable skills to transition into a challenging pharmaceutical sales rep career or similar national sales role. Strategic, big-picture thinker who is highly adept at managing outlined territories, exhibiting a sense of urgency, overcoming objections, and consistently landing contracts. Areas of expertise include key account management, new business development, large group sales, and client relations. Successfully penetrates new markets with a special talent for closing deals and establishing long-term relationships with clients. Engaging manager with a transparent leadership style who coaches and mentors’ junior sales professionals to achieve success. Thinks quickly and figures out novel ways to accomplish cost-effective sales objectives while maximizing resources and overachieving on productivity. National Sales Operations Territory Planning & Sourcing Upselling & Cross-selling Customer Relationship Building Market Analysis and Penetration Sales Presentations & Negotiations Team Leadership & Development Strategic & Tactical Planning.
Skills
Windows 10 | Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Delphi | SalesForce. fdc
Budgeting
Client Closing
Key account management
Performance improvements
Account retention
Sales strategies
Strategy management
Revenue generation
Sales expertise
Revenue and sales projections
Consultative and relationship selling
Market intelligence
Experience
02/XXX1 to 06/2020
National Sales ManagerMohegan Sun – Uncasville, CT,
Demonstrated excellent skills in conceptualizing and implementing effective sales strategies, while leading and working closely with nationwide sales team members toward the achievement of sales targets.
Established and cultivated productive and professional relationships with key personnel in assigned customer accounts.
Expertly handled the negotiation and closing of agreements with large customers, while keeping tracked of performance metrics to provide suggestion toward improvements; prepared and submitted monthly, quarterly, and annual sales forecasts.
Led comprehensive research and identification of new potential customers and new market opportunities, while promptly responding to clients’ needs and requirements.
Facilitated overall organizational growth, including the successful attainment of combined annual sales of $1M in the group and catering domains, as well as average annual bottom-line sales of 30-50% for the department.
Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations.
to
National Sales ManagerMohegan Sun – Uncasville, CT,
Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.
Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations.
Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
Motivated staff to become top sales closers and exceed benchmarks.
Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.
Established a $1.4 million dollar annual receivable, based on a 250 room inventory.
Create and maintained the budgetary guidelines (including travel/trade shows) with an above average ADR.
Renegotiated existing air program contracts to include the reservation, billing process/procedures and subsidies.
to
Catering Manager | Casino Events ManagerRAMADA EXPRESS HOTEL AND CASINO – City, STATE,
Managed over 10,000 square feet of convention space and 7,000 square feet of outdoor function space.
Directly responsible for delivering over $1 Million dollars in catering revenue
Generate the highest volume of new accounts while in the department and received “Employee of the Year” in 2005.
Worked with chefs to prepare custom menus, including meals and beverages.
Gathered customer requirements and worked with catering team in implementing specifications.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Reduced food waste 9% by overseeing and planning ingredients, anticipated customers and popularity of items.
to
Front Desk Supervisor/Night Audit ManagerRAMADA EXPRESS HOTEL AND CASINO – City, STATE,
Monitored reservations to track incoming parties and special events.
Facilitated front desk operations for busy high-volume hotel.
Arranged special accommodations for guests to maintain optimal satisfaction.
Worked with Player Development and Executive Hosts to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Completed all nightly updates to hotel rates and individual room charges.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Generated daily reports to close out day and meet objectives.
Performed balance procedures for hotel accounts and resolved discrepancies.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Education and Training
Expected in
National Association of Certified Pharmaceutical Sales Reps, CNPR # 677802021: - , GPA:
Expected in
Bachelor of Science: Business Administration UNIVERSITY OF CALIFORNIA - LOS ANGELES, CA GPA:
Expected in 09/1996
Computer Science Certification: Mohave Community College - Kingman, AZ GPA:
Activities and Honors
Prospector/Ambassador/President, Las Vegas Metro Chamber of Commerce LLC
Entertainment Chairperson, American Cancer Society | Event Chairperson, Mohave County Airport Authority
Executive Board Member, MCAA Air Development Committee
Commission Board Member, Mohave Valley/Fort Mohave Community Park
Accomplishments
Cvent Sales Management Certification Business, Sales, Relationship/Team Building, and Leadership Training | Station Casinos RBD1 & RBD2 Classes.
Exceeded sales goals by an average of [Number]% in [Year]
Led team to achieve [Result], earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
Promoted from [Job Title] to [Job Title], in less than 12-months
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
UNIVERSITY OF CALIFORNIA
Mohave Community College
Job Titles Held:
National Sales Manager
National Sales Manager
Catering Manager | Casino Events Manager
Front Desk Supervisor/Night Audit Manager
Degrees
National Association of Certified Pharmaceutical Sales Reps, CNPR # 677802021