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Seasoned and results-oriented sales professional offering extensive hospitality industry experience. Currently seeking to leverage transferrable skills to transition into a challenging pharmaceutical sales rep career or similar national sales role. Strategic, big-picture thinker who is highly adept at managing outlined territories, exhibiting a sense of urgency, overcoming objections, and consistently landing contracts. Areas of expertise include key account management, new business development, large group sales, and client relations. Successfully penetrates new markets with a special talent for closing deals and establishing long-term relationships with clients. Engaging manager with a transparent leadership style who coaches and mentors’ junior sales professionals to achieve success. Thinks quickly and figures out novel ways to accomplish cost-effective sales objectives while maximizing resources and overachieving on productivity. National Sales Operations Territory Planning & Sourcing Upselling & Cross-selling Customer Relationship Building Market Analysis and Penetration Sales Presentations & Negotiations Team Leadership & Development Strategic & Tactical Planning.
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Mohegan Sun – Uncasville, CT,
- Demonstrated excellent skills in conceptualizing and implementing effective sales strategies, while leading and working closely with nationwide sales team members toward the achievement of sales targets.
- Established and cultivated productive and professional relationships with key personnel in assigned customer accounts.
- Expertly handled the negotiation and closing of agreements with large customers, while keeping tracked of performance metrics to provide suggestion toward improvements; prepared and submitted monthly, quarterly, and annual sales forecasts.
- Led comprehensive research and identification of new potential customers and new market opportunities, while promptly responding to clients’ needs and requirements.
- Facilitated overall organizational growth, including the successful attainment of combined annual sales of $1M in the group and catering domains, as well as average annual bottom-line sales of 30-50% for the department.
- Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
- Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations.
- Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
- Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.
- Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations.
- Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
- Motivated staff to become top sales closers and exceed benchmarks.
- Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.
- Established a $1.4 million dollar annual receivable, based on a 250 room inventory.
- Create and maintained the budgetary guidelines (including travel/trade shows) with an above average ADR.
- Renegotiated existing air program contracts to include the reservation, billing process/procedures and subsidies.
- Managed over 10,000 square feet of convention space and 7,000 square feet of outdoor function space.
- Directly responsible for delivering over $1 Million dollars in catering revenue
- Generate the highest volume of new accounts while in the department and received “Employee of the Year” in 2005.
- Worked with chefs to prepare custom menus, including meals and beverages.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Reduced food waste 9% by overseeing and planning ingredients, anticipated customers and popularity of items.
- Monitored reservations to track incoming parties and special events.
- Facilitated front desk operations for busy high-volume hotel.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Worked with Player Development and Executive Hosts to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Completed all nightly updates to hotel rates and individual room charges.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Generated daily reports to close out day and meet objectives.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
UNIVERSITY OF CALIFORNIA - LOS ANGELES, CA
Mohave Community College - Kingman, AZ
- Cvent Sales Management Certification Business, Sales, Relationship/Team Building, and Leadership Training | Station Casinos RBD1 & RBD2 Classes.
- Exceeded sales goals by an average of [Number]% in [Year]
- Led team to achieve [Result], earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
- Promoted from [Job Title] to [Job Title], in less than 12-months
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School Attended
- UNIVERSITY OF CALIFORNIA
- Mohave Community College
Job Titles Held:
- National Sales Manager
- National Sales Manager
- Catering Manager | Casino Events Manager
- Front Desk Supervisor/Night Audit Manager
Degrees
- National Association of Certified Pharmaceutical Sales Reps, CNPR # 677802021
- Bachelor of Science
- Computer Science Certification
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