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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Seasoned and results-oriented sales professional offering extensive hospitality industry experience. Currently seeking to leverage transferrable skills to transition into a challenging pharmaceutical sales rep career or similar national sales role. Strategic, big-picture thinker who is highly adept at managing outlined territories, exhibiting a sense of urgency, overcoming objections, and consistently landing contracts. Areas of expertise include key account management, new business development, large group sales, and client relations. Successfully penetrates new markets with a special talent for closing deals and establishing long-term relationships with clients. Engaging manager with a transparent leadership style who coaches and mentors’ junior sales professionals to achieve success. Thinks quickly and figures out novel ways to accomplish cost-effective sales objectives while maximizing resources and overachieving on productivity. National Sales Operations Territory Planning & Sourcing Upselling & Cross-selling Customer Relationship Building Market Analysis and Penetration Sales Presentations & Negotiations Team Leadership & Development Strategic & Tactical Planning.

Skills
  • Windows 10 | Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Delphi | SalesForce. fdc
  • Budgeting
  • Client Closing
  • Key account management
  • Performance improvements
  • Account retention
  • Sales strategies
  • Strategy management
  • Revenue generation
  • Sales expertise
  • Revenue and sales projections
  • Consultative and relationship selling
  • Market intelligence
Experience
National Sales Manager, 02/XXX1 - 06/2020
Mohegan Sun Uncasville, CT,
  • Demonstrated excellent skills in conceptualizing and implementing effective sales strategies, while leading and working closely with nationwide sales team members toward the achievement of sales targets.
  • Established and cultivated productive and professional relationships with key personnel in assigned customer accounts.
  • Expertly handled the negotiation and closing of agreements with large customers, while keeping tracked of performance metrics to provide suggestion toward improvements; prepared and submitted monthly, quarterly, and annual sales forecasts.
  • Led comprehensive research and identification of new potential customers and new market opportunities, while promptly responding to clients’ needs and requirements.
  • Facilitated overall organizational growth, including the successful attainment of combined annual sales of $1M in the group and catering domains, as well as average annual bottom-line sales of 30-50% for the department.
  • Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
  • Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations.
National Sales Manager, -
Mohegan Sun Uncasville, CT,
  • Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
  • Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.
  • Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations.
  • Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
  • Motivated staff to become top sales closers and exceed benchmarks.
  • Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.
  • Established a $1.4 million dollar annual receivable, based on a 250 room inventory.
  • Create and maintained the budgetary guidelines (including travel/trade shows) with an above average ADR.
  • Renegotiated existing air program contracts to include the reservation, billing process/procedures and subsidies.
Catering Manager | Casino Events Manager, -
RAMADA EXPRESS HOTEL AND CASINO City, STATE,
  • Managed over 10,000 square feet of convention space and 7,000 square feet of outdoor function space.
  • Directly responsible for delivering over $1 Million dollars in catering revenue
  • Generate the highest volume of new accounts while in the department and received “Employee of the Year” in 2005.
  • Worked with chefs to prepare custom menus, including meals and beverages.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reduced food waste 9% by overseeing and planning ingredients, anticipated customers and popularity of items.
Front Desk Supervisor/Night Audit Manager, -
RAMADA EXPRESS HOTEL AND CASINO City, STATE,
  • Monitored reservations to track incoming parties and special events.
  • Facilitated front desk operations for busy high-volume hotel.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Worked with Player Development and Executive Hosts to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Generated daily reports to close out day and meet objectives.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Education and Training
National Association of Certified Pharmaceutical Sales Reps, CNPR # 677802021: , Expected in
-
- ,
GPA:
Bachelor of Science: Business Administration, Expected in
-
UNIVERSITY OF CALIFORNIA - LOS ANGELES, CA
GPA:
Computer Science Certification: , Expected in 09/1996
-
Mohave Community College - Kingman, AZ
GPA:
Activities and Honors
Prospector/Ambassador/President, Las Vegas Metro Chamber of Commerce LLC Entertainment Chairperson, American Cancer Society | Event Chairperson, Mohave County Airport Authority Executive Board Member, MCAA Air Development Committee Commission Board Member, Mohave Valley/Fort Mohave Community Park
Accomplishments
  • Cvent Sales Management Certification Business, Sales, Relationship/Team Building, and Leadership Training | Station Casinos RBD1 & RBD2 Classes.
  • Exceeded sales goals by an average of [Number]% in [Year]
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Promoted from [Job Title] to [Job Title], in less than 12-months

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School Attended

  • UNIVERSITY OF CALIFORNIA
  • Mohave Community College

Job Titles Held:

  • National Sales Manager
  • National Sales Manager
  • Catering Manager | Casino Events Manager
  • Front Desk Supervisor/Night Audit Manager

Degrees

  • National Association of Certified Pharmaceutical Sales Reps, CNPR # 677802021
  • Bachelor of Science
  • Computer Science Certification

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