Sales Director successful in relationship and team building. Motivates and coaches sales teams to exceed sales goals. Builds loyalty and
long-term relationships with co-workers and customers.
Established track record of exceptional sales results
Excellent communication skills
Motivates employees with fun and creative activities
Emphasizes and maintains a positive corporate culture
Compelling leadership skills
One of four managers chosen by the company's Vice President to head the University of Phoenix's Culture Committee in 2016; a committee assembled to revamp and improve the corporate culture.
Selected to attend the following top performer's conferences for the University of Phoenix (for performing in the top 5% of sales employees nationwide): Phoenix Top-Up, Dallas Leadership Convention, and Atlanta Peach Performer's Convention.
Consistently achieved Exceeds Expectations on bi-annual sales reviews; often receiving a 20% salary increase every 6 months.
Company NameCity, StateNational Sales Director12/2016 to Current
Held sales reps accountable to KPIs: call volume, daily phone time, and monthly contract goals.
Responsible for recruitment and termination of sales personnel.
Created and directed sales team training and development programs.
Led sales meetings with team members to establish sales and customer retention goals.
Grew number of customers by 10% from the time period of Dec 2016 - Feb 2017 compared to prior year's numbers.
Worked with COO to generate daily and weekly reports from a homemade CRM.
Company NameStateSales Manager11/2010 to 11/2016
One of only two sales managers in the East for the University of Phoenix.
Plans and directs the sales performance of campuses in the following states: Massachusetts, South Carolina, Florida.
Uses role play to coach employees weekly by focusing on overcoming customer objections, depicting the university's features and benefits, and closing the call with specific next action steps.
Conducts bi-weekly one on ones and coaching sessions with employees to ensure department Key Performance Indicators are met as well as monthly sales goals.
Coordinates and facilitates job recruitment fairs.
Cultivates and manages relationships with key clients, vendors, and community partners.
Recruits, hires, coaches, disciplines, and terminates department personnel.
Holds employees accountable by conducting annual appraisals, weekly one on ones, and disciplinary actions.
Handles all escalated customer issues and promptly resolves all customer requests, questions, and complaints.
Coordinates and runs monthly sales meetings for enrollment staff, covering quarterly and monthly trend-lines, to ensure sales goals are met and exceeded.
Facilitates quarterly strategic planning sessions with enrollment staff to motivate and plan for each quarter.
Company NameCity, StateSales Representative06/2007 to 10/2010
Ensured monthly sales goals were met with an average of 12 clients per month consistently, resulting in a 80% client retention rate.
Asked open-ended questions to assess customer needs.
In the top 5% of sales representatives out of 6,000 reps nationwide.
Contacted regular and prospective customers to explain product features and solicit orders.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Exceeded service and quality standards every review period.
Acted as team lead and assisted with the training of new personnel.
Effectively managed 80-100 inbound and outbound calls per day by addressing customer inquiries, solving problems and providing new product information.
Reviewed products, features, and benefits in person and via telephone.
Answered product questions with up-to-date knowledge of sales and promotions.
Built long term relationships and ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Partnered with local organization for engagement and interest in courses offered in their community.
MBA2009University of Phoenix, City, State
Bachelor of Arts:Corporate Communications2002College of Charleston, City, State
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