Highly motivated and skilled Account Executive with proven
track record for delivering wireless, wireline and entertainment sales results.
Proven ability to lead,train and develop internal/external
employees to exceed company sales and customer service goals.
Core Qualifications
Staff Development
Team Player
Staff Training
Computer-Savvy
Project Management
Lead Instructor
Calm Under Pressure
Vendor Partnerships
Account Management
Hard-Worker
Reliable
Customer Relations
Professional Experience
National Retail Account Executive May 2011 to CurrentAT&T Entertainment － Houston, TX
Delivering
sales and customer service training on AT&T Family of products to National Retail partners
Motivating over 80 national retail sales staff and store management to recommend
AT&T products and service over our competitors to their customers.
Meeting annual sales targets within AT&T's National Retail
Partners.
Responsible for merchandising locations with AT&T branded marketing
material in 30 National Retail locations.
Directed strategic initiatives for increasing AT&T market share and
fraud prevention.
Retail Connections Manager March 2009 to February 2011AT&T Mobility － Houston, TX
Provided
training and staff development programs to AT&T COR and Authorized Dealer
Locations, using methods such as classroom training, demonstrations, on-the-job
training, and meetings.
Educating the teams on new AT&T wireline products and wireless device
handsets
Delivered new wireless devices testing to COR and Authorized Dealer teams to
ensure teams were compliant.
Successfully trained over 150 Authorized Retail and COR Representatives on selling wired products and new wireless devices.
U-verse Marketing Manager June 2006 to February 2009AT&T － Houston, TX
Coordinating marketing campaigns with sales activities for a new fiber voice,internet and video product.
Created
marketing/sales events at Multi and Single family living units for U-verse
TV/Internet/Phone products in San Antonio and Houston.
Managed a team of 20 external employees selling the U-verse suite of products and was
responsible for a certain market penetration based on number of available
living units in the assigned module.
Consumer Instructor/Trainer March 2000 to May 2006SBC － Bellaire, TX
Trained and developed over 2000 new hire, current and external employees on sales,
AT&T product knowledge and how to deliver outstanding customer service.
Delivered training and staff development programs,
using knowledge of the effectiveness of methods such as classroom
training, demonstrations, on-the-job training, meetings, conferences,
and workshops.
Developed and organized training manuals, visual aids, and other educational materials.
Education
Bachelor of Science : Marketing, 1993Grambling State University － Grambling, LA, 71245
The College of Business at Grambling State University is accredited by
AACSB International - The Association to Advance Collegiate Schools of
Business
Member of the World Famous Tiger Marching Band
Affiliations
Community NETwork ERG
Kappa Kappa Psi
North Houston Ravens Football & Cheer Leadership Team (501C3)
