Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Summary

Highly motivated and skilled Account Executive with proven track record for delivering sales and customer service results. Proven ability to lead, train and develop internal/external employees to exceed company sales and customer service goals.

Core Qualifications
  • Staff Development /Training
  • Team Player
  • Computer-Savvy
  • Project Management
  • Calm Under Pressure
  • Vendor Partnerships
  • Account Management
  • Hard-Worker
  • Reliable
  • Customer Relations
  • Information security
  • Classroom instruction
  • Regulatory compliance
  • Team building
Education
Grambling State University Grambling, LA, Expected in 1993 Bachelor of Science : Marketing - GPA :
  • The College of Business at Grambling State University is accredited by AACSB International - The Association to Advance Collegiate Schools of Business
  • Member of the World Famous Tiger Marching Band
Professional Experience
Total System Services, Inc. - Integrated Solutions Consultant
Ohio, IL, 03/2018 - 09/2019
  • Trained end-users in best practices to minimize errors and protect key data
  • Sold AT&T products and services in residential customer’s home in coordination with their DIRECTV installation and U-verse TV/Internet installation.
  • Assist residential customers with setting up new devices and applications during the home visit
  • Achieve sales and service objectives
  • Work assigned daily appointments within a specific area/territory Track and report activities through established processes and procedures
The Retail Outsource - T-ROC - AT&T National Account Executive
City, STATE, 02/2017 - 03/2018
  • Built excitement in my territory of retailers which I provided motivation and education on all AT&T products and service
  • Subject matter expert regarding sales processes, products, services, promotions, company policies and general knowledge of the business
  • Delivered sales goals assigned to my territory
  • As an advocate for AT&T, went the extra mile and to earn customer loyalty every day and with every interaction
  • Created sales events in National Retail locations to demonstrate products and increase retailer’s sales
  • Watched expenses and managed budget
  • Managed connections with retail store management to better understand the needs of the retailer
AT&T Entertainment - National Retail Account Executive
City, STATE, 05/2011 - 08/2016
  • Delivering sales and customer service training on AT&T Family of products to National Retail partners
  • Motivating over 80 national retail sales staff and store management to recommend AT&T products and service over our competitors to their customers
  • Meeting annual sales targets within AT&T's National Retail Partners
  • Responsible for merchandising locations with AT&T branded marketing material in 30 National Retail locations
AT&T Mobility - Retail Connections Manager
City, STATE, 03/2009 - 02/2011
  • Provided training and staff development programs to AT&T COR and Authorized DealerLocations, using methods such as classroom training, demonstrations, on-the-jobtraining, and meetings
  • Educating the teams on new AT&T wireline products and wireless devicehandsets
  • Delivered new wireless devices testing to COR and Authorized Dealer teams toensure teams were compliant
  • Successfully trained over 150 Authorized Retail and COR Representatives on selling wired products and new wireless devices
AT&T - U-verse Marketing Manager
City, STATE, 06/2006 - 02/2009
  • Coordinating marketing campaigns with sales activities for a new fiber voice, internet and video product
  • Createdmarketing/sales events at Multi and Single family living units for U-verseTV/Internet/Phone products in San Antonio and Houston
  • Managed a team of 20 external employees selling the U-verse suite of products and wasresponsible for a certain market penetration based on number of availableliving units in the assigned module
SBC - Consumer Instructor/Trainer
City, STATE, 03/2000 - 05/2006
  • Trained and developed over 2000 new hire, current and external employees on sales,AT&T product knowledge and how to deliver outstanding customer service
  • Delivered training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
  • Developed and organized training manuals, visual aids, and other educational materials
Affiliations
Community NETwork ERG
Kappa Kappa Psi
AF&AM
North Houston Ravens Youth Football & Cheer Leadership Team  (501C3)

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Resume Overview

School Attended

  • Grambling State University

Job Titles Held:

  • Integrated Solutions Consultant
  • AT&T National Account Executive
  • National Retail Account Executive
  • Retail Connections Manager
  • U-verse Marketing Manager
  • Consumer Instructor/Trainer

Degrees

  • Bachelor of Science

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