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National Retail Account Executive Resume Example

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NATIONAL RETAIL ACCOUNT EXECUTIVE
Executive Summary
Highly motivated and skilled Account Executive with proven track record for delivering wireless, wireline and entertainment sales results. Proven ability to lead,train and develop internal/external employees to exceed company sales and customer service goals. 
Core Qualifications
  • Staff Development
  • Team Player
  • Staff Training
  • Computer-Savvy
  • Project Management
  • Lead Instructor
 
 
  • Calm Under Pressure
  • Vendor Partnerships
  • Account Management
  • Hard-Worker 
  • Reliable
  • Customer Relations
Professional Experience
National Retail Account Executive
May 2011 to Current AT&T Entertainment － Houston, TX
  • Delivering sales and customer service training on AT&T Family of products to National Retail partners
  • Motivating over 80 national retail sales staff and store management to recommend AT&T products and service over our competitors to their customers.
  • Meeting annual sales targets within AT&T's National Retail Partners.
  • Responsible for merchandising locations with AT&T branded marketing material in 30 National Retail locations.
  • Directed strategic initiatives for increasing AT&T market share and fraud prevention.
Retail Connections Manager
March 2009 to February 2011 AT&T Mobility － Houston, TX
  • Provided training and staff development programs to AT&T COR and Authorized Dealer Locations, using methods such as classroom training, demonstrations, on-the-job training, and meetings.
  • Educating the teams on new AT&T wireline products and wireless device handsets
  • Delivered new wireless devices testing to COR and Authorized Dealer teams to ensure teams were compliant.
  • Successfully trained over 150 Authorized Retail and COR Representatives on selling wired products and new wireless devices.
U-verse Marketing Manager
June 2006 to February 2009 AT&T － Houston, TX
  • Coordinating marketing campaigns with sales activities for a new fiber voice,internet and video product.
  • Created marketing/sales events at Multi and Single family living units for U-verse TV/Internet/Phone products in San Antonio and Houston. 
  • Managed a team of 20 external employees selling the U-verse suite of products and was responsible for a certain market penetration based on number of available living units in the assigned module.
Consumer Instructor/Trainer
March 2000 to May 2006 SBC － Bellaire, TX
  • Trained and developed over 2000 new hire, current and external employees on sales, AT&T product knowledge and how to deliver outstanding customer service.
  • Delivered training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Developed and organized training manuals, visual aids, and other educational materials.
Education
Bachelor of Science : Marketing, 1993 Grambling State University － Grambling, LA, 71245
  • The College of Business at Grambling State University is accredited by AACSB International - The Association to Advance Collegiate Schools of Business
  • Member of the World Famous Tiger Marching Band
​
Affiliations
Community NETwork ERG
Kappa Kappa Psi
North Houston Ravens Football & Cheer Leadership Team  (501C3)
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Resume Overview

Companies Worked For:

  • AT&T Entertainment
  • AT&T Mobility
  • AT&T
  • SBC

School Attended

  • Grambling State University

Job Titles Held:

  • National Retail Account Executive
  • Retail Connections Manager
  • U-verse Marketing Manager
  • Consumer Instructor/Trainer

Degrees

  • Bachelor of Science : Marketing , 1993

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