(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Summary

Highly motivated and skilled Account Executive with proven track record for delivering sales and customer service results. Proven ability to lead, train and develop internal/external employees to exceed company sales and customer service goals.

Core Qualifications
  • Staff Development /Training
  • Team Player
  • Computer-Savvy
  • Project Management
  • Calm Under Pressure
  • Vendor Partnerships
  • Account Management
  • Hard-Worker
  • Reliable
  • Customer Relations
  • Information security
  • Classroom instruction
  • Regulatory compliance
  • Team building
Grambling State University Grambling, LA, Expected in 1993 Bachelor of Science : Marketing - GPA :
  • The College of Business at Grambling State University is accredited by AACSB International - The Association to Advance Collegiate Schools of Business
  • Member of the World Famous Tiger Marching Band
Professional Experience
Total System Services, Inc. - Integrated Solutions Consultant
Ohio, IL, 03/2018 - 09/2019
  • Trained end-users in best practices to minimize errors and protect key data
  • Sold AT&T products and services in residential customer’s home in coordination with their DIRECTV installation and U-verse TV/Internet installation.
  • Assist residential customers with setting up new devices and applications during the home visit
  • Achieve sales and service objectives
  • Work assigned daily appointments within a specific area/territory Track and report activities through established processes and procedures
The Retail Outsource - T-ROC - AT&T National Account Executive
City, STATE, 02/2017 - 03/2018
  • Built excitement in my territory of retailers which I provided motivation and education on all AT&T products and service
  • Subject matter expert regarding sales processes, products, services, promotions, company policies and general knowledge of the business
  • Delivered sales goals assigned to my territory
  • As an advocate for AT&T, went the extra mile and to earn customer loyalty every day and with every interaction
  • Created sales events in National Retail locations to demonstrate products and increase retailer’s sales
  • Watched expenses and managed budget
  • Managed connections with retail store management to better understand the needs of the retailer
AT&T Entertainment - National Retail Account Executive
City, STATE, 05/2011 - 08/2016
  • Delivering sales and customer service training on AT&T Family of products to National Retail partners
  • Motivating over 80 national retail sales staff and store management to recommend AT&T products and service over our competitors to their customers
  • Meeting annual sales targets within AT&T's National Retail Partners
  • Responsible for merchandising locations with AT&T branded marketing material in 30 National Retail locations
AT&T Mobility - Retail Connections Manager
City, STATE, 03/2009 - 02/2011
  • Provided training and staff development programs to AT&T COR and Authorized DealerLocations, using methods such as classroom training, demonstrations, on-the-jobtraining, and meetings
  • Educating the teams on new AT&T wireline products and wireless devicehandsets
  • Delivered new wireless devices testing to COR and Authorized Dealer teams toensure teams were compliant
  • Successfully trained over 150 Authorized Retail and COR Representatives on selling wired products and new wireless devices
AT&T - U-verse Marketing Manager
City, STATE, 06/2006 - 02/2009
  • Coordinating marketing campaigns with sales activities for a new fiber voice, internet and video product
  • Createdmarketing/sales events at Multi and Single family living units for U-verseTV/Internet/Phone products in San Antonio and Houston
  • Managed a team of 20 external employees selling the U-verse suite of products and wasresponsible for a certain market penetration based on number of availableliving units in the assigned module
SBC - Consumer Instructor/Trainer
City, STATE, 03/2000 - 05/2006
  • Trained and developed over 2000 new hire, current and external employees on sales,AT&T product knowledge and how to deliver outstanding customer service
  • Delivered training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
  • Developed and organized training manuals, visual aids, and other educational materials
Community NETwork ERG
Kappa Kappa Psi
North Houston Ravens Youth Football & Cheer Leadership Team  (501C3)

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School Attended

  • Grambling State University

Job Titles Held:

  • Integrated Solutions Consultant
  • AT&T National Account Executive
  • National Retail Account Executive
  • Retail Connections Manager
  • U-verse Marketing Manager
  • Consumer Instructor/Trainer


  • Bachelor of Science

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