Highly motivated and skilled Account Executive with proven track record for delivering sales and customer service results. Proven ability to lead, train and develop internal/external employees to exceed company sales and customer service goals.
Core Qualifications
Staff Development /Training
Team Player
Computer-Savvy
Project Management
Calm Under Pressure
Vendor Partnerships
Account Management
Hard-Worker
Reliable
Customer Relations
Information security
Classroom instruction
Regulatory compliance
Team building
Education
Grambling State UniversityGrambling, LA, Expected in 1993 – –Bachelor of Science:Marketing - GPA:
The College of Business at Grambling State University is accredited by AACSB International - The Association to Advance Collegiate Schools of Business
Member of the World Famous Tiger Marching Band
Professional Experience
Total System Services, Inc. - Integrated Solutions Consultant Ohio, IL, 03/2018 - 09/2019
Trained end-users in best practices to minimize errors and protect key data
Sold AT&T products and services in residential customer’s home in coordination with their DIRECTV installation and U-verse TV/Internet installation.
Assist residential customers with setting up new devices and applications during the home visit
Achieve sales and service objectives
Work assigned daily appointments within a specific area/territory Track and report activities through established processes and procedures
The Retail Outsource - T-ROC - AT&T National Account Executive City, STATE, 02/2017 - 03/2018
Built excitement in my territory of retailers which I provided motivation and education on all AT&T products and service
Subject matter expert regarding sales processes, products, services, promotions, company policies and general knowledge of the business
Delivered sales goals assigned to my territory
As an advocate for AT&T, went the extra mile and to earn customer loyalty every day and with every interaction
Created sales events in National Retail locations to demonstrate products and increase retailer’s sales
Watched expenses and managed budget
Managed connections with retail store management to better understand the needs of the retailer
AT&T Entertainment - National Retail Account Executive City, STATE, 05/2011 - 08/2016
Delivering sales and customer service training on AT&T Family of products to National Retail partners
Motivating over 80 national retail sales staff and store management to recommend AT&T products and service over our competitors to their customers
Meeting annual sales targets within AT&T's National Retail Partners
Responsible for merchandising locations with AT&T branded marketing material in 30 National Retail locations
Provided training and staff development programs to AT&T COR and Authorized DealerLocations, using methods such as classroom training, demonstrations, on-the-jobtraining, and meetings
Educating the teams on new AT&T wireline products and wireless devicehandsets
Delivered new wireless devices testing to COR and Authorized Dealer teams toensure teams were compliant
Successfully trained over 150 Authorized Retail and COR Representatives on selling wired products and new wireless devices
AT&T - U-verse Marketing Manager City, STATE, 06/2006 - 02/2009
Coordinating marketing campaigns with sales activities for a new fiber voice, internet and video product
Createdmarketing/sales events at Multi and Single family living units for U-verseTV/Internet/Phone products in San Antonio and Houston
Managed a team of 20 external employees selling the U-verse suite of products and wasresponsible for a certain market penetration based on number of availableliving units in the assigned module
SBC - Consumer Instructor/Trainer City, STATE, 03/2000 - 05/2006
Trained and developed over 2000 new hire, current and external employees on sales,AT&T product knowledge and how to deliver outstanding customer service
Delivered training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
Developed and organized training manuals, visual aids, and other educational materials
Affiliations
Community NETwork ERG
Kappa Kappa Psi
AF&AM
North Houston Ravens Youth Football & Cheer Leadership Team (501C3)
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