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National Marketing & Leasing Manager Resume Example

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NATIONAL MARKETING & LEASING MANAGER
Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer Relationship Management (CRM)
  • Tactical planning
  • Customer service
  • Project organization
  • Team building
  • Planning and coordination
  • Communications
  • MS Office
  • Insurance billing
  • Administrative support
  • Problem resolution
  • Inventory management
  • Team management
  • Supervision
  • Time management skills
  • Customer engagement and support
  • Calendar coordination
  • Administrative duties
  • Verbal and written communication
  • Documentation skills
  • Superb active listening abilities
  • Phone inquiries
  • Scheduling and calendar management
  • Call center experience
  • Technologically savvy
  • Conflict mediation
  • Problem-solving abilities
  • Inbound and outbound calling
  • Quality assurance controls
  • Office equipment proficiency
  • Adaptive team player
  • Microsoft Office expertise
  • High-energy attitude
  • Sales expertise
  • Clerical support
  • Customer relations
  • Business development understanding
  • Store maintenance
  • Shipping and receiving understanding
Experience
05/2019 - 05/2020National Marketing & Leasing ManagerJES Holdings – Affordable Equity Partners | Columbia, MO
  • Maintained relationships with a vertically integrated real estate development company.
  • Create and Implement strategies for online initiatives and community-based marketing.
  • Manage all apartment and business leads from origin to completion.
  • Fill all new developments to 100% occupancy with in thirty days from certificate of occupancy.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.
  • Coordinated schedules and set appointments by calling potential residents.
  • Used full-slate to document calls and schedule appointments.
  • Gave out knowledgeable details regarding business offerings and procedures.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled appointments for management teams and maintained updated calendar using full-slate system.
01/2014 - 05/2019CoachGEICO Insurance Companies | Macon, GA
  • CS Management Coach for Accident Tow, ERS, and Glass Claims, Attended GEICO Coaching Block coordinated by Regional Management Training.
  • Leadership development classes to learn how to effectively coach associates.
  • GROW coaching model and coaching plan execution.
  • Identification of associate learning styles and how to coach to them.
  • Data trending for both performance and behaviors.
  • Supervised a team of associates, while delegating certain tasks.
  • Developing and mentoring new coaches.
  • Created an outline of coach expectations.
  • Creating training material for new hires to target common areas of opportunity.
  • Maintained accurate statistics, records and results of each season.
  • Set clear performance targets and evaluated player and team achievements.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Managed new hire trainings and onboarding so that all employees were aware of company policies and procedures.
01/2010 - 01/2014Store ClerkEastside Package Store | Dublin, GA
  • Maintained Inventory and stocked Products.
  • Assembled Business Reports for Inventory.
  • Sales and Customer Request Expertise.
  • Assisted with store relationships with Store Vendors.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Education and Training
2020Human Resource Management Specialist : Human Resources Management
Central Georgia Technical College | Macon, GA
Expected in 2023
Expected in 2023Associate of Business Administration: Business Management
Central Georgia Technical College
2008CNA: Nursing Assistance
Southeastern Technical College
2008High School Diploma
Johnson County High School
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Resume Overview

Companies Worked For:

  • JES Holdings – Affordable Equity Partners
  • GEICO Insurance Companies
  • Eastside Package Store

School Attended

  • Central Georgia Technical College
  • Southeastern Technical College
  • Johnson County High School

Job Titles Held:

  • National Marketing & Leasing Manager
  • Coach
  • Store Clerk

Degrees

  • 2020 Human Resource Management Specialist : Human Resources Management
    Expected in 2023
    Expected in 2023 Associate of Business Administration : Business Management
    2008 CNA : Nursing Assistance
    2008 High School Diploma

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