Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer-oriented Program Manager with over 20 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

  • Strengths-Based Coaching
  • Data-driven decision making
  • Project and Program Management
  • Productivity Tools: Trello, Slack, MS Teams
  • Enterprise Systems: Connect, Salesforce
  • Strong Attention To Detail
  • Client Services
  • Partner Relationships
  • Staff Management & Development
  • Business Planning
  • Higher Education
  • Leadership Training
  • Program Delivery
Work History
National Admissions Advisor, 01/2020 to Current
Co-Op Financial ServicesNashville, TN,
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration, and career planning in digital environment.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Developed and maintained courteous and effective working relationships while managing over 75 calls per day.
  • Ability to multi-task and successfully manage day-to-day duties accurately and efficiently to meet monthly and annual goals.
  • Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
  • Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs, and career workshops.
  • Provided support and guidance to students experiencing academic and personal troubles.
Faculty & Academic Coordinator, 08/2017 to 10/2019
Harvard UniversityCity, STATE,
  • Planned and coordinated logistics and materials for Society of Fellows meetings, committee meetings, and staff events.
  • Served as liaison for Harvard University departments, MIT Media Lab, Sundance Institute, Max Plank Institute, National Humanities Center.
  • Coordinated, scheduled, and arranged meetings and international travel, including business and social events.
  • Worked with university professors and management to complete complex projects on tight budgets within specific timelines.
  • Performed wide-ranging administrative, financial, and service-related functions including Black Hole Initiative and book publishing.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Produced high-quality documents, spreadsheets, and presentations using MS Office suite.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Human Resources Operations Specialist, 01/2017 to 08/2017
TargetCity, STATE,
  • Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols.
  • Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources with onboarding new employees.
Director of Programs & Professional Learning, 01/2002 to 04/2014
Board Of Cooperative Educational ServicesCity, STATE,
  • Created professional development plans for 2300 staff directly impacting academic success of 25,000 students.
  • Collaborated with 13 Superintendents and Boards of Education to uncover issues, identify applicable solutions, and offer guidance in student academic proficiency and leadership development of staff.
  • Improved revenues by 851% by implementing successful direct marketing campaigns that penetrated new markets.
  • Developed programs from ground up, laying out framework and defining roles, including distance learning, common core learning standards, and staff evaluations.
  • Manage team of 12 full-time and 282 part-time Subject Matter Experts focused on learning standards, state & federal mandates, and leadership development.
  • Resolved client issues quickly using response time and relationship building, increasing customer retention rate 300%.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Maintained compliance with all relevant regulatory authorities by meeting monthly with senior leadership of New York State Department of Education.
  • Compiled and presented reports and information to Regional Board of Education each month under accountability requirements.
Bachelor of Science: Education, Expected in
Indiana University of Pennsylvania - Indiana, PA
Master of Science: Organizational Leadership, Expected in
Marywood University - Scranton, PA
Certificate of Advanced Studies: Educational Administration, Expected in
SUNY College At Oswego - Oswego, NY
Certificate: Team & Individual Coaching, Expected in
Gallup University - Washington D.C.,
  • Licensed N-12 Educator, Family & Consumer Sciences
  • Licensed School Building Leader, NYSED
  • Licensed School District Leader, NYSED
  • Certified Gallup Coach, Gallup University
  • Texas Workforce Commission, Registered Representative

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School Attended

  • Indiana University of Pennsylvania
  • Marywood University
  • SUNY College At Oswego
  • Gallup University

Job Titles Held:

  • National Admissions Advisor
  • Faculty & Academic Coordinator
  • Human Resources Operations Specialist
  • Director of Programs & Professional Learning


  • Bachelor of Science
  • Master of Science
  • Certificate of Advanced Studies
  • Certificate

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