Experienced Professional excelling at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused. Driven, quick learner who employs high-level negotiation skills in resolving issues to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.
Qualifications
Strong interpersonal and communication skills
Critical thinking
Managing multiple priorities
Interviewing techniques
Grant and Proposal Proofing & Writing
Adult Learning and Training
Workers Compensation Claims
Professional Development
Experience
National Account Manager, 2013 - 04/2015 Newell Brands – West Des Moines, IA,
Created and developed account proposals in order to attract new business.
Interviewed existing clients to learn about their needs and to discuss any existing service.
Followed up with potential clients regarding on-line information requests.
Promoted client retention through high-quality service and follow through.
Promoted agency products to customers in person, on the telephone and in writing.
Presented account proposals in a professional and timely manner.
Developed, analyzed ad maintained sales reports.
Provided technical product support to high volume clients.
Created strategies to develop and expand existing customer sales, which resulted in a 20% customer satisfaction ratings.
Recipient of Account Manager of the Month award October 2014.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Interviewed claimants, medical specialists and employers to determine pertinent claim information.
Communicated with customers via phone, email and in person to obtain documents on outstanding and new referrals.
Collaborated with design, development and QA teams to build product.
Identified and drove creative solutions for problems.
Obtained relevant evidence and information regarding suspicious claims.
Medical Records Coordinator, 05/2012 - 07/2012 Erickson Living – Tinton Falls, NJ,
Defined project deliverables and monitored status of tasks.
Monitored team progress and enforced deadlines.
Served as the single point of contact for project scheduling and changes.
Reviewed new customer orders and requests and manually entered data into a centralized database.
Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
Maintained confidential medical reports and protected health information.
Investigated claims, conducted field audits, determined losses and reported findings; overseeing claims from inception to completion.
Interviewer I, 02/2012 - 05/2012 Cuesta College – San Luis Obispo, CA,
Collected and analyzed data about clients, using techniques such as testing, interviewing, discussion, and observation.
Verified that information in the computer system was up-to-date and accurate.
Compiled and analyzed statistical information for applicant and retention reporting.
Program Coordinator, 09/2009 - 05/2012 New York Kids Club – Long Island City, NY,
Responsible for recruiting and retention by creating job requisitions and maintaining the applicant tracking system.
Responsible for coordinating phone screens and in person interviews, conducting reference and background checks as well as facilitating various college job fairs throughout the year.
Oversaw hiring and on-boarding process for teachers and educational assistants.
Trained current staff on new programs and initiatives.
Increased client enrollment by 75% by establishing and implementing strategic marketing campaigns and recruiting.
Increased staff retention rate by six months, creating a culture that improved morale.
Conducted program/project evaluation and data compilation to support growth and improvement plans.
Assured program compliance with Federal and State regulations.
Client Coordinator, 06/2008 - 09/2009 Medical Consultants Network – City, STATE,
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Reduced loss ratios through fair and prompt processing of claims.
Maintained confidentiality of medical records and client information.
Delivered prompt, accurate and excellent customer service.
Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
Maintained composure and patience in face of difficult customer situations.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Informed customers about issue resolution progress.
Education
Master of Arts: Education, Expected in - University of Phoenix - Chicago, IL GPA:
Bachelor of Science: Biology, Expected in - Tuskegee University - Tuskegee University, AL GPA:
Skills
Proficient in Microsoft Office Suite, Google Products, Go To Meeting Products, ADP and SalesForce
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