National Account Manager Resume Example
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NATIONAL ACCOUNT MANAGER
Professional Profile
Experienced Professional excelling at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused. Driven, quick learner who employs high-level negotiation skills in resolving issues to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.
Qualifications
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Experience
National Account Manager
January 2013 to May 2015Company Name - City, State
January 2013 to May 2015Company Name - City, State
- Created and developed account proposals in order to attract new business.
- Interviewed existing clients to learn about their needs and to discuss any existing service.
- Followed up with potential clients regarding on-line information requests.
- Promoted client retention through high-quality service and follow through.
- Promoted agency products to customers in person, on the telephone and in writing.
- Presented account proposals in a professional and timely manner.
- Developed, analyzed ad maintained sales reports.
- Provided technical product support to high volume clients.
- Created strategies to develop and expand existing customer sales, which resulted in a 20% customer satisfaction ratings.
- Recipient of Account Manager of the Month award October 2014.
Account Manager
August 2012 to January 2013Company Name - City, State
August 2012 to January 2013Company Name - City, State
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Communicated with customers via phone, email and in person to obtain documents on outstanding and new referrals.
- Collaborated with design, development and QA teams to build product.
- Identified and drove creative solutions for problems.
- Obtained relevant evidence and information regarding suspicious claims.
Medical Records Coordinator
June 2012 to August 2012Company Name - City, State
June 2012 to August 2012Company Name - City, State
- Defined project deliverables and monitored status of tasks.
- Monitored team progress and enforced deadlines.
- Served as the single point of contact for project scheduling and changes.
- Reviewed new customer orders and requests and manually entered data into a centralized database.
- Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
- Maintained confidential medical reports and protected health information.
- Investigated claims, conducted field audits, determined losses and reported findings; overseeing claims from inception to completion.
Interviewer I
March 2012 to June 2012Company Name - City, State
March 2012 to June 2012Company Name - City, State
- Collected and analyzed data about clients, using techniques such as testing, interviewing, discussion, and observation.
- Verified that information in the computer system was up-to-date and accurate.
- Compiled and analyzed statistical information for applicant and retention reporting.
Program Coordinator
October 2009 to June 2012Company Name - City, State
October 2009 to June 2012Company Name - City, State
- Responsible for recruiting and retention by creating job requisitions and maintaining the applicant tracking system.
- Responsible for coordinating phone screens and in person interviews, conducting reference and background checks as well as facilitating various college job fairs throughout the year.
- Oversaw hiring and on-boarding process for teachers and educational assistants.
- Trained current staff on new programs and initiatives.
- Increased client enrollment by 75% by establishing and implementing strategic marketing campaigns and recruiting.
- Increased staff retention rate by six months, creating a culture that improved morale.
- Conducted program/project evaluation and data compilation to support growth and improvement plans.
- Assured program compliance with Federal and State regulations.
Client Coordinator
July 2008 to October 2009Company Name - City, State
July 2008 to October 2009Company Name - City, State
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Reduced loss ratios through fair and prompt processing of claims.
- Maintained confidentiality of medical records and client information.
- Delivered prompt, accurate and excellent customer service.
- Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
- Maintained composure and patience in face of difficult customer situations.
- Referred difficult issues to upper management while maintaining positive rapport with customer.
- Informed customers about issue resolution progress.
Education
Master of Arts : EducationUniversity of Phoenix - City, State, USA
Bachelor of Science : BiologyTuskegee University - City, State, USA
Skills
Proficient in Microsoft Office Suite, Google Products, Go To Meeting Products, ADP and SalesForce
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Resume Overview
School Attended
- University of Phoenix
- Tuskegee University
Job Titles Held:
- National Account Manager
- Account Manager
- Medical Records Coordinator
- Interviewer I
- Program Coordinator
- Client Coordinator
Degrees
- Master of Arts : Education
Bachelor of Science : Biology
