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National Account Manager Resume Example

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NATIONAL ACCOUNT MANAGER
Professional Profile

Experienced Professional excelling at working with individuals from diverse cultural and socioeconomic backgrounds. Personable and resolution-focused. Driven, quick learner who employs high-level negotiation skills in resolving issues to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.

Qualifications
  • Strong interpersonal and communication skills
  • Critical thinking
  • Managing multiple priorities
  • Interviewing techniques
  • Grant and Proposal Proofing & Writing
  • Adult Learning and Training
  • Workers Compensation Claims
  • Professional Development
Experience
National Account Manager
January 2013 to May 2015 C2 Collaborative - Oak Brook, IL
  • Created and developed account proposals in order to attract new business.
  • Interviewed existing clients to learn about their needs and to discuss any existing service.
  • Followed up with potential clients regarding on-line information requests.
  • Promoted client retention through high-quality service and follow through.
  • Promoted agency products to customers in person, on the telephone and in writing.
  • Presented account proposals in a professional and timely manner.
  • Developed, analyzed ad maintained sales reports.
  • Provided technical product support to high volume clients.
  • Created strategies to develop and expand existing customer sales, which resulted in a 20% customer satisfaction ratings.
  • Recipient of Account Manager of the Month award October 2014.
Account Manager
August 2012 to January 2013 Medical Consultants Network - Naperville, IL
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
  • Interviewed claimants, medical specialists and employers to determine pertinent claim information.
  • Communicated with customers via phone, email and in person to obtain documents on outstanding and new referrals.
  • Collaborated with design, development and QA teams to build product.
  • Identified and drove creative solutions for problems.
  • Obtained relevant evidence and information regarding suspicious claims.
Medical Records Coordinator
June 2012 to August 2012 Medical Consultants Network - Naperville, IL
  • Defined project deliverables and monitored status of tasks.
  • Monitored team progress and enforced deadlines.
  • Served as the single point of contact for project scheduling and changes.
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
  • Maintained confidential medical reports and protected health information.
  • Investigated claims, conducted field audits, determined losses and reported findings; overseeing claims from inception to completion.
Interviewer I
March 2012 to June 2012 N.O.R.C at The University of Chicago - Chicago, IL
  • Collected and analyzed data about clients, using techniques such as testing, interviewing, discussion, and observation.
  • Verified that information in the computer system was up-to-date and accurate.
  • Compiled and analyzed statistical information for applicant and retention reporting.
Program Coordinator
October 2009 to June 2012 Playhouse Childcare - Chicago, IL
  • Responsible for recruiting and retention by creating job requisitions and maintaining the applicant tracking system.
  • Responsible for coordinating phone screens and in person interviews, conducting reference and background checks as well as facilitating various college job fairs throughout the year.
  • Oversaw hiring and on-boarding process for teachers and educational assistants.
  • Trained current staff on new programs and initiatives.
  • Increased client enrollment by 75% by establishing and implementing strategic marketing campaigns and recruiting.
  • Increased staff retention rate by six months, creating a culture that improved morale.
  • Conducted program/project evaluation and data compilation to support growth and improvement plans.
  • Assured program compliance with Federal and State regulations.
Client Coordinator
July 2008 to October 2009 Medical Consultants Network - Naperville, IL
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Maintained confidentiality of medical records and client information.
  • Delivered prompt, accurate and excellent customer service.
  • Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
  • Maintained composure and patience in face of difficult customer situations.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Informed customers about issue resolution progress.
Education
Master of Arts : Education University of Phoenix - Chicago, IL, USA
Bachelor of Science : Biology Tuskegee University - Tuskegee University, AL, USA
Skills

Proficient in Microsoft Office Suite, Google Products, Go To Meeting Products, ADP and SalesForce

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Resume Overview

Companies Worked For:

  • C2 Collaborative
  • Medical Consultants Network
  • N.O.R.C at The University of Chicago
  • Playhouse Childcare

School Attended

  • University of Phoenix
  • Tuskegee University

Job Titles Held:

  • National Account Manager
  • Account Manager
  • Medical Records Coordinator
  • Interviewer I
  • Program Coordinator
  • Client Coordinator

Degrees

  • Master of Arts : Education
    Bachelor of Science : Biology

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