Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
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Date of Birth:
India:
:
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Professional Summary
OBJECTIVE: A full time position as an Area Manager with Performance Food Group. SUMMARY:
Over 15 years of customer service and sales experience in the hospitality and food distribution industries.
Experience in supporting multiple National Accounts within both the Campus Retail and Hospitality segments, including growing sales, forecasting, and implementing programs.
Experience in managing multiple F&B Venues including bars, lounges, restaurants, coffee shops, in room dining, beverage carts and banquet facilities.
Interview, hire and train new associates to ensure team is working at highest efficiency, along with identifying strengths within team to capitalize on existing talent.
Strengthen team through communication, time-management, and customer service with compelling building exercises and meetings.
Skills
Microsoft Office, Microsoft Outlook, Power Point, Micros, HSI, Timesaver, Gemini, Silvon, and Salesforce.com.
Budgeting
Com
Competitive
Clients
Driving
Hiring
Inventory
Marketing
Meetings
Micros
Microsoft Office
Microsoft Outlook
Power Point
Policies
Processes
Profit and loss
Promotion
Reporting
Sales
Scheduling
Six Sigma
Work History
National Account Manager, 01/2012 - 02/2018 Newell Brands – Rohnert Park, CA,
Manage National Accounts equivalent to $12-15 million in annual sales dollars and identify new and existing opportunities to meet sales growth and profitability goals.
Manage multiple Promotion rollouts, including Holiday, as well as working with customers to update planograms with the top mix of products, helping to maximize revenue.
Organize and manage numerous hotel reset rollouts, including planning, scheduling and overseeing execution, leading to increased sales.
Develop breakfast program for Wyndham Hotels by driving product selection based on needs of customer and Vistar capabilities, which built a base to springboard the Hospitality segment to a higher level of growth.
Utilize reporting tools including Silvon, Gemini, and Salesforce.com to identify areas of growth through customer issue solving, gap analysis, and implantation of processes and procedures.
Cooperate with Venue Management team, including 40-45 associates, to ensure all 5 venues run smoothly and in sync with company policies and create a memorable experience for guests.
Work closely with other associates to improve the hotel's Guest Satisfaction Index (GSI) by involving self in committees, events, and training, including Kaizen, a branch of Six Sigma and leading all hiring, training, and scheduling processes.
Connect with guests who have private function inquiries and organize those functions from first contact, through the details of event, to payment of event.
Oversee budgeting, labor, and profit and loss of all Food and Beverage Venues within the property, including possible solutions to increase revenue.
Develop menus, monthly specials, and new marketing promotions, including work with Constant Contact and Facebook to ensure venues are fresh and competitive.
Food and Beverage Manager, 01/2010 - 01/2010 Schulte Hospitality Group – Charlottesville, VA,
Schedule, train, and manage 20-25 employees in 2 restaurants, on-course beverage carts, and banquet facility.
Cold call businesses and potential clients along with current and past contacts to increase use of banquet facility and restaurant and act as a liaison for their events.
Communicate with golf professionals to showcase banquet facility, reserve banquet space for tournaments, and oversee events from beginning to end.
Create and develop dinner specials for weekly Men's Night, League, and Ladies' Night and menu creation for tournaments, including food and drink parings.
Control labor, food and beverage cost through labor analysis, inventory and price comparisons.
Banquet Manager, 01/2002 - 01/2010 Best Western Doublewood Inn – City, STATE,
Schedule and manage 15-20 employees in 3 departments, including banquet set-up, banquet bartenders, and lounge staff.
Create innovative banquet room sets to ensure all guests enjoy optimal experiences.
Prepare bars for banquets through setting up liquor cabinets, writing up liquor control sheets, and ordering alcohol.
Perform employee evaluations, enforce hotel policies, and review liquor sales.
Involve self in other departments by addressing problems and exploring solutions, including sales and weekly meetings with management staff.
Education
Bachelor of Arts: Sociology, History, Expected in 2007 - Minnesota State University Moorhead - Moorhead, Minnesota GPA:
Affiliations
Leukemia & Lymphoma Society Fundraising Committee, Vistar Corporation, Denver, CO, 2012-present
Safety Coordinator: Extreme Makeover Home Edition, Moorhead, MN, 2010
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