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National Account Manager Resume Example

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JW
NATIONAL ACCOUNT MANAGER
Professional Summary
  • OBJECTIVE: A full time position as an Area Manager with Performance Food Group. SUMMARY:
  • Over 15 years of customer service and sales experience in the hospitality and food distribution industries.
  • Experience in supporting multiple National Accounts within both the Campus Retail and Hospitality segments, including growing sales, forecasting, and implementing programs.
  • Experience in managing multiple F&B Venues including bars, lounges, restaurants, coffee shops, in room dining, beverage carts and banquet facilities.
  • Interview, hire and train new associates to ensure team is working at highest efficiency, along with identifying strengths within team to capitalize on existing talent.
  • Strengthen team through communication, time-management, and customer service with compelling building exercises and meetings.
Work History
Company Name - National Account ManagerCity, State01/2012 - 02/2018
  • Manage National Accounts equivalent to $12-15 million in annual sales dollars and identify new and existing opportunities to meet sales growth and profitability goals.
  • Manage multiple Promotion rollouts, including Holiday, as well as working with customers to update planograms with the top mix of products, helping to maximize revenue.
  • Organize and manage numerous hotel reset rollouts, including planning, scheduling and overseeing execution, leading to increased sales.
  • Develop breakfast program for Wyndham Hotels by driving product selection based on needs of customer and Vistar capabilities, which built a base to springboard the Hospitality segment to a higher level of growth.
  • Utilize reporting tools including Silvon, Gemini, and Salesforce.com to identify areas of growth through customer issue solving, gap analysis, and implantation of processes and procedures.
Company Name - Restaurants and Bars ManagerCity, State01/2011 - 01/2012
  • Cooperate with Venue Management team, including 40-45 associates, to ensure all 5 venues run smoothly and in sync with company policies and create a memorable experience for guests.
  • Work closely with other associates to improve the hotel's Guest Satisfaction Index (GSI) by involving self in committees, events, and training, including Kaizen, a branch of Six Sigma and leading all hiring, training, and scheduling processes.
  • Connect with guests who have private function inquiries and organize those functions from first contact, through the details of event, to payment of event.
  • Oversee budgeting, labor, and profit and loss of all Food and Beverage Venues within the property, including possible solutions to increase revenue.
  • Develop menus, monthly specials, and new marketing promotions, including work with Constant Contact and Facebook to ensure venues are fresh and competitive.
Company Name - Food and Beverage ManagerCity, State01/2010 - 01/2010
  • Schedule, train, and manage 20-25 employees in 2 restaurants, on-course beverage carts, and banquet facility.
  • Cold call businesses and potential clients along with current and past contacts to increase use of banquet facility and restaurant and act as a liaison for their events.
  • Communicate with golf professionals to showcase banquet facility, reserve banquet space for tournaments, and oversee events from beginning to end.
  • Create and develop dinner specials for weekly Men's Night, League, and Ladies' Night and menu creation for tournaments, including food and drink parings.
  • Control labor, food and beverage cost through labor analysis, inventory and price comparisons.
Company Name - Banquet ManagerCity, State01/2002 - 01/2010
  • Schedule and manage 15-20 employees in 3 departments, including banquet set-up, banquet bartenders, and lounge staff.
  • Create innovative banquet room sets to ensure all guests enjoy optimal experiences.
  • Prepare bars for banquets through setting up liquor cabinets, writing up liquor control sheets, and ordering alcohol.
  • Perform employee evaluations, enforce hotel policies, and review liquor sales.
  • Involve self in other departments by addressing problems and exploring solutions, including sales and weekly meetings with management staff.
Affiliations
Leukemia & Lymphoma Society Fundraising Committee, Vistar Corporation, Denver, CO, 2012-present Safety Coordinator: Extreme Makeover Home Edition, Moorhead, MN, 2010
Skills
  • Microsoft Office, Microsoft Outlook, Power Point, Micros, HSI, Timesaver, Gemini, Silvon, and Salesforce.com.
  • Budgeting
  • Com
  • Competitive
  • Clients
  • Driving
  • Hiring
  • Inventory
  • Marketing
  • Meetings
  • Micros
  • Microsoft Office
  • Microsoft Outlook
  • Power Point
  • Policies
  • Processes
  • Profit and loss
  • Promotion
  • Reporting
  • Sales
  • Scheduling
  • Six Sigma
Education
2007Minnesota State University MoorheadCity, StateBachelor of Arts: Sociology, History
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Resume Overview

School Attended

  • Minnesota State University Moorhead

Job Titles Held:

  • National Account Manager
  • Restaurants and Bars Manager
  • Food and Beverage Manager
  • Banquet Manager

Degrees

  • Bachelor of Arts : Sociology, History

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