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National Account Manager Resume Example

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NATIONAL ACCOUNT MANAGER
Summary

Goal-driven National Account Manager experienced in growing territories and building customer loyalty. Well-organized with top strengths in contract management, client retention and project management. Bringing 7 years Multi Unit operation experience for numerous food and beverage operations across the Midwestern United States at all levels of operation

Skills
  • Project Management
  • Multi-Unit Operations
  • National account management
  • Inside/ Outside Sales
  • Safety/HACCP Programs
  • Restaurateur
  • Building Client Relationships
  • Menu Engineering
  • Sales/Marketing Programs
  • Customer satisfaction
  • Customer service
  • Event management
Experience
Custom Pro Logistics | Cincinnati, OHNational Account Manager03/2017 - Current
  • Contract negotiation and relationship maintenance of 3rd party supply chain systems for major retailors shipments across the United States and Canada.
  • National sales growth of 8% over last year.
  • OTIF Scorecard 91.23% across all major accounts.
  • Client Retention increased 65% on contracted clients including but limited to Anheuser Busch, Kroger, Wal-Mart, US Foods, Albertsons.
  • Top #5 in new account acquisitions accounts 2018,2019.
  • Proposal of any 12 month / 6 month or quarterly bid packages. Negotiated contracted and spot pricing with carriers and customers.
  • Consistently earned between 12 - 25% margins on all shipments. Researched carriers to insure the highest quality service for accounts and their shipping lanes.
  • Maintained communication with customer and carriers on transit times, appointment times and current locations of trucks in transit.
  • Compiled and analyzed historical data, market trends, data and presented updates on sales and supply chain requirements.
Cincinnati Donuts | Cincinnati, OHDistrict Manager01/2015 - 01/2017
  • Responsible for the day to day operations of four units (3) Dunkin Donuts and (1) Baskin Robbin in the Cincinnati market.
  • Analyzed sales and profit performance against all Dunkin Brands performance indicators.
  • Market sales are up 6.5% over last year (10-16).
  • Supervised all ordering, inventory, payroll, profit and loss, and retail/catering sales.
  • Implemented all monthly promotional programs across my district.
  • Conduct all regular and ongoing staff performance feedback and reviews of all 50 hourly employees & 6 store Managers.
  • Turnover is down 35% over last 3 months.
  • Training/ Coaching/Council/ Motivate all employees, ensuring all store managers are operating within company and Dunkin Brands guidelines.
CINCINNATI SPORTS CLUB | Cincinnati, OhioFood and Beverage Manager10/2011 - 11/2013
  • Responsible for the daily marketing, P&L, and operation of a multi-unit food and beverage operation that has a gross revenue budget of $750,000 including: deli, banquets, outdoor pool, catering, wine tastings, and private events.
  • Decreased COGS from 54% to 33% within the first six (6) months.
  • Increased catering revenues 35% over previous year.
  • Responsible for the hiring, firing, training and development of a staff of 30 including a 5-star executive chef and two assistant managers.
  • Catering responsibilities included: contract negotiation, food and beverage purchasing, entertainment booking, menu pricing and design, event set-up for a wide variety of events including birthday parties, bar/bat mitzvahs, seminars, luncheons, pool parties, wine tastings, senior prom, CEO Roundtables, Special Olympics and more.
DYVERSE ENTERTAINMENT LLC | Blue Ash, OhioOperations Manager11/2007 - 02/2011
  • Execution of sales/marketing plan for over 13 restaurants/ venues openings in Ohio, Indiana and Kentucky.
  • Partner Business relations included: creation, design and execution of novel events, training programs, customer service systems, marketing and sales programs for a high volume of restaurants, bars and nightclubs in multiple states.
  • Claddagh Irish Pubs- Responsible for Catering/Event management, sales and marketing campaigns for 6 out of 14 stores nationwide, including the allocation of $250,000 marketing budget.
  • Responsible for the creation, design and implementation of a wide variety of successful catering events, financial planning and sales/marketing programs for diverse number of hospitality organizations.
  • Red Rock Tavern- Developed a late night food and drink menu that accounted for 20% of sales in less than 2 months.
  • Handled all client relations with all live entertainment acts, also responsible for monthly budget and P/L accountability and all Catering accounts.
  • Clients include: Claddagh Irish Pubs, Smokey Bones, Baba Budans, G Baileys', Jefferson Hall, Lodge Bar, Blind Moose Bar & Grill, Black Finn, Win Place or Show Bar and Grill, Cincinnati Tan Company, Aveda, Tantalize Tanning Salon, ADT Security.
Education and Training
Colorado State University - Pueblo | Pueblo, COBachelor of Applied Science in Business Administration And ManagementExpected in 08/2020
Cincinnati State Technical And Community College | Cincinnati, OHAssociate of Applied Business in Business- Hospitality Management Technology08/2012
Interests
COMMUNITY ACTIVITIES , Basketball Coach for fifth/sixth grade Girls Football Coach for second/third grade Boys
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Resume Overview

Companies Worked For:

  • Custom Pro Logistics
  • Cincinnati Donuts
  • CINCINNATI SPORTS CLUB
  • DYVERSE ENTERTAINMENT LLC

School Attended

  • Colorado State University - Pueblo
  • Cincinnati State Technical And Community College

Job Titles Held:

  • National Account Manager
  • District Manager
  • Food and Beverage Manager
  • Operations Manager

Degrees

  • Bachelor of Applied Science in Business Administration And Management
    Associate of Applied Business in Business- Hospitality Management Technology

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