Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Goal-driven National Account Manager experienced in growing territories and building customer loyalty. Well-organized with top strengths in contract management, client retention and project management. Bringing 7 years Multi Unit operation experience for numerous food and beverage operations across the Midwestern United States at all levels of operation
Skills
Project Management
Multi-Unit Operations
National account management
Inside/ Outside Sales
Safety/HACCP Programs
Restaurateur
Building Client Relationships
Menu Engineering
Sales/Marketing Programs
Customer satisfaction
Customer service
Event management
Experience
03/2017 to Current
National Account ManagerSecuritas Security Services Usa, Inc. – Ralston, NE,
Contract negotiation and relationship maintenance of 3rd party supply chain systems for major retailors shipments across the United States and Canada.
National sales growth of 8% over last year.
OTIF Scorecard 91.23% across all major accounts.
Client Retention increased 65% on contracted clients including but limited to Anheuser Busch, Kroger, Wal-Mart, US Foods, Albertsons.
Top #5 in new account acquisitions accounts 2018,2019.
Proposal of any 12 month / 6 month or quarterly bid packages. Negotiated contracted and spot pricing with carriers and customers.
Consistently earned between 12 - 25% margins on all shipments. Researched carriers to insure the highest quality service for accounts and their shipping lanes.
Maintained communication with customer and carriers on transit times, appointment times and current locations of trucks in transit.
Compiled and analyzed historical data, market trends, data and presented updates on sales and supply chain requirements.
12/2014 to 12/2016
District ManagerBreakthru Beverage Group – Jacksonville, FL,
Responsible for the day to day operations of four units (3) Dunkin Donuts and (1) Baskin Robbin in the Cincinnati market.
Analyzed sales and profit performance against all Dunkin Brands performance indicators.
Market sales are up 6.5% over last year (10-16).
Supervised all ordering, inventory, payroll, profit and loss, and retail/catering sales.
Implemented all monthly promotional programs across my district.
Conduct all regular and ongoing staff performance feedback and reviews of all 50 hourly employees & 6 store Managers.
Turnover is down 35% over last 3 months.
Training/ Coaching/Council/ Motivate all employees, ensuring all store managers are operating within company and Dunkin Brands guidelines.
10/2011 to 11/2013
Food and Beverage ManagerStonebridge Companies – Glendale, CO,
Responsible for the daily marketing, P&L, and operation of a multi-unit food and beverage operation that has a gross revenue budget of $750,000 including: deli, banquets, outdoor pool, catering, wine tastings, and private events.
Decreased COGS from 54% to 33% within the first six (6) months.
Increased catering revenues 35% over previous year.
Responsible for the hiring, firing, training and development of a staff of 30 including a 5-star executive chef and two assistant managers.
Catering responsibilities included: contract negotiation, food and beverage purchasing, entertainment booking, menu pricing and design, event set-up for a wide variety of events including birthday parties, bar/bat mitzvahs, seminars, luncheons, pool parties, wine tastings, senior prom, CEO Roundtables, Special Olympics and more.
11/2007 to 02/2011
Operations ManagerCaterpillar – Indiana, IN,
Execution of sales/marketing plan for over 13 restaurants/ venues openings in Ohio, Indiana and Kentucky.
Partner Business relations included: creation, design and execution of novel events, training programs, customer service systems, marketing and sales programs for a high volume of restaurants, bars and nightclubs in multiple states.
Claddagh Irish Pubs- Responsible for Catering/Event management, sales and marketing campaigns for 6 out of 14 stores nationwide, including the allocation of $250,000 marketing budget.
Responsible for the creation, design and implementation of a wide variety of successful catering events, financial planning and sales/marketing programs for diverse number of hospitality organizations.
Red Rock Tavern- Developed a late night food and drink menu that accounted for 20% of sales in less than 2 months.
Handled all client relations with all live entertainment acts, also responsible for monthly budget and P/L accountability and all Catering accounts.
Clients include: Claddagh Irish Pubs, Smokey Bones, Baba Budans, G Baileys', Jefferson Hall, Lodge Bar, Blind Moose Bar & Grill, Black Finn, Win Place or Show Bar and Grill, Cincinnati Tan Company, Aveda, Tantalize Tanning Salon, ADT Security.
Education and Training
Expected in 08/2020
Bachelor of Applied Science: Business Administration And Management Colorado State University - Pueblo - Pueblo, CO GPA:
Expected in 08/2012
Associate of Applied Business: Business- Hospitality Management Technology Cincinnati State Technical And Community College - Cincinnati, OH GPA:
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