National Account Manager Resume Example
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NATIONAL ACCOUNT MANAGER
Summary
Goal-driven National Account Manager experienced in growing territories and building customer loyalty. Well-organized with top strengths in contract management, client retention and project management. Bringing 7 years Multi Unit operation experience for numerous food and beverage operations across the Midwestern United States at all levels of operation
Skills
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Experience
Company Name | City, StateNational Account Manager03/2017 - Current
- Contract negotiation and relationship maintenance of 3rd party supply chain systems for major retailors shipments across the United States and Canada.
- National sales growth of 8% over last year.
- OTIF Scorecard 91.23% across all major accounts.
- Client Retention increased 65% on contracted clients including but limited to Anheuser Busch, Kroger, Wal-Mart, US Foods, Albertsons.
- Top #5 in new account acquisitions accounts 2018,2019.
- Proposal of any 12 month / 6 month or quarterly bid packages. Negotiated contracted and spot pricing with carriers and customers.
- Consistently earned between 12 - 25% margins on all shipments. Researched carriers to insure the highest quality service for accounts and their shipping lanes.
- Maintained communication with customer and carriers on transit times, appointment times and current locations of trucks in transit.
- Compiled and analyzed historical data, market trends, data and presented updates on sales and supply chain requirements.
Company Name | City, StateDistrict Manager01/2015 - 01/2017
- Responsible for the day to day operations of four units (3) Dunkin Donuts and (1) Baskin Robbin in the Cincinnati market.
- Analyzed sales and profit performance against all Dunkin Brands performance indicators.
- Market sales are up 6.5% over last year (10-16).
- Supervised all ordering, inventory, payroll, profit and loss, and retail/catering sales.
- Implemented all monthly promotional programs across my district.
- Conduct all regular and ongoing staff performance feedback and reviews of all 50 hourly employees & 6 store Managers.
- Turnover is down 35% over last 3 months.
- Training/ Coaching/Council/ Motivate all employees, ensuring all store managers are operating within company and Dunkin Brands guidelines.
Company Name | City, StateFood and Beverage Manager10/2011 - 11/2013
- Responsible for the daily marketing, P&L, and operation of a multi-unit food and beverage operation that has a gross revenue budget of $750,000 including: deli, banquets, outdoor pool, catering, wine tastings, and private events.
- Decreased COGS from 54% to 33% within the first six (6) months.
- Increased catering revenues 35% over previous year.
- Responsible for the hiring, firing, training and development of a staff of 30 including a 5-star executive chef and two assistant managers.
- Catering responsibilities included: contract negotiation, food and beverage purchasing, entertainment booking, menu pricing and design, event set-up for a wide variety of events including birthday parties, bar/bat mitzvahs, seminars, luncheons, pool parties, wine tastings, senior prom, CEO Roundtables, Special Olympics and more.
Company Name | City, StateOperations Manager11/2007 - 02/2011
- Execution of sales/marketing plan for over 13 restaurants/ venues openings in Ohio, Indiana and Kentucky.
- Partner Business relations included: creation, design and execution of novel events, training programs, customer service systems, marketing and sales programs for a high volume of restaurants, bars and nightclubs in multiple states.
- Claddagh Irish Pubs- Responsible for Catering/Event management, sales and marketing campaigns for 6 out of 14 stores nationwide, including the allocation of $250,000 marketing budget.
- Responsible for the creation, design and implementation of a wide variety of successful catering events, financial planning and sales/marketing programs for diverse number of hospitality organizations.
- Red Rock Tavern- Developed a late night food and drink menu that accounted for 20% of sales in less than 2 months.
- Handled all client relations with all live entertainment acts, also responsible for monthly budget and P/L accountability and all Catering accounts.
- Clients include: Claddagh Irish Pubs, Smokey Bones, Baba Budans, G Baileys', Jefferson Hall, Lodge Bar, Blind Moose Bar & Grill, Black Finn, Win Place or Show Bar and Grill, Cincinnati Tan Company, Aveda, Tantalize Tanning Salon, ADT Security.
Education and Training
Colorado State University - Pueblo | City, StateBachelor of Applied Science in Business Administration And ManagementExpected in 08/2020
Cincinnati State Technical And Community College | City, StateAssociate of Applied Business in Business- Hospitality Management Technology08/2012
Interests
COMMUNITY ACTIVITIES
, Basketball Coach for fifth/sixth grade Girls
Football Coach for second/third grade Boys
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Resume Overview
School Attended
- Colorado State University - Pueblo
- Cincinnati State Technical And Community College
Job Titles Held:
- National Account Manager
- District Manager
- Food and Beverage Manager
- Operations Manager
Degrees
- Bachelor of Applied Science in Business Administration And Management
Associate of Applied Business in Business- Hospitality Management Technology
