national account manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Websites, Portfolios, Profiles
https://www.LinkedIn.com/in/JessicaClaire
Professional Summary
Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.
Skills
Sales
Sales Goals
Account Management
Business Planning
Business growth and retention
Solution selling
Revenue Generation
Contract negotiations
Strategic Planning
Sales presentations
Strategic planning skills
MS Office
Problem resolution
Relationship development
Operational improvement
Process improvement
Business operations
Work History
National Account Manager, 03/2019 - 04/2020 Acco Brands – Saint Louis, MO,
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Efficiently resolved sales, service and account issues to maximize customer satisfaction.
Complied with policies and quality standards to maintain consistency in quality of services.
Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Operated within budgetary constraints, participated in development of annual budget forecasts, and reconciled operating budget.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Closely collaborated with project members to identify and quickly address problems.
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
Maintained schedules to meet key milestones at every project phase.
Kept project on schedule and within budget while serving as project leader.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Education
Bachelors : Marketing , Expected in - Georgia State University - Atlanta, GA GPA: Status -
Accomplishments
Resolved product issue through consumer testing and online demo presentation. YOY revenue growth to attain Presidents Club awards.
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