Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Websites, Portfolios, Profiles
Professional Summary

Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.

Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.

  • Sales
  • Sales Goals
  • Account Management
  • Business Planning
  • Business growth and retention
  • Solution selling
  • Revenue Generation
  • Contract negotiations
  • Strategic Planning
  • Sales presentations
  • Strategic planning skills
  • MS Office
  • Problem resolution
  • Relationship development
  • Operational improvement
  • Process improvement
  • Business operations
Work History
National Account Manager, 03/2019 - 04/2020
Acco Brands Saint Louis, MO,
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Complied with policies and quality standards to maintain consistency in quality of services.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Operated within budgetary constraints, participated in development of annual budget forecasts, and reconciled operating budget.
Commercial Account Manager, 02/2018 - 03/2019
Juniper Networks Sunnyvale, CA,
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
  • Prepared customer presentations and demonstrations of products to solicit new business.
  • Analyzed client needs to identify coverage solutions and produced policy and quotes.
  • Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
Enterprise Account Manager, 01/2016 - 02/2018
Doordash Richmond, VA,
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization.
  • Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
  • Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
  • Worked with service and project management departments to provide total support to clients.
  • Developed creative solutions to meet individual client needs.
  • Built and cultivated healthy pipeline of customers interested in partnering with company.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Set up appointments with potential and current customers to promote new products and services.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Used consultative sales approach to understand and meet customer needs.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
Senior Project Manager, 01/2015 - 02/2016
Pbk Architects Dallas, TX,
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Closely collaborated with project members to identify and quickly address problems.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
  • Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
  • Maintained schedules to meet key milestones at every project phase.
  • Kept project on schedule and within budget while serving as project leader.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Bachelors : Marketing , Expected in
Georgia State University - Atlanta, GA
  • Resolved product issue through consumer testing and online demo presentation. YOY revenue growth to attain Presidents Club awards.

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • National Account Manager
  • Commercial Account Manager
  • Enterprise Account Manager
  • Senior Project Manager


  • Bachelors

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