Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
M in annual revenue while working for CenturyLink, Sprint, and GTE / Verizon. Strong record of success capturing market opportunities to expand customer base, increase revenues, and improve profitability. Combine big-picture vision and keen technical aptitude with a consultative approach in assessing client needs, providing innovative solutions, and enhancing customer relations. Decisive leader and complex problem solver with the ability to identify C-level decision-makers and forge long-lasting partnerships and alliances based on honesty, trust, and win-win results. New Business Development & Retention Account Acquisition & Expansion Account Management & Retention Competitive Analysis & Positioning Needs Assessments Contract Terms & Negotiations Quota Attainment & Revenue Growth Dynamic Presentations & Communication Sales Forecasting & Post-Sales Support Territory Management Professional Experience CenturyLink * Carmel, IN 2011 to 2014 Global Account Manager Drive account retention, growth, and customer satisfaction delivering strategic technology solutions to businesses. I partner with my customers to understand their needs and develop a strategic IT roadmap to ensure long-term success of technology deployments. Areas of expertise include Voice & Data Networking, Managed Hosting & Cloud Computing, Security & Disaster Recovery and Managed Services. Orchestrated than $3M in annual billed revenue while personally managing 20 multi-site national accounts based in Indiana.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
01/2006 to 01/2011National Account ExecutiveIheartmedia, Inc. | Eau Claire, WI,
Introduced MPLS, VPN Hosting, and Managed Services by identifying customer telecommunications business drivers and presenting wireless and wire line solutions.
Spurred new and repeat revenue across existing and new customers through prospecting, identifying customer business drivers, and presenting solutions, including pricing, proposal generation, and contract negotiation.
Drive account retention, growth, and customer satisfaction across a $20M territory for a $5B leading provider of voice and high-quality broadband data services.
Accountable for 35 multi-site national accounts across the mid-west, including proposal generation, solution presentations, RFI/RFP response coordination, and contract negotiations for voice and data solutions.
Partner with internal engineering and advanced network operations teams for solutions spanning local voice, long distance, VoIP, Nortel/ Avaya CPE, and high speed data solutions such as DSL, Ethernet, and MPLS.
Played a key role in closing a $1.2M annual local services contract for a top-ten national account through significant contributions to a 100 page RFP response over a 2-week period, including legal, pricing, and product management.
Co-produced more than $800K in annual recurring revenue (36% growth in incremental new revenue) from leading national corporation by working with regulatory, pricing, and legal to create a mutually beneficial agreement based on discounted network services over a 2-year period.
Co-generated over $600K of yearly repeat sales (28% growth in incremental new revenue) as a result of collaborating with the product, legal, pricing, and RFP teams over a 2-month period.
Co-constructed $300K+ annual contract by working closely with internal teams to detail the comprehensive terms and conditions for local voice and data services.
01/2002 to 01/2006Enterprise Account Executive IIFrontier Communications | Scottsburg, IN,
Promoted to senior-level role and tasked with managing enterprise pre- and post-sale activities.
Spearheaded direction of strategic account teams.
Oversaw technology partnering and presentations, pricing, proposal generation, custom contracts, and support management.
Orchestrated than $4M in annual billed revenue while personally managing 8 multi-site national accounts based in Indiana.
Introduced Internet, Frame Relay, MPLS, VPN, and telephony technologies by identifying customer telecommunications business drivers and presenting wireless and wire line solutions.
Spurred new and repeat revenue across existing and new customers through prospecting, identifying customer business drivers, and presenting solutions, including pricing, proposal generation, and contracts.
Delivered sophisticated solutions across switched and dedicated long distance, dedicated Internet access (Frac T1-DS3), email protection services, and Nortel telephony systems by partnering with internal technical teams to meet customer needs.
01/1998 to 01/2001Strategic Account ManagerTaylor Corp | Coldwater, MI,
Joined organization in high-visibility role.
Personally tasked with driving territory sales of voice and data business communications equipment and network services.
Led account leadership engagement and relationship building as well as liaison point of contact to internal teams.
Ignited $5M in added sales within a 2-year period (meeting quota) as a result of increasing the sales and services territory.
Solidified more than $1.2M in new enterprise customers through canvassing and prospecting to demonstrate and sell voice and data products as well as network services.
Additional role as Account Manager with Sprint; established national restaurant chain as a national account and generated $400K in new sales in a 1-year period after delivering exceptional sales and service to the headquarters office; teamed with engineering team to close additional $300K deal for separate customer.
Education
Expected in B.S | Economics Computer Science and Political ScienceIndiana State University, Terre Haute, IndianaGPA: Economics Computer Science and Political Science
Expected in Select Professional Development (full list on request)
CenturyLink (formerly Savvis) Premier Managed Hosting Certification, CRM Solutions Salesforce.Com; Miller Heiman Strategic Selling, The Counselor Salesperson; CISCO Sales Expert Certification | , , GPA: CISCO University for Channel Partners; Product Marketing; Sprint Quality Team Member Training; LAN Technology; Business Data Communications; Sprint/Nextel Voice and Data Solutions; Selling Sprint Data
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School Attended
Indiana State University
Job Titles Held:
National Account Executive
Enterprise Account Executive II
Strategic Account Manager
Degrees
B.S
Select Professional Development (full list on request)
CenturyLink (formerly Savvis) Premier Managed Hosting Certification, CRM Solutions Salesforce.Com; Miller Heiman Strategic Selling, The Counselor Salesperson; CISCO Sales Expert Certification
