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national account executive resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Dedicated, Hard working and Passionate Team Player well-versed in working as National Account Executive. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and managing accounts/customers for over 20 years.
Skills
  • Solution Selling
  • Sales Pipeline Management
  • Business Growth and Retention
  • Relationship Building
  • Detail-Oriented
  • Problem-Solving
  • Customer Complaint Resolution
  • Verbal and Written Communication
  • Salesforce Software
  • Sales Presentations
  • Contract Negotiation Expertise
  • Cold Calling Strength
  • Business Development
  • Account Development
  • LTL, Truckload Knowledge
  • Strategic Planning
  • Contract negotiations
  • Team player
  • Relationship Builder
  • Completed Spin Selling
Experience
07/2016 to Current
National Account Executive Arthur J Gallagher & Co. Charlotte, NC,
  • Pro-actively identified and solved complex problems impacting sales and business direction
  • Connected with current customers to assess satisfaction, determine needs and offer new services
  • Oversaw new product rollouts and program changes
  • Develop, manage and grew existing territory
  • Negotiate million dollar contracts with multiple locations for new customers and existing customers
  • Communicate internally with operations & customer Team to provide the upmost customer service to new accounts
  • Communicate internally with operations & customer service Team of any existing customer issues
  • Continual communication with existing customers/accounts, offering/uncovering and connecting the companies services
  • Enter, complete and keep account information and sales information in records of the customer information in Salesforce
  • Built and grew customer relationships and prospects using email, phone, face to face communication and entertainments
  • Keeping up with the industry and competitors to understand customer needs
  • Grew brand awareness by increasing market penetration with customer-focused approaches
  • Increased sales 30% by growing territory and market share through effective cross-selling tactics
  • Won President's Club award twice out of 550 employees
  • Won Silver Award National Accounts.
08/2009 to 07/2016
Account Executive Staffmark Group Atlanta, GA,
  • Collect, organize and manage sales data and customer information
  • Maintained updated knowledge of changing industry, standards and trends related to accounts
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results
  • Developed sales pipeline by cold-calling, and obtaining referrals
  • Increased profitability within accounts by cross-selling additional products
  • Resolved customer issues by offering creative solutions
  • Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts
  • Gathered company and contact information to compile data for current and potential customers
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Identified customer needs by asking questions and advising on best solutions
  • Listened to customer needs to identify and recommend best products and services
  • Drove sales of company products and services by meeting with customers using strategic and organized approach
  • Managed and secured long term customer relationships
  • Grew territory every year
  • President's Club winner 2011 & 2013, nominated 4 times out of 550 employees.
04/2005 to 08/2009
Account Executive Staffmark Group Austin, TX,
  • Maintained updated knowledge of changing industry, standards and trends related to accounts
  • Collect, organize and manage sales data and customer information
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity
  • Increased profitability within accounts by cross-selling additional products
  • Resolved customer complaints by offering creative solutions and incentives
  • Listened to customer needs to identify and recommend best products and services
  • Identified customer needs by asking questions and advising on best solutions
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Studied and researched competitive landscape and emerging technologies to position brand in marketplace
  • Gathered company and contact information to compile data for current and potential customers
  • Revived dormant accounts by re-establishing relationships with key decision-makers
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results
  • Developed sales pipeline by cold-calling, canvassing and obtaining referrals
  • Prepared sales presentations or proposals to present services.
03/1994 to 04/2005
Salesperson Nordstrom Inc. Boise, ID,
  • Developed key customer relationships to increase sales
  • Sparked social conversations with customers to offer product
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Fostered relationships with customers to expand customer base and retain business
  • Monitored customer order process and addressed customer issues
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education and Training
Expected in 06/2004 to to
Bachelor of Science Management: Human Resources
Cal State University Dominguez - Hills, CA
GPA:

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Resume Overview

School Attended

  • Cal State University Dominguez

Job Titles Held:

  • National Account Executive
  • Account Executive
  • Account Executive
  • Salesperson

Degrees

  • Bachelor of Science Management

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