Multimedia Training Developer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Recent graduate with a Masters of Education Degree in Instructional Technology, as well as a graduate certificate in Instructional Design. Desires to join a company willing to guide, mold, and provide opportunity to showcase learned skills. These skills include: developing/designing research-based technology training systems and evaluating existing training models and learner experiences.

Work History
06/2019 to Current
Multimedia Training Developer Hajoca Corporation Lafayette Hill, PA,
  • Targeted diverse learning modalities in development of new course content and training programs
  • Contributed to development of comprehensive employee training courses
  • Created curricula, research topics and conceptualized course format, subject matter and presentation
  • Planned and monitored implementation of technology-based learning programs
  • Designed course materials and supported implementation
  • Developed workforce training programs to improve organizational efficiency
  • Developed activities and integrated technology to diversify instruction
  • Created Scripts for corresponding instructional training modules
  • Created storyboards for corresponding instructional training modules
  • Developed program to work with learners and increase interest in higher learning
01/2017 to Current
ESE Language Arts Co-Teacher/ K-5 ESE Teacher Hajoca Corporation Lake Charles, LA,
  • Instructed students with disabilities, including Specific Learning Disability (SLD), Autism Spectrum Disorder (ASD) and Intellectual Disabilities
  • Implemented and taught a life skills program
  • Designed and implemented a point system to encourage positive behavior
  • Redirected students using Positive Behavior Support (PBS)
  • Redirected poor behavior using the positive reinforcement method
  • Gave one-on-one attention to students, while maintaining overall focus on the entire group
  • Organized instruction material, including constructing bulletin boards and setting up work areas
  • Attended monthly staff training sessions
  • Collaborated with General Education Language arts teacher to plan and teach 4 English Language Arts classes
  • Facilitated support for students in ELA classroom
  • Created Testing accommodation reference documents for 6th grade ESE students
  • Facilitated support for 6th ELL students with minimal English language proficiency
  • Developed team communications and information for meetings
06/2014 to 05/2017
Customer Service Representative Guess & Co. Corporation City, STATE,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
08/2013 to 07/2014
Customer Service Representative YMCA/ The Association Of Poinciana City, STATE,
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Expected in 2014
Associate of Arts: General Studies
Valencia College - Kissimmee, FL
Expected in 2017
Bachelor of Science: Exceptional Student Education
University of South Florida - Tampa, FL
Expected in 2019
Graduate Certificate: Instructional Technology
ELearning Design And Development - University Of South Florida,
Expected in 2019
Masters of Education: Instructional Technology
University of South Florida - Tampa, FL

Barry Nadler, Senior Instructional Designer, FIS Global

(407) 217-0217

Shelley Stanley, Learning Solutions Manager, FIS Global

(407) 217-0217

Natalie Jones, Language Arts Teacher, Ocoee High School



Student Council for Exceptional Children (Position: Mentorship Chair)

Kappa Delta Pi Honors Society Lambda Tau Chapter (:Position: Memebership Chair)

  • Articulate Storyline 2, 3, and 360
  • Articulate Rise
  • Adobe Dreamweaver
  • Adobe Premiere
  • Microsoft Tools (Powerpoint, word, excel, etc.)
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions

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Resume Overview

School Attended
  • Valencia College
  • University of South Florida
  • ELearning Design And Development
  • University of South Florida
Job Titles Held:
  • Multimedia Training Developer
  • ESE Language Arts Co-Teacher/ K-5 ESE Teacher
  • Customer Service Representative
  • Customer Service Representative
  • Associate of Arts
  • Bachelor of Science
  • Graduate Certificate
  • Masters of Education

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