Multi-unit Team Leader with over 15 years of successful experience in customer relationship management, retail sales, banking, and progressive leadership roles in highly competitive environments. Recognized for repositioning bottom producing stores, maintaining consistent sales and customer base growth and improving customer service satisfaction. Successful in applying leaderships skills, training, coaching and motivating multiple teams to develop effective sales and conflict resolution techniques to meet and exceed sales goals while developing long-term relationships with customers. Enthusiastic team-player with strong abilities to effectively engage and communicate with all levels of the organization. Highly skilled at collaborating and supporting peers and other business partners to develop and execute action plans to meet common objectives.
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Dean's List and Honor Roll 4 consecutive semesters 2016-2017
Volunteer Income Tax Assistance (VITA) 2016
Tax Preparer Certification
Project Management Series Certification
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