Multi-unit operations manager Resume Example
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MULTI-UNIT OPERATIONS MANAGER
Summary
Operations store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Highlights
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Experience
Multi-unit operations managerMay 2001 to Current
Morgans Hotel Group Co. － New York , NY
Morgans Hotel Group Co. － New York , NY
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Trained all new managers on store procedures and policies.
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated it into strategic plans.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Completed weekly schedules according to payroll policies.
- Wrote order supply requests to replenish merchandise
- Oversaw all daily operations of up to 13 store locations.
- Recruited, hired, developed and retained retail talent for the company.
- Opened a new store location and assisted in recruiting and training new staff.
Education
- Seminar on Retail Advertising
- Coursework in Management
- Coursework in several payroll platforms including Kronos and ADP
Accomplishments
- Promoted to Store Manager after 11 months in the Assistant Manager position.
- Promoted to Operations Manager after 12 months in the store Manager position.
- Streamlined the branch operations, resulting in a 15% reduction in operating budget.
- Boosted customer satisfaction ratings by 19% in under 12 months.
- Grew revenue by $700,000 in the first year by spearheading development of customer service training and developement.
Certifications
- Serve safe certified
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