Operations store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Highlights
Store operations
Exceptional leader
Customer Service focused
Dedicated
Multi-unit operations management
Inventory control
Relationship building
Client relationships
Experience
Multi-unit operations managerMay 2001 to Current Company Name － City, State
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise
Oversaw all daily operations of up to 13 store locations.
Recruited, hired, developed and retained retail talent for the company.
Opened a new store location and assisted in recruiting and training new staff.
Education
Seminar on Retail Advertising
Coursework in Management
Coursework in several payroll platforms including Kronos and ADP
Accomplishments
Promoted to Store Manager after 11 months in the Assistant Manager position.
Promoted to Operations Manager after 12 months in the store Manager position.
Streamlined the branch operations, resulting in a 15% reduction in operating budget.
Boosted customer satisfaction ratings by 19% in under 12 months.
Grew revenue by $700,000 in the first year by spearheading development of customer service training and developement.
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Multi-unit operations manager
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