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Multi-unit operations manager Resume Example

Resume Score: 65%

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MULTI-UNIT OPERATIONS MANAGER
Summary
Operations store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Highlights
  • Store operations
  • Exceptional leader
  • Customer Service focused
  • Dedicated
  • Multi-unit operations management
  • Inventory control
  • Relationship building
  • Client relationships
Experience
Multi-unit operations managerMay 2001 to Current
Company Name - City, State
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained all new managers on store procedures and policies.
  • Trained staff to deliver outstanding customer service.
  • Analyzed marketing information and translated it into strategic plans.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Completed weekly schedules according to payroll policies.
  • Wrote order supply requests to replenish merchandise
  • Oversaw all daily operations of up to 13 store locations.
  • Recruited, hired, developed and retained retail talent for the company.
  • Opened a new store location and assisted in recruiting and training new staff.
Education
  • Seminar on Retail Advertising
  • Coursework in Management
  • Coursework in several payroll platforms including Kronos and ADP
Accomplishments
  • Promoted to Store Manager after 11 months in the Assistant Manager position.
  • Promoted to Operations Manager after 12 months in the store Manager position.
  • Streamlined the branch operations, resulting in a 15% reduction in operating budget.
  • Boosted customer satisfaction ratings by 19% in under 12 months.
  • Grew revenue by $700,000 in the first year by spearheading development of customer service training and developement.
Certifications
  • Serve safe certified

​

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