Multi Team Leader resume example with 19 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
im honest, hard working, always give my 100%. looking to always progress up the ladder to success.
Skills
Sales expertise
Client Service
Performance improvement
Telemarketing expertise
Work History
Multi Team Leader, 09/2019 - 04/2020 Starbucks – Charleston, WV,
Partnered with managers to identify and capitalize on sales trends and brand initiatives
Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management
Trained team on all aspects of operating procedures and company services
Initiated timely response to emails, voicemails and written correspondence
Assisted [Type] offices with business development and customer service
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
Established open and professional relationships with team members which helped resolve issues and conflicts quickly
Facilitated training for associates through daily coaching and regular performance appraisals
Implemented new working processes which delivered continued improvements
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Store Manager, 09/2011 - 08/2019 Starbucks – Chicago Ridge, IL,
Rotated merchandise and displays to feature new products and promotions
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Managed vendor selection and relations to guarantee best pricing and on-time deliveries
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Created work schedules according to sales volume and number of employees
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Established succession planning by training and mentoring associates into leadership positions
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance
Completed all point of sale opening and closing procedures, including counting contents of cash register
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms
Managed, hired and developed top talent to strengthen workflow and productivity
Trained and supervised all new associates in grocery, produce and administrative departments
Protected store from loss or theft by setting and enforcing clear security policies
Store Manager, 03/2001 - 09/2011 Blueox Corp. – City, STATE,
Rotated merchandise and displays to feature new products and promotions
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Managed vendor selection and relations to guarantee best pricing and on-time deliveries
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Created work schedules according to sales volume and number of employees
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance
Completed all point of sale opening and closing procedures, including counting contents of cash register
Trained and supervised all new associates in grocery, produce and administrative departments
Minimized on-site cash with frequent deposits and high accuracy in predicting operations
Protected store from loss or theft by setting and enforcing clear security policies
Education
Associate of Applied Science: Residential Construction, Expected in 05/1991 - Suny Morrisville - Morrisville, GPA:
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