Property Manager , 09/2008 - 09/2016
Hyatt – Aspen, CO, Managed a multi-family community of nearly 250 apartment homes. Maximized rental income while minimizing expenses through effective planning and control. Oversee the marketing and leasing staff to ensure that the owners goals are met. Responsibilities include: Performing employee evaluations, evaluating
credit and rental history of all new applicants, verifying all income and
assets of applicants to ensure they met the resident selection criteria and
qualify according to company guidelines, reviewing rental applications for
approval or denial, and solving employee and resident issues. Active in coding invoices and entering into the accounting system for
payment, posting all journal entries and preparing bank deposits, and
processing security deposits. Promoted resident satisfaction and retention by responding to
complaints, questions and requests in a timely manner, and taking appropriate
action to resolve and address service issues. Responsible for all on-site collections, filing the necessary legal
documents for non-payment of rent, and appearing in court for all legal
matters. Complete financial reporting, executive summary\'s along with market
survey updates to management and owners on a monthly basis. Ensure all maintenance is performed in a timely manner. Solicit and evaluate bids for contract services. Make recommendations for renewal and/or termination of vendor contracts. Submit weekly payroll documents and the required financial and occupancy
reports to management and owners.
Maintained a sufficient number of units so that they were market-ready at all times. Communicated effectively with owners, residents and on-site associates. Trained and motivated leasing staff during bi-monthly trainings. Maximized rental income while minimizing expenses through effective planning and control.