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multi site property manager 220 units resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Skills
  • Leasing and sales
  • Staff Management
  • Marketing and advertising
  • Collections & Budget Retention
  • Leasing & Financial analytics
  • Maintaining closing ratios of 47%
  • Performance optimization strategies
  • Tenant and Owner Liaising
  • Deposits Management
  • Code Compliance
  • Maintenance Oversight
  • Operating Cost Tracking
  • Building Operations
  • Fair Housing Mandates
  • Property Management Systems
Work History
Multi-Site Property Manager 220 Units, 05/2022 to Current
Apartment Income Reit Corp., , Richmond, Virginia
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Decreased operating costs 17% by implementing cost control procedures.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Boosted occupancy 8% by leveraging market knowledge and successful promotional strategies.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Leasing Consultant, 09/2020 to 06/2022
Bh Management, , Charlotte, NC
  • Presented properties and provided positive experiences to prospective tenants.
  • Planned & executed resident events
  • Determined prospect's needs, living standards and economic viability of prospect customers.
  • Remained knowledgeable of surrounding markets
  • Negotiated leasing terms and conditions and close deals at a 47% avg rate for over a year.
  • Ensured proper maintenance and inspect properties periodically.
  • Improved and boosted social media reviews such as Google over 1.3 stars
  • Maintained occupancy between 94%-96% by leveraging market knowledge and successful promotional strategies
  • Complied with fair housing requirements and contractual obligations by resolving tenant issues and service needs
  • Monitored timely receipt and reconciliation of rent collections monthly
  • Followed up on delinquent tenants and coordinated collection procedures
  • Trained and motivated leasing staff of the area during team meetings
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
Leasing Manager, 05/2019 to 02/2020
Campus Apartments-B Class Property 564 Units, ,


  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Generated leads for rental properties through cold calls and referrals.
  • Responded to messages and inquiries daily
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Established and maintained systems to report and track indicators.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Handled tenant complaints promptly and appropriately.
  • Completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • B Class Property - Scattered Portfolio 564 Units
Senior Risk. Manager, 05/2017 to 01/2019
Capital One, ,


  • Educate and Promote prosperous credit rapport.
  • Card and Customer Resolutions.
  • Manage and Create Customer relations.
  • Negotiated payment arrangements that will benefit customers and company well-being.
  • Utilized skip tracing tools to maintain customers relationships and locate them successfully.
  • Handled escalated calls and resolved issues with customers to prevent negative impact on company (At Least 35 weekly).
  • Maintained excel spreadsheets of information and tools to ensure proper policy and procedures are followed.
Education
Bachelor of Science: Mass Communications & Political Science, Expected in 12/2017 to Virginia State University - Petersburg, VA
GPA:
Diploma: , Expected in 2013 to Dinwiddie High School - Dinwiddie, VA
GPA:
Certifications

National Apartment Association - Certified Apartment Manager (April 2022)

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Resume Overview

School Attended

  • Virginia State University
  • Dinwiddie High School

Job Titles Held:

  • Multi-Site Property Manager 220 Units
  • Leasing Consultant
  • Leasing Manager
  • Senior Risk. Manager

Degrees

  • Bachelor of Science
  • Diploma

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