Promoted a path to better health by engaging customers to learn about their health and medications; educated customers about CVS services and products appropriately positioned CVS as a partner in customers' path to better health
Focused on the customer, keeping the customer top of mind at all times, prioritized customer needs, displayed genuine care and empathy in all interactions, and ensured complete customer satisfaction
Understood and followed applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complied with CVS policies and procedures to ensure patient safety and protect patient privacy and security.
Effectively followed workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; managed own responsibilities while shifting to help the team where needed.
Demonstrated compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborated with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
Prepared children for kindergarten by introducing concepts they will explore further in kindergarten and elementary school
Worked with children in groups or one on one, depending on the needs of children and the subject matter
Planned and carry out a curriculum that targets different areas of child development, such as language, motor, and social skills
Organized activities so children can learn about the world, explore interests, and develop talents
Developed schedules and routines to ensure children have enough physical activity, rest, and playtime
Watched for signs of emotional or developmental problems in children and bring problems to the attention of parents
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