Livecareer-Resume

Mortgage Team Lead Supervisor Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Supervisor with excellent issue and conflict resolution skills, offering 10 years of experience leading talented teams. Knowledgeable in inventory control and process improvement. Builds collaborative partnerships within departmental lines to achieve departmental and team results.

Service-centric Supervisor dedicated to continuous provision of top quality products and support to diverse clients. Cross-functional leader successful cooperating with multi-disciplinary teams and senior level management. Skilled in managing assigned workforce towards achievement of organizational goals.

Skills
  • Goal-oriented
  • Processes and procedures
  • Key accounts and territory management
  • Contract development and management
  • Critical thinking
  • Active listening
  • Computer skills
  • Work ethic
  • Microsoft Office
  • Sales Force
  • Verint
  • Billable
  • Black Knight/MSP
  • SA400
  • Scheduling
  • Processes and Procedures
  • Leadership
Work History
09/2020 to Current
Mortgage Team Lead - Supervisor Pennymac Agoura Hills, CA,
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workshop work flow for over 20 employees.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Ordering all necessary supporting documentations such as voe,title, appraisal, transcripts
  • Trained employees on daily tasks and coached to improve performance.
  • Enforced procedures and policies for safety and quality services.
  • Addressed operational issues and determined changes to drive improvements.
  • Process, notate and follow-up on negotiable items while waiting for posting instructions from other internal departments to ensure accurate account documentation. • Complete end of day process, including ensuring the confidentiality of loans and negotiable items by securing the department. • Post payments according to department procedures, using specific Tran codes. Must learn Tran Codes. • Balance transactions, consolidations and bank deposits within specified timeframes. • Update and balance checks, logs and statistical reports.
  • Analyzed equipment breakdowns using various troubleshooting methods.
11/2010 to 06/2020
Cash Processor I Wellstar Health System Dallas, GA,
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Prepared and checked cashier register tills.
  • Organized cash movements between offices and to or from banks.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Receive loan payments and post to corresponding loan balances in accordance with company policies and all applicable regulatory requirements. Account for all loan payments (cash, check or other legally negotiable instruments) daily and prepare bank deposits.
  • • Open, capture and process all negotiable items received for loan payments and payoffs.
  • • Perform daily posting consolidations. Ensure all negotiable items are processed in accordance with applicable regulations and company policies. • Print company checks; reconcile checks to report and dispatch/mailing of checks. • Update department logs, reports and statistical information. Update department procedures. • Process, notate and follow-up on negotiable items while waiting for posting instructions from other internal departments to ensure accurate account documentation.
  • • Complete end of day process, including ensuring the confidentiality of loans and negotiable items by securing the department. • Post payments according to department procedures, using specific Tran codes. Must learn Tran Codes. • Balance transactions, consolidations and bank deposits within specified timeframes. • Update and balance checks, logs and statistical reports.
  • • Perform other related duties as required and assigned.
  • Researched and resolved account discrepancies.
05/2014 to 02/2018
Customer Service Collections Representative JP Morgan & Chase City, STATE,
  • Advised debtors on payment options and set up payment plans.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Utilized skip tracing resources such as background checks and loan documents.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Reviewed accounts to determine payment plan compliance.
  • Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
  • Educated customers about billing, payment processing and support policies and procedures.
06/2007 to 08/2009
CASH POSTING SPECIALIST II GM Financial City, STATE,
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Prepared and checked cashier register tills.
  • Organized cash movements between offices and to or from banks.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
  • Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products
  • Responsible for ensuring that the customer payments (regular, default and bankruptcy) and payoffs are posted accurately and timely. The successful applicant will exhibit enthusiasm and a proven track record in achieving results in a team environment
Education
Expected in
No Degree:
Grambling State University Lab High School - Grambling, LA
GPA:
Expected in 06/1992
High School Diploma:
Booker T Washington High School - Memphis, TN,
GPA:
Accomplishments
  • Resolved product issue through consumer testing.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended
  • Grambling State University Lab High School
  • Booker T Washington High School
Job Titles Held:
  • Mortgage Team Lead - Supervisor
  • Cash Processor I
  • Customer Service Collections Representative
  • CASH POSTING SPECIALIST II
Degrees
  • No Degree
  • High School Diploma