I managed staff to help ensure loan documents are processed timely to stay within mortgage regulation. I worked closely with processing, pre-underwriting,closing and post closing. I handled all staffing issues for direct reports including interviewing,training and reviews. I worked diligently with my peers to create policies and procedures on a regular basis.
I managed 3 teams of processors to create and deliver initial loan disclosures to borrowers within 3 days of the MLO taking the application. Managed extremely high volume on a daily basis. Performed internal audits to ensure compliance regulations were met. Worked closely with our sales team to get required information and ensure processes were being followed.
Originated, reviewed, processed, closed and administered customer loan proposals . Developed and maintained relationships with local real estate agents. Submitted loan applications to the underwriter for verification and recommendations .Developed prospects for new loans by conducting numerous cold calls weekly .Maintained strict confidentiality of bank records and client information and maintained friendly and professional customer interactions.
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