Mortgage Loan Shipper Resume Example First Bank Mortgage

MORTGAGE LOAN SHIPPER

Career Focus

Energetic Driven Manager with 20 years of extensive background in customer service, with an expertise in problem solving skills. Demonstrative ability to direct as well as take direction. Strong ability to work within a team and multi-task under strict deadlines.

Summary of Skills

Client relations
Creative problem solving
Customer service and satisfaction
Strong organizational skills
AIM
ELC

Sales and marketing
Resware
TSS
Quickbooks
Microsoft Office
SoftPro

Accomplishments

I hold the following licenses: Property and Casualty, Title, and Notary Public

Professional Experience

First Bank MortgageJanuary 2017 to CurrentMortgage Loan Shipper
Chesterfield, Missouri

Audited and upload title polices and deeds of trust for Missouri, California, Virginia, Colorado, Texas and Florida in ELC.

Processed and audited returning closing packages to make they are all in compliant and following First Bank's guidelines.

Worked in excel to make sure all loans in pipeline where closed and to verify return of packages.

Notified title and or escrow companies for corrections.

Sent loans up for pools in secondary market.

Processed investor loans.

Continental Title CompanyMay 2014 to November 2016Escrow Manager
Farmington, MO

Managed office, responsible for all aspects of the day to day functions

Guided buyers and sellers through the process of title

Developed close relationships with area realtors and promoted builders to boost referral network

Coordinated appointments with agents, lenders and clients

Closing and disbursing 30 loans per month

Working in conjunction with underwriters and operation manager to balance escrow account

Processing files for closing during busy times

Preparing documents for recording

Responsible for marketing and bringing in new business

Integrity Land Title CoJuly 2012 to May 2014Escrow Closing Manager
Farmington,, MO

Closing approximately 40 deals per month
Ensuring that all lender documents and packages are accurate and correct
Coordinate loan closings between client, lender and real estate agents
Maintain agent, broker, and lender relationships
Disbursement of all checks, making certain that checks disbursed did not exceed deposits

Lenders Guarantee Title CoMay 2009 to July 2012Escrow Closing Office Manager
Farmington, MO

Managed office, responsible for all aspects of the day to day functions
Guided buyers and sellers through the process of title
Developed close relationships with area realtor's and promoted builders to boost referral network
Coordinated appointments with agents, lenders and clients
Closing and disbursing approximately 60 loans per month
Working in conjunction with underwriters and Operations manager to balance escrow account
Processing files for closing during busy times
Preparing documents for recording and make certain all documents were complete and accurate
Handling all customer complaints while maintaining the highest level of customer service

Advance Title CoJuly 2007 to May 2009Escrow Closer
Farmington, MO

Completed loan closing documents for lender, while following guidelines of the State of MO
A liaison between lender, agent and client
Closing approximately 40 loans per month
Checking lender packages for accuracy, and all requirements have been met prior to disbursement
Disbursing funds after closing

Hefner FurnitureSeptember 2002 to June 2007Store Manager
Park Hills, MO

Delivered excellent customer service by greeting and assisting each customer
Addressed customer inquiries and resolved complaints
Directed and supervised employees
Engaged in sales, inventory-taking and reconciling cash receipts
Determined staff promotions and demotions, and terminated employees when necessary
Completed weekly schedules according to payroll policies
Trained staff to deliver outstanding customer service
Addressed and corrected sales staff communication issues in a tactful and effective manner
Contributed to merchandizing ideas at team sales meetings

Imperial HomesSeptember 1997 to September 2002Finance and Insurance Manager
Bonne Terre, MO

Processed loan applications
Reviewed credit reports and determine credit worthiness
Closed approximately 45 loans per month
Determined coverages for manufactured home policies
Sold 98% of all homeowner policies

Education

Mineral Area CollegeBusinessPark Hills, MO, USA

Coursework in Marketing, Communication and Computer
4.0 GPA

St. Louis Community CollegeInsuranceSt. Louis, Missouri, USA

Attended the following classes: Ins 21, 22, 23

Three Rivers Community College1984Associate of Applied Science: Business ManagementPoplar Bluff, MO, USA

3.5 GPA

Resume Overview

Companies Worked For:

First Bank Mortgage
Continental Title Company
Integrity Land Title Co
Lenders Guarantee Title Co
Advance Title Co
Hefner Furniture
Imperial Homes

School Attended

Mineral Area College
St. Louis Community College
Three Rivers Community College

Job Titles Held:

Mortgage Loan Shipper
Escrow Manager
Escrow Closing Manager
Escrow Closing Office Manager
Escrow Closer
Store Manager
Finance and Insurance Manager

Degrees

Business
Insurance
Associate of Applied Science : Business Management

Mortgage Loan Shipper Resume Example

Resume Score: 70%

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