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Mortgage Loan Shipper Resume Example

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MORTGAGE LOAN SHIPPER
Career Focus

Energetic Driven Manager with 20 years of extensive background in customer service, with an expertise in problem solving skills. Demonstrative ability to direct as well as take direction. Strong ability to work within a team and multi-task under strict deadlines.

Summary of Skills
  • Client relations
  • Creative problem solving
  • Customer service and satisfaction
  • Strong organizational skills
  • AIM
  • ELC
  • Sales and marketing
  • Resware
  • TSS
  • Quickbooks
  • Microsoft Office
  • SoftPro
Accomplishments
  • I hold the following licenses: Property and Casualty, Title, and Notary Public
Professional Experience
First Bank Mortgage January 2017 to Current Mortgage Loan Shipper
Chesterfield, Missouri
  • Audited and upload title polices and deeds of trust for Missouri, California, Virginia, Colorado, Texas and Florida in ELC.
  • Processed and audited returning closing packages to make they are all in compliant and following First Bank's guidelines.
  • Worked in excel to make sure all loans in pipeline where closed and to verify return of packages.
  • Notified title and or escrow companies for corrections.
  • Sent loans up for pools in secondary market.
  • Processed investor loans.
Continental Title Company May 2014 to November 2016 Escrow Manager
Farmington, MO
  • Managed office, responsible for all aspects of the day to day functions
  • Guided buyers and sellers through the process of title
  • Developed close relationships with area realtors and promoted builders to boost referral network
  • Coordinated appointments with agents, lenders and clients
  • Closing and disbursing 30 loans per month
  • Working in conjunction with underwriters and operation manager to balance escrow account
  • Processing files for closing during busy times
  • Preparing documents for recording
  • Responsible for marketing and bringing in new business

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Integrity Land Title Co July 2012 to May 2014 Escrow Closing Manager
Farmington,, MO
  • Closing approximately 40 deals per month
  • Ensuring that all lender documents and packages are accurate and correct
  • Coordinate loan closings between client, lender and real estate agents
  • Maintain agent, broker, and lender relationships
  • Disbursement of all checks, making certain that checks disbursed did not exceed deposits
Lenders Guarantee Title Co May 2009 to July 2012 Escrow Closing Office Manager
Farmington, MO
  • Managed office, responsible for all aspects of the day to day functions
  • Guided buyers and sellers through the process of title
  • Developed close relationships with area realtor's and promoted builders to boost referral network
  • Coordinated appointments with agents, lenders and clients
  • Closing and disbursing approximately 60 loans per month
  • Working in conjunction with underwriters and Operations manager to balance escrow account
  • Processing files for closing during busy times
  • Preparing documents for recording and make certain all documents were complete and accurate
  • Handling all customer complaints while maintaining the highest level of customer service
Advance Title Co July 2007 to May 2009 Escrow Closer
Farmington, MO
  • Completed loan closing documents for lender, while following guidelines of the State of MO
  • A liaison between lender, agent and client
  • Closing approximately 40 loans per month
  • Checking lender packages for accuracy, and all requirements have been met prior to disbursement
  • Disbursing funds after closing
Hefner Furniture September 2002 to June 2007 Store Manager
Park Hills, MO
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Directed and supervised employees
  • Engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
  • Trained staff to deliver outstanding customer service
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Contributed to merchandizing ideas at team sales meetings
Imperial Homes September 1997 to September 2002 Finance and Insurance Manager
Bonne Terre, MO
  • Processed loan applications
  • Reviewed credit reports and determine credit worthiness
  • Closed approximately 45 loans per month
  • Determined coverages for manufactured home policies
  • Sold 98% of all homeowner policies
Education
Mineral Area College Business Park Hills, MO, USA
  • Coursework in Marketing, Communication and Computer
  • 4.0 GPA 
St. Louis Community College Insurance St. Louis, Missouri, USA
  • Attended the following classes: Ins 21, 22, 23
Three Rivers Community College 1984 Associate of Applied Science: Business Management Poplar Bluff, MO, USA
  • 3.5 GPA
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Resume Overview

Companies Worked For:

  • First Bank Mortgage
  • Continental Title Company
  • Integrity Land Title Co
  • Lenders Guarantee Title Co
  • Advance Title Co
  • Hefner Furniture
  • Imperial Homes

School Attended

  • Mineral Area College
  • St. Louis Community College
  • Three Rivers Community College

Job Titles Held:

  • Mortgage Loan Shipper
  • Escrow Manager
  • Escrow Closing Manager
  • Escrow Closing Office Manager
  • Escrow Closer
  • Store Manager
  • Finance and Insurance Manager

Degrees

  • Business
    Insurance
    Associate of Applied Science : Business Management

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