Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Enthusiastic Loan Officer provides excellent customer service throughout loan origination process. Well-versed in all types of loans and application processes. Consistently exceeds sales expectations.

Amiable Loan Officer with experience developing constructive and cooperative working relationships with others. Expert at evaluating, authorizing and approving loan applications for individuals and businesses. Solid team player when diligently following through on team expectations.

Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Dependable Loan Officer possessing in-depth knowledge of direct and indirect lending products, finance concepts and job-related software such as [Software]. Offering [Number] years of experience evaluating, recommending and authorizing approval of [Type] loans. Trustworthy professional with expertise in managing complete loan processes, including prospecting, closing and maintaining client relationships.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Skill] and [Skill].

Service-oriented [Job Title] focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Results-focused General Manager offering [Number] years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

  • Customer service-focused
  • Collections proficiency
  • Debt and credit management
  • Bottomline Loan Master servicing
  • Certified Mortgage Loan Originator
  • Client account management
  • Sales development
  • Relationship selling
  • Market research and analysis
  • Negotiations
  • Key account generation
  • Sales team development
  • Performance improvements
  • Supervision and training
  • Policy/program development
  • Cross-functional team management
  • Sales planning and implementation
  • Customer experiences
  • Financial document control
  • Data review
  • Customer relationship management
  • Cost analysis and savings
  • Staff training and development
  • Team oversight
  • Schedule management
  • Vendor relationships
  • Team training and development
  • Leadership and team building
  • Profit and loss accountability
  • Customer retention
  • Employee development
  • Team building and motivation
  • Project management
  • Sales expertise
  • Skilled negotiator
  • Advertising and marketing
  • Client relations
  • Communication skills
  • Recruiting and hiring
03/2020 to Current
Mortgage Loan Originator Alaskausa Mortgage Company Homer, AK,
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Approved loans that met specifications.
  • Submitted applications to credit analysts.
  • Complied applications and paperwork and double-checked for accuracy.
  • Monitored loan serving agreements and loan covenants to ensure compliance.
  • Originated loans and assisted senior-level credit officers with complex loan applications.
  • Consistently produced one of lowest delinquency ratios while maintaining high property sales recovery percentage.
  • Developed and maintained relationships with local real estate agents.
  • Negotiated payments for customers with delinquent loans.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Performed daily maintenance of loan applicant database.
  • Provided expert financial advice on mortgage and both educational and personal loans.
05/2019 to 03/2020
General Manager Hotel Keen Palo Alto, CA,
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Implemented effective customer service surveys to encourage feedback.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Tracked [Timeframe] sales to generate reports for business development planning.
  • Designed sales and service strategies to improve revenue and retention.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Hired, coached and mentored team of [Number] sales representatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
05/2016 to 05/2019
Clerk Colony Brands, Inc Peosta, IA,
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Observed all deadlines, enabling timely completion of tasks.
  • Organized computer-based information to minimize errors.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Transcribed documents using transcription equipment with high levels of initial accuracy.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Contacted customers about changes or updates in [Type] accounts, efficiently communicating potential problems.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
Education and Training
Expected in 05/2005
Bachelor of Arts: Business Administration And Management

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  • Mortgage Loan Originator
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  • Bachelor of Arts

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