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Mortgage Loan Originator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
A detail oriented, performance driven, sales/marketing professional looking to pursue a career in to the mortgage banking industry. Seeking full time employment in mortgage loan origination; with opportunity for advancement. Preferably in house sales. Possess exceptional oral and written communication skills. Performance driven sales professional, whom is driven to exceed target goals, and reach top producing personal goals in the field. Ambitious out side the box problem solver with strong critical thinking skills and demonstrated track record for creative solutions. Possess a strong knowledge and understanding mortgage lending laws and regulations. Along with the code of ethics guidelines. Recently completed the twenty hour pre-licensing course work as per federal law. As well as three hours as required by New York state law. Proficient multi-tasker with strong ability to manage, keep track of, and complete several projects simultaneously. Demonstrable ability to build to foster client relationships and drive continued sales and repeat business. Sales oriented communicator with natural charisma and a flair for sales and leadership. Very well organized and efficient with extensive experience with filing and clerical duties Technically savvy individual with experience in a wide range of electronic and mechanical devices. Specialized in computers and all related software. Highly sales and goal driven as well as follow through minded Team player with a highly coachable personality.
Skills
  • Strong banking ethics
  • Complex problem solving
  • Self-sufficient
  • Cheerful demeanor
  • People-oriented
  • Team player
  •  Top-rated sales performance
  • Negotiation skills
  • Effective negotiator
  • Superior verbal and written communication skills
  • Exceptional attention to detail
  • Natural leader
  • Excellent interpersonal skills
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Strong problem solving aptitude
  • Persuasive speaker
  • Extensive vocabulary
  • Dedicated team player
  • Works well under pressure
  • Independent worker
  • Articulate and well-spoken
  • Professional and mature
  • Customer targeting
  • Talented negotiator
  • Conflict resolution techniques
  • Exceptional time management
  • Detail-oriented
  • Strong leader
  • Extremely organized
  • Excellent work ethic
  • Self-motivated
  • Persuasive negotiator
  • Strong interpersonal skills
  • Adept multi-tasker
  •  Sales/ Results-oriented
  • Positive outlook
  • Excellent communication skills
  • Superior organizational skills
  • Excellent work ethic
  • Self-motivated
  • Powerful negotiator
  • Extremely organized
  •  Performance and
  • Advanced problem solving skills
  • Exceptional time management
  • Strong written and verbal communication skills
  • Personable and friendly
  • Analytical
  • Consistently meets sales goals
  • Skilled problem solver
  • Personable
  • Motivated team player
  • Natural leader
  • Advanced critical thinking
Work History
08/2014 to Current Mortgage Loan Originator Alaskausa Mortgage Company | Mesa, AZ,
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained current loan and pricing information on the online banking website.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Developed and maintained relationships with local real estate agents, appraisers and real estate/closing attorneys
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Developed prospects for new loans by conducting office cold calls weekly.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Complied with regulatory requirements
  • Created strategies to develop and expand existing customer sales, with aggressive production  goals  to increase in annual sales.
  • Maintained strict confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
  • Developed and maintained relationships with local real estate agents.
2010 to 2013 Field sales and marketing technician Cincinnati Bell | Trotwood, OH, US
  • Product marketing and representation, direct client acquisition, extensive data collection and reporting, business to business sales and broad product knowledge, surrogate field representation for the company.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Recommended new products and services to customers, resulting in a 30% in add-on business.
  • Answered customer questions about product availability and shipment times.
  • Accurately logged all daily shipping and receiving orders.
2010 to 2013 Field Sales Representative Laz Parking | Westminster, CO,
  • Business to business sales, extensive product knowledge and business to business surrogate field representation.
  • Handled multiple client companies and brought in numerous new accounts
  • Developed and implemented creative, cost effective programs which increased client retention rates by 30% compared to the prior year.
  • Developed and implemented creative, cost effective programs which increased client retention rates compared to the prior year.
  • Effectively coordinated  with a seasoned team of partner managers and account coordinators.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Developed competitive comparison tables of  pricing, fees, ratings, category and product performance to use for account sales calls.
  • Increased sales volume by adding many accounts in the Eastern Suffolk County territory.
  • Contacted  new and existing customers] to discuss new products and services.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Negotiated prices, terms of sale and service agreements.
  • Created sales contacts with on- and off-premise accounts.
  • Organized joint sales calls with current customers and outside vendors.
  • Exceeded team sales goals consistently, generating increased revenue.
  • Trained peers and management team on internal system supports and implementation plans.
  • Maintained a central database of key contacts, risk ratings, financial impact and key issues.
  • Consistently exceeded monthly sales quotas by more than 30% by pursuing leads and expanding the prospect list.
  • In the top 5% of sales representatives
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Analyzed and reported  customer activity, business trends, and areas of concern.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Obtained and evaluated credit information about prospective customers.
2010 to 2012 Book Keeper King Kullen | City, STATE,
  • Customer service representation, problem resolution, and book keeping.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Identified potential shoplifters and alerted management.
  • Welcomed customers into the store and helped them with complaints and concerns.
  • Educated customers about the brands to incite excitement about the company’s mission and values.
  • Followed up customers each week to verify that they were satisfied with service
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Communicated clear expectations and goals to each team member.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Actively pursued personal learning and development opportunities.
  • Supervised and directed all merchandise and shipment processing.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Preserved a perfect attendance record 
  • Processed accounts payable for [number] employees.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Introduced new and efficient accounting, financial and operational systems.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Established a QuickBooks accounting system to reflect accurate financial records.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Reconciled company bank, credit card and line of credit accounts.
  • Communicated with customers to identify and resolve outstanding payments.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
2009 to 2013 Sole proprietor and founder SimpleFix | City, STATE,
  • Owned and operated small business, with extensive localized and online targeted marketing and advertising dealing in consumer services and products.
  • Developed and maintained a loyal customer base and extensive network of business contacts in the area.
  • Resolved virus and malware issues with a 100% success rate.
  • Resolved  technical support inquiries.
  • Set up equipment for various business employees, including installing cables and hardware.
  • Installed software and operating systems on multiple company computers.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Built and repaired all makes and models
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Traveled  to meet customers on location to handle hardware and software issues.
  • Set up and maintained company web servers using all types of software
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Repaired and replaced hardware 
  • Installed multiple systems software
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Built, tested and deployed scalable, highly available and modular software products.
  • Streamlined deployment process by developing continuous integration tools.
  • Strengthened developmental methodologies by introducing a code quality document.
  • Wrote and implemented scripts to enhance user experience and integrated scripts with the CMS.
  • Designed and developed transactional and analytical data structures.
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Designed various individualized and custom application components.
  • Wrote on multiple platform designs using multiple custom  designed programs.
  • Performed regression and system-level testing to verify software quality and function before it was released.
  • Designed and developed  computer software web applications.
  • Created, delivered and maintained scalable system architecture to support a high-availability internet site with various internal applications.
  • Collaborated with product management to design, build and test systems.
  • Maintained existing applications and designed and delivered new applications.
  • Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
  •  Developed and worked on the design, and development of various program-based software solutions.
  • Wrote visualization apps using multiple programming codes  to automate virtual machine orchestration.
  • Engineered  various configuration servers in multiple software and programming languages to reconfigure all different product  types based on the desired usage for client's purposes
  • Stress-tested server code to validate code changes.
  • Assessed costs and risks associated with developing new features and products.
  • Reviewed and approved all engineering, product and project scope documents prior to delivery.
  • Integrated live, virtual and constructive programs into a cohesive product.
  • Developed object-oriented software, including many product names.
  • Implemented process management systems 
  • Designed and implemented multiple applications for network traffic monitoring system.
  • Monitored and updated back-end data by inter-communicating between various program languages
  • Implemented Search Engine Optimizations to improve search results and business flow.
  • Built databases and table structures following n-tier architecture methodology for web applications.
  • Evaluated potential software products based on new and existing system development and migration requirements.
  • Implemented many servers for version control.
Education
Expected in Current Associate of Arts | Liberal Arts Suffolk County Community College, Eastern Suffolk Campus -Riverhead, NY GPA:
10/24/14- Completed  20 hour per-licensing NYS and Federal MLO training course through NMLS and Prometric (NMLS ID#1240963)

Certified completion of 2008 HOEPA Regulations and SAFE Act certification
Skills
advertising, book keeping, client, Customer service, data collection, marketing, Product marketing, Microsoft office, Windows, network, problem resolution, reporting, research, sales
Additional Information
  • COMMUNITY VOLUNTEER EXPERIENCE: 2009-2012 - Greenport Lutheran church technical outreach program for the elderly and disadvantaged youths.

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Resume Strength

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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Suffolk County Community College
Job Titles Held:
  • Mortgage Loan Originator
  • Field sales and marketing technician
  • Field Sales Representative
  • Book Keeper
  • Sole proprietor and founder
Degrees
  • Associate of Arts

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