Dynamic and reliable banking professional with 12 years of retail banking in lending, management, customer service and consulting experience.
Implemented several strategies that successfully increased sales and improved loan applications and funding volumes.
Ranked among the top 4% personal bankers at Bank of America in San Francisco Bay Area.
Promoted to Senior Personal Banker after 6 months of employment.
Bank of AmericaSeattle, WAMortgage Loan Officer
Developed and maintained a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities
Networking real estate professionals, builders, professional and personal contacts, as well as other valuable referral sources.
Working with the banking center team as well as my own contacts to take purchases, refinances, and home equity line of credit applications.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
US BankSeattle, WACustomer Service Manager
Managed the branch and supervision of non-exempt branch staff. This includes interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions.
Ensured branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees; communicates performance goals and results; recognizes performance; provides coaching and training.
Coordinated operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits.
Ensured assigned branch location complies with or satisfies legal and regulatory requirements established.
Secretary of StateSan Diego, CAPublic NotaryPerforming oaths/affirmations and acknowledgments for residential loans.
Citi BankSan Francisco, CAPersonal Banker
Created and managed a sales plan delineating optimal methods for achieving sales goals through interaction with clients, prospects, internal partners, and other external contacts and through engaging in events and other marketing activities.
Made outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the branch.
Partnered with Small Business, Home Lending, Financial Advisors, Citigold) to obtain and provide appropriately qualified referrals; meet periodically with segment partners to review goals, discuss strategies, and solicit feedback and coaching.
Took ownership of the client experience including on-boarding and resolve service issues as appropriate through follow-up from self and other Citi resources following client transactions.
Provided Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
Bank of AmericaSan Francisco, CAPersonal Banker - Senior Personal Banker
Offered and sold financial products and (i.e.Credit Cards, CDs, Loans, Refinance, Mortgage) to both consumer service and small business customers.
Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs.
Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs.
Provided excellent customer experience.
Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.
Bank of AmericaSan Francisco, CASales Service Specialist
Provided sales and service support to customers as well as handling service requests and problem resolution.
Created an excellent customer experience and established, retained, and deepened relationships with banking center customers to achieve banking center performance goals.
Managed risk in every business, product, and service transaction leveraging the Risk Framework
Performed excellent cash handling duties.
University of Finance and EconomicsUlaanbaatar, MongoliaBusiness Administration and EconomistBusiness Administration and Economist Completed Finance & Banking Regulation, Micro & Macro Economy, Management
San Joaquin Delta CollegeStockton, CACertificate Program: BankingCompleted Business English, Business Math,
Introduction to Basic Banking, Small Business and Mac-Appleworks classes.
Fluent in English, Native in Mongolian, Conversational ability in Russian languages