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Mortgage Loan Officer Resume Example

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MORTGAGE LOAN OFFICER
Professional Summary

Skilled Sales Professional with over 3 years of Restaurant experience and over a year of Mortgage Sales experience. Outgoing and relentless seller with excellent conversation and service abilities. Serving for fine-dining, family-style, and luxury dining.

Work Experience
September 2014
to
August 2015
NewLeaf LendingCalabasas, CAMortgage Loan Officer
  • Computed, recorded, and proofread data, records and reports.
  • Generated over $1 million per Month in Sales resulting from large-scale direct telemarketing campaign.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
May 2014
to
September 2014
Search-Wire LLCWestlake Village, CAAccount Executive
  • Contact new and existing Real Estate customers to discuss their needs, and to explain how the leads we were selling could meet those needs.
  • Resolve customer complaints regarding sales and service.
  • Prospected new clients using cold-calling tactics: 150 to 200 calls a day.
  • Determine price schedules and discount rates.
  • Maintain assigned account bases while developing new accounts.
  • Provide clients with estimates of the costs of lead generation products or services.
  • Locate and contact potential clients to offer lead generation services.
  • Collaborate with Real Estate Agents and Mortgage Lenders to exchange information.
August 2013
to
May 2014
Cinepolis Luxury CinemasWestlake Village, CAServer
  • Acheived highest sales among a group of twenty servers where average sales was $800 a night, and my sales were exceeding $1,500 a night.
  • Settle seating disputes or help solve other customer concerns.
  • Exceeded $150,000 in sales.
  • Manage informational kiosks or displays of event signs or posters.
  • Open and close facilities according to rules and schedules.
  • Establish standards for personnel performance and customer service.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
August 2012
to
August 2013
Suzette's CreperieWheaton, ILServer/ Manager
  • Prepare and process requisitions and purchase orders for supplies and equipment.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Lead over five events where complete control of the patrons satisfaction was in my hands; each time the patrons left ecstatic about how phenomenal the service and experience was.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Provide guests with information about local areas, including giving directions.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
May 2012
to
August 2013
Romano's Macaroni GrillWheaton, ILServer
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Describe and recommend wines to customers.
  • Escort customers to their tables.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Created a strong work environment where customer service comes first.
Education
Sep 2015
California State University of Channel IslandsCamarillo, CABachelor's: Business AdministrationGPA: GPA: 2
  • GPA: 2 Also while working full time)
  • Currently taking Management of Information Systems class which covers everything from building websites tomanaging SEO systems.
  • Completed a class exploring computer applications, including web applications, word processing, spreadsheets, databases and programming.
2017
University of Northwestern Saint Paul, MNBachelor of Science: Psychology
  • Coursework in Selling Skills and Techniques and Consultative Selling

  • Member of Eagles Football Team
2012
Oaks Christian High SchoolWestlake Village, CASelect OneGPA: GPA: 88 3 AP Classes, 3 Honors classes) Student Athlete Award

Varsity Football Team Captain GPA: 88 3 AP Classes, 3 Honors classes) Student Athlete Award Wylde Life Non-Profit Kids Program School Organizer FCA Sports Ministry President

Moorpark CollegeMoorpark, CASelect OneGPA: GPA: 2

GPA: 3.5 while working full time

Additional Information
  • LICENSES NMLS ID #1233970 California DBO license
Skills

Cold-calling, computer applications, cooking, Resolve customer complaints, clients, customer service, databases, delivery, FCA, Information Systems, Mac, managing, exchange, Microsoft Office, Windows 8, motivational speaking, Organizer, personnel, posters, Profit, programming, public speaking, quality, Real Estate, selling, sales, servers, spreadsheets, tables, answering phones, time-management, transportation, web applications, websites, word processing

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Resume Overview

Companies Worked For:

  • NewLeaf Lending
  • Search-Wire LLC
  • Cinepolis Luxury Cinemas
  • Suzette's Creperie
  • Romano's Macaroni Grill

School Attended

  • California State University of Channel Islands
  • University of Northwestern
  • Oaks Christian High School
  • Moorpark College

Job Titles Held:

  • Mortgage Loan Officer
  • Account Executive
  • Server
  • Server/ Manager

Degrees

  • Bachelor's : Business Administration
    Bachelor of Science : Psychology
    Select One
    Select One

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