Mortgage Loan Officer Resume Example
Skilled Sales Professional with over 3 years of Restaurant experience and over a year of Mortgage Sales experience. Outgoing and relentless seller with excellent conversation and service abilities. Serving for fine-dining, family-style, and luxury dining.
- Computed, recorded, and proofread data, records and reports.
- Generated over $1 million per Month in Sales resulting from large-scale direct telemarketing campaign.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Contact new and existing Real Estate customers to discuss their needs, and to explain how the leads we were selling could meet those needs.
- Resolve customer complaints regarding sales and service.
- Prospected new clients using cold-calling tactics: 150 to 200 calls a day.
- Determine price schedules and discount rates.
- Maintain assigned account bases while developing new accounts.
- Provide clients with estimates of the costs of lead generation products or services.
- Locate and contact potential clients to offer lead generation services.
- Collaborate with Real Estate Agents and Mortgage Lenders to exchange information.
- Acheived highest sales among a group of twenty servers where average sales was $800 a night, and my sales were exceeding $1,500 a night.
- Settle seating disputes or help solve other customer concerns.
- Exceeded $150,000 in sales.
- Manage informational kiosks or displays of event signs or posters.
- Open and close facilities according to rules and schedules.
- Establish standards for personnel performance and customer service.
- Greet guests, escort them to their seats, and present them with menus and wine lists.
- Prepare and process requisitions and purchase orders for supplies and equipment.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Lead over five events where complete control of the patrons satisfaction was in my hands; each time the patrons left ecstatic about how phenomenal the service and experience was.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Provide guests with information about local areas, including giving directions.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Describe and recommend wines to customers.
- Escort customers to their tables.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Created a strong work environment where customer service comes first.
- GPA: 2 Also while working full time)
- Currently taking Management of Information Systems class which covers everything from building websites to managing SEO systems.
- Completed a class exploring computer applications, including web applications, word processing, spreadsheets, databases and programming.
- Coursework in Selling Skills and Techniques and Consultative Selling
- Member of Eagles Football Team
Varsity Football Team Captain GPA: 88 3 AP Classes, 3 Honors classes) Student Athlete Award Wylde Life Non-Profit Kids Program School Organizer FCA Sports Ministry President
GPA: 3.5 while working full time
- LICENSES NMLS ID #1233970 California DBO license
Cold-calling, computer applications, cooking, Resolve customer complaints, clients, customer service, databases, delivery, FCA, Information Systems, Mac, managing, exchange, Microsoft Office, Windows 8, motivational speaking, Organizer, personnel, posters, Profit, programming, public speaking, quality, Real Estate, selling, sales, servers, spreadsheets, tables, answering phones, time-management, transportation, web applications, websites, word processing
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Resume Overview
School Attended
- California State University of Channel Islands
- University of Northwestern
- Oaks Christian High School
- Moorpark College
Job Titles Held:
- Mortgage Loan Officer
- Account Executive
- Server
- Server/ Manager
Degrees
- Bachelor's : Business Administration
Bachelor of Science : Psychology
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