mortgage loan coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Ambitious, innovative, and highly motivated individual with years of leadership and customer service experience. Enthusiastic Loan Coordinator eager to take on the challenge of joining a Mortgage Servicing team of professionals and make a difference in the lives of future home owners. Contribute to team success through managing pipelines with attention to detail, excellent organizational and communication skills. Clear understanding of deadlines, customer satisfaction, and prioritizing to ensure loans are closed in a timely manner. All with a passion to learn, grow, and excel in Mortgage Servicing.

  • Knowledgeable in Encompass and AIQ systems
  • Well organized in fast paced environment
  • Customer service advocate
  • Flexible & Adaptable
  • Loan Processing
  • Detail oriented; Problem Resolution; Growth Minded
  • MS Office, Outlook, Teams, Excel, and Powerpoint proficiency
  • FHA, VA, and Conventional Loan knowledge
  • Pipeline management
  • Broker and Account Executive communication
  • Excellent written and verbal communication
Work History
Mortgage Loan Coordinator, 09/2021 - Current
Bank Of America Corporation Wilmington, NC,
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
Mortgage Loan Coordinator, 03/2021 - 06/2021
Bank Of America Corporation Winter Park, FL,
  • Acted as liaison between Origination staff, Underwriters, and Brokers to collect documents, maintain records, and accurately process loans.
  • Manage and resolve any potential issues with all files from inception to closing, constantly communicating with Brokers to ensure necessary steps are put in place.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for Brokers.
  • Prepared documents for underwriting by verifying client income, credit reports, and Title documents.
  • Knowledge of FHA, VA, and Conventional loans.
  • Proficient in Encompass and AIQ systems.
  • Pipeline management of 50+ loans from initial approval to closing, prioritizing closing and rate lock dates.
Shop Manager, 07/2018 - 12/2020
Outdoor Voices Philadelphia, PA,
  • Exceed company sales expectations through 78% Fast Track and 75% Net Aligner Conversion YTD, above company average of 76% and 73%, respectively.
  • Google Review score 4.9 out of 5.
  • Net Promoter Score 65 versus company 63, which measures likelihood customers will recommend company to others.
  • Well organized and meticulous with daily operational tasks in fast-paced environment. Manage employee flow throughout day to include morning meetings, conference calls, and company video review all in effort to improve customer experience.
  • Plan for and lead all aspects of sales and operations, including hiring top talent, scheduling, coaching to company expectation, evaluating data, all to ensure team exceeds customer’s expectations.
  • Establish and optimize schedules to keep coverage and service in line with forecasted demands.
  • Field customer complaints and provide solutions when services fall below customer expectations.
Store Manager, 12/2016 - 07/2018
Sprouts Farmers Market Pennsylvania, PA,
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Maximized store sales and profitability by achieving company goals, leading to 42% profit in 2017, #1 in company.
  • Determined and maintained optimal staffing levels, recruited, hired, educated and motivated team of brand advocates to deliver sales results 5% above company expectation in 2017.
  • Held marketing events throughout year to grow and develop community relationships by creating brand awareness and drive traffic.
  • Coached and developed team members for upward mobility and succession planning, Co-Manager replaced position.
  • Created work schedules according to sales volume and number of employees.
Store Manager, 01/1996 - 12/2016
Sprouts Farmers Market Saint Lucie, FL,
  • Achieved sales goals by exceeding customer’s experience and driving key business initiatives, recognized with Best of Bauer Awards in 2000, +5% to Last Year and 2002, +29% to Last Year.
  • Interview potential store managers, manage multiple site locations, and mentor new store managers for success in role.
  • Interview, hire, Identify, develop, and promote several key team members for upward mobility.
  • Plan, organize, and execute quarterly marketing events to drive in-store traffic through community outreach.
  • Manage company standards for inventory control, shrinkage and payroll including all store operational controls, consistently achieving goal.
  • Lead district of 10+ stores in District Manager’s absence by running weekly conference calls, providing daily business recaps to stores, and managing new company initiatives.
Bachelor of Science: , Expected in
New Mexico State University - Las Cruces, NM
Status -
Associate of Business Administration: , Expected in
New Mexico State University - Las Cruces, NM
Status -

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Resume Overview

School Attended

  • New Mexico State University
  • New Mexico State University

Job Titles Held:

  • Mortgage Loan Coordinator
  • Mortgage Loan Coordinator
  • Shop Manager
  • Store Manager
  • Store Manager


  • Bachelor of Science
  • Associate of Business Administration

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