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Mortgage Escrow Analyst Resume Example

Resume Score: 80%

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MORTGAGE ESCROW ANALYST
Professional Summary
Highly motivated Mortgage Escrow Analyst with an extensive mortgage servicing and escrow background seeking a mortgage processing position.
Skills
  • Mortgage Escrow
  • Mortgage Loan Servicing
  • Mortgage Collections
  • Microsoft Outlook, Word and Excel proficient Proficient in 10-key
  • Customer service
  • Exceptional workflow management
  • Extremely organized
  • Strong verbal communication
  • Self-motivated
Work History
Mortgage Escrow Analyst, 03/2013 to Current
First Bank – Wichita Falls, TX
  • Paid homeowners/flood insurance premiums weekly and end of year property taxes for loans that had escrow
  • Printed, reviewed and finalized end of year Escrow Analysis statements and disbursed escrow surplus checks
  • Created a new Private Mortgage Insurance spreadsheet to help track and update the loan to value percentage more efficiently on all loans with Private Mortgage Insurance
  • Force Placed customers on the Banks insurance policy if not able to verify coverage, paid the monthly invoice, and sent notices to customers who had a balance due         
  • Worked and tracked officer insurance exceptions daily to help the officer avoid being on a month end report
  • Checked all incoming loans with escrow and added escrow per the officers request
  • Processed incoming mortgage payments with escrow
Team Lead, 12/2012 to 03/2013
Real Time Resolutions – Dallas, TX
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Fostered an environment which encouraged continual process improvements.
Mortgage Training Specialist, 05/2012 to 12/2012
Real Time Resolutions – Dallas, TX
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Reviewed and edited all training materials for accuracy and policy compliance.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Planned weekly and monthly events, which included team building-based training initiatives.
Servicing Recovery Analyst, 07/2009 to 05/2012
Real Time Resolutions – Dallas, TX
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, while still following FDCPA guidelines.
  • Met or exceeded service and quality standards every review period.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Involved in the process of mortgage recovery and collections, as well as temporary hardship payment plans, regular and step modifications, and 3,6,or 9 month forbearance agreements.
  • Experienced in the process of Subordination's with the 1st Lien Holder.
  • Analyzed a borrower's financial situation, informed of ways to save and reduce discretionary spending, and created a repayment plan for a loan modification.
  • Managed a large portfolio of major investors such as, Litton, Chase, Bank of America, Roosevelt, and PSB Lending.
Education
Bachelor of Business Administration: Finance, August 2009
University of North Texas - Denton, TX
Accomplishments
  • Dean's List, Fall, 2004
  • Received 3rd Place out of 45 teams in the Integrated Business Case Competition Finals for the College of Business, Spring, 2009.
Professional Affiliations
  • The University of North Texas Business School Alumni        
  • Alumni of the International Fraternity of Delta Sigma Pi
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • First Bank
  • Real Time Resolutions

School Attended

  • University of North Texas

Job Titles Held:

  • Mortgage Escrow Analyst
  • Team Lead
  • Mortgage Training Specialist
  • Servicing Recovery Analyst

Degrees

  • Bachelor of Business Administration : Finance , August 2009

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