Mortgage Escrow Analyst Resume Example First Bank

MORTGAGE ESCROW ANALYST

Professional Summary

Highly motivated Mortgage Escrow Analyst with an extensive mortgage servicing and escrow background seeking a mortgage processing position.

Skills

Work History

Mortgage Escrow Analyst, 03/2013 to Current
First Bank – Wichita Falls, TX

Paid homeowners/flood insurance premiums weekly and end of year property taxes for loans that had escrow
Printed, reviewed and finalized end of year Escrow Analysis statements and disbursed escrow surplus checks
Created a new Private Mortgage Insurance spreadsheet to help track and update the loan to value percentage more efficiently on all loans with Private Mortgage Insurance
Force Placed customers on the Banks insurance policy if not able to verify coverage, paid the monthly invoice, and sent notices to customers who had a balance due
Worked and tracked officer insurance exceptions daily to help the officer avoid being on a month end report
Checked all incoming loans with escrow and added escrow per the officers request
Processed incoming mortgage payments with escrow

Team Lead, 12/2012 to 03/2013
Real Time Resolutions – Dallas, TX

Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating procedures and company services.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Provided accurate, specific and timely performance feedback for CSRs.
Fostered an environment which encouraged continual process improvements.

Mortgage Training Specialist, 05/2012 to 12/2012
Real Time Resolutions – Dallas, TX

Organized and edited training manuals, multimedia visual aids and other educational materials.
Trained new hires to perform cross-training exercises with experienced workers.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Reviewed and edited all training materials for accuracy and policy compliance.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Planned weekly and monthly events, which included team building-based training initiatives.

Servicing Recovery Analyst, 07/2009 to 05/2012
Real Time Resolutions – Dallas, TX

Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment, while still following FDCPA guidelines.
Met or exceeded service and quality standards every review period.
Documented all customer inquiries and comments thoroughly and quickly.
Involved in the process of mortgage recovery and collections, as well as temporary hardship payment plans, regular and step modifications, and 3,6,or 9 month forbearance agreements.
Experienced in the process of Subordination's with the 1st Lien Holder.
Analyzed a borrower's financial situation, informed of ways to save and reduce discretionary spending, and created a repayment plan for a loan modification.
Managed a large portfolio of major investors such as, Litton, Chase, Bank of America, Roosevelt, and PSB Lending.

Education

Bachelor of Business Administration: Finance, August 2009
University of North Texas - Denton, TX

Accomplishments

Received 3rd Place out of 45 teams in the Integrated Business Case Competition Finals for the College of Business, Spring, 2009.

Professional Affiliations

Resume Overview

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