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Mortgage Collections Specialist Resume Example

Resume Score: 65%

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MORTGAGE COLLECTIONS SPECIALIST
Summary

Association with an organization that will benefit from my initiative, capabilities, and contributions, ultimately qualifying for advancement and increased decision-making responsibilities. 

Accomplishments

High performance professional offering 4 years of diversified experience in Collections, Customer Service and Customer Relations Industry. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company/client expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Able to perform well independently as well as a team member. Strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity. Fluent in English/Spanish. 

Experience
Company NameJune 2008 to March 2011Mortgage Collections Specialist
City, State

Collected on accounts 30 days plus 

Contact customers to determine reason for over due and collection of payment 

Assist customers with payment arrangements in order to bring account up to date 

Analyze customers financials and encourage home retention 

Communicate all aspects of plan with customer and/or third parties 

Gather required documentation to assist with modification process 

Actively treat all customers with a high level of respect and professionalism 

Meet or exceed individual monthly goals 

Mentored and trained other collectors in meeting or exceeding their quota 

Company NameMarch 2007 to April 2008Top Score Collector Specialist
City, State

Mailed form letters to encourage payment of delinquent accounts 

Traced delinquent customer to new address by using locating software, Internet searches and questioning neighbors and relatives 

Recorded information about financial status of customer and status of collection efforts 

Strategized with customers by telephone to determine reason for over due payments and arranged for debt repayment schedules, based on customers' financial situations within client parameters 

Received payments and posted amount paid to customer account, using computer and paper records 

Successfully maintained and exceeded collection quota 

Education
Channelview High School2006High School DiplomaCity, State, United States
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Channelview High School

Job Titles Held:

  • Mortgage Collections Specialist
  • Top Score Collector Specialist

Degrees

  • High School Diploma

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