Association with an organization that will benefit from my initiative, capabilities, and contributions, ultimately qualifying for advancement and increased decision-making responsibilities.
High performance professional offering 4 years of diversified experience in Collections, Customer Service and Customer Relations Industry. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company/client expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Able to perform well independently as well as a team member. Strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity. Fluent in English/Spanish.
Collected on accounts 30 days plus
Contact customers to determine reason for over due and collection of payment
Assist customers with payment arrangements in order to bring account up to date
Analyze customers financials and encourage home retention
Communicate all aspects of plan with customer and/or third parties
Gather required documentation to assist with modification process
Actively treat all customers with a high level of respect and professionalism
Meet or exceed individual monthly goals
Mentored and trained other collectors in meeting or exceeding their quota
Mailed form letters to encourage payment of delinquent accounts
Traced delinquent customer to new address by using locating software, Internet searches and questioning neighbors and relatives
Recorded information about financial status of customer and status of collection efforts
Strategized with customers by telephone to determine reason for over due payments and arranged for debt repayment schedules, based on customers' financial situations within client parameters
Received payments and posted amount paid to customer account, using computer and paper records
Successfully maintained and exceeded collection quota
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