Previous Positions Held: Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist
Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented.
Companies Worked For:
Job Titles Held: