Professional Energetic and focused mortgage professional currently seeking an
Career opportunity in the mortgage industry with an intention on building long-
lasting relationship with clients and seeking various growth and
profitable avenues for the organization. 10 initial mortgage loan applications daily and
collaborating 10-15 loans schedule for closing. Highly skilled in data
analysis and government loan programs. Effective pipeline
management, great analytical skills, and a critical eye toward document
Professional Skills software-Microsoft Office, SharePoint, AUS, Desktop Underwriter,
Loan Prospector, CLUES-credit analysis, Ifulfill, EDGE and Status
Smart processing systems and AS400-storage solution.
Communication- customer service, training, quality control, troubleshooting, compliance and optimization.
Effectively prepared preliminary closing packages and collaborated loans consistently with accuracy to eliminate errors to achieve 90% timely and efficient closings.
Reviewed final documentation and mortgage-closing packages for conventional and government loans for approval.
Calculated escrows and aggregate adjustments.
Ensured loans did not surpass high cost guidelines and that all underwriting conditions are satisfied.
Closed monthly pipeline of 40-60 mortgage loans 48 hours prior to closing date with a 95% accurate submission rate and consistently recognize by team leaders as a top-performer.
07/2013 to 02/2016
Support Services Specialist/Loan CoordinatorAccenture Credit Services － Charlotte, NC
Examined daily assigned loans for accuracy, ensuring compliance with
company policies and lending program requirements increasing initial loans
set-up by 95% exceeding the standard goal of 85%.
Accountable for managing a pipeline of 50 loans to review and obtain initial
credit approval while keeping customers informed on the status of their loan
Setup MHA (Making Home Affordable) streamline refinance loans and full
documentation loans from initial submission to final approval according to
Ordered and analyzed appraisal reports,determine initial credit decisions,
pull credit reports, executed all federal require disclosures at 100%,
extended rate locks, and examine income and asset documentation.
08/2011 to 05/2012
Instructional Teacher AssistantThe Bridge of Northeast Florida-Schools for the Future － Jacksonville, FL
Successfully taught 90 eighth and ninth grade at risk students basic math, general science and volunteered for after school tutoring in reading.
Developed lesson plans and prepared Voyager math activities for 35 below
average students and maintained confidentiality of student records and
kept parents abreast of students' academic progress.
Increased student's participation in classroom lecturing through creative
role-playing and computer program technologies.
Complied with all state administrative regulations and Board of Education
policies and procedures.
08/2008 to 06/2011
Instructional Teacher AssistantBent Tree Court － Charlotte, NC
Provided age-appropriate instructional activities to fifth through eighth
grade students with various learning disabilities while maintaining a
positive learning environment by implementing behavioral management strategies and social relationship.
Joann Hailstock (704) 277-2576 Incorporated assistive technology in the classroom through use of visual strategies, text to-speech software, streaming videos, and Picture Communication Symbols (PCS) to enhance classroom participation.
Arranged classroom assistance and accommodations to promote learning according to the student's Individual Educational Plan.
Introduce students to positive role models with disabilities such as Temple
Grandin diagnose with autistic spectrum disorder (social deficits and
communication difficulties) to encourage self-confident.
Education and Training
Master: Business AdministrationKeller Graduate School of Management － Oakbrook, ILBusiness Administration
Bachelor of Science: Organizational ManagementNyack College － Nyack, New YorkOrganizational Management
Professional ProShools Loan Originator Examination, Charlotte, NC
Development Passed SAFE Act Mortgage Loan Originator ExamVolunteer Accenture Credit Services － Charlotte, NCCoach new support services specialist employees
*Assist the closing department in moving loans to funding
(prior to becoming a Closer)
*Voluntarily work overtime
Schools for the Future (Jacksonville, FL)
*Volunteered to oversee the daily operation of the school store during lunch hour
*Supervised three student workers to promote job skills and students' responsibilities
*Tutored 15 students who were below grade level in reading and math
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Companies Worked For:
Accenture Credit Services
The Bridge of Northeast Florida-Schools for the Future
Bent Tree Court
Keller Graduate School of Management
Volunteer Accenture Credit Services
Job Titles Held:
Mortgage Analyst Closer
Support Services Specialist/Loan Coordinator
Instructional Teacher Assistant
Master : Business Administration Bachelor of Science : Organizational Management Professional ProShools Loan Originator Examination, Charlotte, NC
Development Passed SAFE Act Mortgage Loan Originator Exam
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