Call Center experience, Insurance terminology, Bilingual, Public Speaking skills, Presentation experience, Training and evaluating others, Motivated, Organized, Customer service skills, Punctual, Responsible, Logistics, Navigation skills, Phone Banking, Great Communication, Community Leader, Basic Office/ Data Coordinating skills, Painting experience
-Working with General Dynamics I went through several trainings that certified me as a Dual Trained Customer Service Representative in both the Health Insurance Marketplace and Medicare. I have experience in taking Inbound Calls and enrolling new consumers into affordable health coverage and also help beneficiaries with their Medicare benefits inquiries or medical claim issues. I am highly qualified and experienced in both government contracts.
- As a community Leader organizer with Non- profit organization L.U.C.H.A (Living United for a Change in Arizona) I gained experience in recruiting, training, organizing, motivating and evaluating other volunteers in our advocacy work. My experience allows me to take lead of any project and feel comfortable leading others.
Wrestling Team captain- 2009 and 2010
Student of the month - health class 2008
Community organizer team captain award- 2011 and 2012
Sargent Shiver's Youth warriors against poverty award- 2012
USA Wrestling- Phoenix Arizona 2012 – end of 2013
CMS Peer Mentor Award – February 2014 - March 2014
Customer Service kudos awards – Oct 2014 and Jan 2015
1. As a monitor I supervised the safety of the students during their lunch times and breaks
2. As a teacher's assistant I would assist the teachers with tasks that would allow the students learning to be better. My tasks would range from Printing, copying, monitoring, and working in small groups with students
I would paint classrooms and school building using different tools from brushes to spray painting machines.
1 .Medicare: As a CSR I would assist and provide a peace of mind for beneficiaries calling with inquiries about benefits coverage or claim issue. I successfully completed certification and have successfully been able to answer question following scripts verbatim. I would help beneficiaries to the furthest extent possible.
2. Marketplace: I got to be part of the Affordable Care Act's First Open Enrollment and assisted the company with signing up thousands of consumers into health insurances. I would also answer consumer's questions by successfully following scripting. With such a new program I learned to be flexible to changes and new updates
Business marketing Associates with 2 Academic certificates in general business and communication competence in the workplace
Plans to transfer to a university for a bachelor's in Business
High school diploma
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