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mk attendant resume example with 11 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Positive, upbeat MK attendant brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Experience in customer service
  • Multitasking
  • Teambuilding
  • People skills
  • Microsoft Office
  • Active listening
  • Good work ethic
  • Reliable & trustworthy
  • Data management
  • Safety understanding
  • Cleaning services
  • Corporate standards
Experience
07/2021 to Current
MK Attendant Cal Poly Corp San Luis Obispo, CA,
  • Maintained cleanliness, neatness and organization of customer areas.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Monitored main areas to replenish inventory items when supplies ran low.
  • Interacted positively with guests and coworkers to build professional relationships.
  • Handled various cleaning duties to keep common areas neat and organized.
  • Reported required maintenance or repairs to management and maintained supply inventory.
08/2015 to 12/2020
Catering Supervisor Lunds Byerly's Saint Louis Park, MN,
  • Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
  • Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals.
  • Directed food delivery and presentation to maintain catering operations.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Executed scheduling, logistics and follow-ups with event staff.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised team of 25+ employees in fine dining establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Handled over $5,000 worth of cash and card transactions daily with accuracy and efficiency.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Checked building areas to verify working order and cleanliness.
05/2014 to 08/2015
Catering Server Rocket Farm Restaurants Houston, TX,
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Worked multi-course dinners with pre-plated foods.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Managed and restocked drink stations.
  • Wrapped silverware efficiently and organized napkins for up to 500 guests.
  • Prepared individual condiments and dispensers for transportation to catering locations.
  • Reported food inventory and supplies to management to reorder and maintain adequate stock.
  • Checked catering orders for inclusion of required menu items.
  • Organized delivery and set up in advance for non-perishable items.
  • Stocked server areas with supplies before, during and after shifts.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Communicated with event coordinators to verify accommodation capacity for larger parties.
01/2011 to 07/2014
Banquet Server Hilton Garden Inn Hotel City, STATE,
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Adhered to sanitation and safety policies, protecting establishment and patrons.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Provided exceptional service to high volume of daily customers.
  • Prepared serving and appetizer trays and set tables in setup for events.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education and Training
Expected in 09/2007 to to
GED:
Iowa Western Adult Learning Center - Council Bluffs, IA,
GPA:

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Resume Overview

School Attended

  • Iowa Western Adult Learning Center

Job Titles Held:

  • MK Attendant
  • Catering Supervisor
  • Catering Server
  • Banquet Server

Degrees

  • GED

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