Minister of Redemption Resume Example
Highly-enthusiastic client service professional with nine years of customer service practice in dealing directly with persons experiencing homelessness as well as serving those in our community with physical, relational and employment needs. Demonstrating consistent care and customer service for each individual regardless of mental or physical capacity. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives as well as performing as a diligent advocate in various leadership roles with demonstrated experience and aptitude for working under limited supervision. High competency in meeting quality standards and current on all training requirements including self-development outside of employer expectations.
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- Addressing customer service needs quickly and accurately
- Serving as one of the primary trainers on administrative processes, work instructions and procedures
- Operating as a valued coordinator and bridge for external community resources
- Worked independently to provide customer service as it related to repairs, neighbor-conflict resolution and ongoing financial commitments
- Resolved situations related to limited financial capacity
- Provided a high level of customer service to those seeking to purchase real estate
- Attended eviction hearings as necessary
- Serviced and partnered with local automotive dealers to provide quality products with a high level of customer service and intentionality
- Ownership and management of a retail storefront
- Hired and trained individuals to meet needed objectives
- Held necessary consulting sessions with those receiving business products
- Serving Hour Coordinator/ Manager - leadership and ongoing support for CSMM's employment-readiness efforts
- Lead Advocate in the Life Revitalization Center, Madison Street Cafe and the Men's Building facilities
- Designated Advocate and Liaison for Veterans Affairs
- Men's Building Manager - providing 24/7 oversight for the Men's Building as it relates to building, guest care and staffing needs
- Key Train Facilitator - administering and supporting the use of Key Train employment-readiness software
- Case Management Software Administrator & Trainer
- Plan Developer - providing case management services for residential and community guests
- Food Pantry Coordinator
- Transportation Manager
- 1Matters - Nominated team lead and organizer at Tent City to provide ongoing care and specialized services for Toledo's homeless population (2012-Present)
- Veterans Matter - Ongoing advocacy for Toledo's homeless population
- Project Connect - Participant and organizer for yearly event (2012-Present)
- Court Appointed Special Advocate (CASA) (2015-Present)
- Old West End Preservation Chair (2017-2019)
- Cherry Legacy Community Advocate
- Mayors Task Force/ Preservation Committee for Lucas County Land Bank (2018-2019)
- LifeLine Toledo - Ongoing partnership in participating in homeless immersions, outreach events and community support for Toledo's homeless population
- Action Team Volunteer, Crossroads Church on 23 in helping local families with home repair needs
- Operating as a court appointed special advocate for children for five consecutive years (2015-present)
- Partnering with Lucas County Children Services (LCCS) to monitor and support case plans families with at-risk children
- Understanding risk factors for child abuse and neglect
- Understanding the impact poverty has on children and families
- Cultural competence for issues facing LGBT+ youth
- Ongoing case study and review for various cases/ families
Partnered with SOMA Ministries to provide leadership for community development in Jamaica (2013, 2015, 2019)
- Completed speaking engagements
- Lead and participated in construction of agricultural infrastructure for at-risk communities
- Providing ongoing relationships with those continually served by the ministry of SOMA
- Nehemiah Award recipient, 2015 (CSMM)
- Servant Leadership recipient, 2014 (CSMM)
- Sharp as a Tack Award recipient, 2012 (CSMM)
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Resume Overview
School Attended
- Woodward High School
- University of Toledo
- Owens Community College
- Hondros College
Job Titles Held:
- Minister of Redemption
- Property Manager/ Real Estate Agent
- Owner/ Manager
Degrees
- Woodward High School - City , State | High School Diploma
University of Toledo - City | Business Management Certificate
Owens Community College - City , State | Ohio Real Estate License
Hondros College - City | Certified Property Manager (CPM)
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