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Highly-enthusiastic client service professional with nine years of customer service practice in dealing directly with persons experiencing homelessness as well as serving those in our community with physical, relational and employment needs. Demonstrating consistent care and customer service for each individual regardless of mental or physical capacity. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives as well as performing as a diligent advocate in various leadership roles with demonstrated experience and aptitude for working under limited supervision. High competency in meeting quality standards and current on all training requirements including self-development outside of employer expectations.
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Woodward High School - Toledo, OH
University of Toledo - Toledo, Ohio,
Owens Community College - Perrysburg, OH
Hondros College - Toledo, Ohio,
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Educated clients on options to assist in making informed decisions.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Handled difficult case situations with tact and professionalism to maintain positive working relationships.
- Reviewed social service and case management plans to guide implementation.
- Addressing customer service needs quickly and accurately
- Serving as one of the primary trainers on administrative processes, work instructions and procedures
- Operating as a valued coordinator and bridge for external community resources
- Worked independently to provide customer service as it related to repairs, neighbor-conflict resolution and ongoing financial commitments
- Resolved situations related to limited financial capacity
- Provided a high level of customer service to those seeking to purchase real estate
- Attended eviction hearings as necessary
- Planned and coordinated open house events to move properties.
- Serviced and partnered with local automotive dealers to provide quality products with a high level of customer service and intentionality
- Ownership and management of a retail storefront
- Hired and trained individuals to meet needed objectives
- Held necessary consulting sessions with those receiving business products
- Operating as a court appointed special advocate for children for five consecutive years (2015-present)
- Partnering with Lucas County Children Services (LCCS) to monitor and support case plans families with at-risk children
- Understanding risk factors for child abuse and neglect
- Understanding the impact poverty has on children and families
- Cultural competence for issues facing LGBT+ youth
- Ongoing case study and review for various cases/ families
- Nehemiah Award recipient, 2015 (CSMM)
- Servant Leadership recipient, 2014 (CSMM)
- Sharp as a Tack Award recipient, 2012 (CSMM)
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School Attended
- Woodward High School
- University of Toledo
- Owens Community College
- Hondros College
Job Titles Held:
- Recovery Specialist -CTI
- Minister Of Redemption
- Property Manager/ Real Estate Agent
- Owner/ Manager
Degrees
- High School Diploma
- Business Management Certificate
- Ohio Real Estate License
- Certified Property Manager (CPM)
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