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millwork specialist resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am a retail sales professional versed in product placement and merchandising. I have an extensive experience in inventory management and shipment processing. I am a reliable and upbeat Millwork Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. I am a dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. I am also highly trained in safety of the business and making sure other employees follow all the safety requirements of the job. I work in a busy and high stress position and am able to complete the tasks to meet the customers needs and the company, always willing to go the extra mile to make sure my work is completed and done the best way it can be done.

Skills
  • Grinding skills
  • Planning abilities
  • Customer service
  • Drivable blue lift machinery certified
  • Order picker certified
  • Install management certified
  • Ability to work in a team structure
  • Critical thinking and problem solving
  • Leadership
  • Oral and written communication skills
  • Able to follow safety protocols on equipment and around possible dangerous situations
  • Ability to plan, organize, and prioritize work
Work History
07/2021 to Current Millwork Specialist Carter Lumber Inc | North East, MD,
  • Conducted thorough inspections of finished work to assess quality and conformance with production specifications, documented measurements, graded products and removed defective pieces from line.
  • Updated daily logs and discussed activities such as output, materials usage, and equipment concerns to address and resolve problems affecting production.
  • Daily staying on top of Installation management and making sure all the needed sizes were available to assist with the customers project.
  • Calling the customers and keeping them updated on their install and their orders.
  • Creating quotes and building the customers project in the computer to have ready for the customer when they would come in to purchase their products along with the installation fees and any extra labor the installer needed to do.
  • Staying on top of the Order Management computer system to make sure the customer is fully aware of when their order was coming and making sure they know when the installation would be done.
  • Heavy lifting of doors and windows. Down stocking and using the right equipment and taking the necessary safety procedures to complete this task.
  • Having the responsibility of making sure the department and I met the sales goal for the day.
11/2020 to 07/2021 Head Cashier Lowe's Companies, Inc. | Wilson, NC,
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Evaluated professionalism of checkouts every shift and kept team members on top of cleaning tasks.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Analyzed purchases for signs of fraud.
  • Educated employees on register use, merchandising and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Reviewed and resolved differences between accounting information and cash drawer.
05/2016 to 10/2020 Housekeeper National Life Group | Dallas, TX,
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
02/2010 to 03/2016 Phase II Consignments Sales, Receiver, Opener And Closer | City, STATE,
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Key holder. I opened and closed the store on a regular basis.
  • Responsible for maintaining payouts and products of 5,000+ consignors.
  • Payed out money to consignors on a daily basis.
  • Responsible for making pricing decisions and inventory of product received.
Education
Expected in Associate of Arts | General Studies COA, Elizabeth City, NC, GPA:

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Resume Overview

School Attended

  • COA

Job Titles Held:

  • Millwork Specialist
  • Head Cashier
  • Housekeeper
  • Phase II Consignments

Degrees

  • Associate of Arts

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