microsoft software systems academy student resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Enthusiastic Vocational Instructor with over 20 years of experience in the [Customer Service] field. Proficient in offering differentiated instruction to help students reach educational goals. Talented and committed teacher passionate about helping students succeed in life. Inspiring Vocational Instructor committed to providing thorough pragmatic instruction while setting a great example for educational excellence and modeling acceptable social and work-related behavior. A strong background in Psychology with curriculum development and progress assessment capabilities. Eager to apply these talents to an exciting opportunity. Resourceful Vocational Instructor with success in offering certification programs for Python and [SQL] fields. Great with planning programs of study that met the individual needs and abilities of students. A hardworking and detail-oriented teacher with empathetic and explanation resolution talents. Offering these skills and 20 plus years of experience. Friendly School Secretary offering proven success. Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems. Results-focused, and profund thought process evaluator.. professional with strength in Customer Service, Positive Feedback and Influencer. Proactive leader with strengths in communication and collaboration. Proficient in leveraging favorable outcomes and positive engagement knowledge to promote positive outcomes. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Progress reporting
  • Leadership development
  • Most Xcode, Python, Java Script, Apple Script training
  • Security systems
  • Team building
  • Insurance billing
  • Team management
  • Operational improvement
  • Invoice generation
  • Process improvement
  • Communications
  • Planning and coordination
  • Administrative support
  • Business operations
  • Problem resolution
  • Organization
  • Relationship development
  • Supervision
  • Project organization
  • Customer service
  • MS Office
  • RFI Scanners
  • Certification training - Most Script Programming, SQL, Java, C +, and much more!
  • XCODE training
Microsoft Software Systems Academy Student, 02/2020 to Current
Music And ArtsWest Valley City, UT,
  • Evaluated students' performance and issued progress reports.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
  • Taught over 500 students and 5 vocational subjects.
  • Created appropriate learning environments for students.
Drum Instructor, 03/2020 to 12/2020
School Of Rock LLCCity, STATE,
  • Served as advisor for extracurricular activities such as art clubs and camps.
  • Developed lesson plans to teach course materials according to schedule.
  • Planned field trips to museums, galleries and art exhibitions.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Stocked classroom with art supplies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Applecare Advisor, 06/2016 to 07/2019
AppleCity, STATE,
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Observed system functioning and entered commands to test different areas of operations.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to [900+] individual tickets every week to provide end-user support on Microsoft Teams and Java, Python, Most Information systems as well as end user code.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Served as level-three support escalation point for 300 plus-member distributed support staff.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Implemented X Code interfaces and Non Code techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Assisted in technical support process refinement to improve customer service and support.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Assessed a MULTITUDE and Non-Expert issues to determine appropriate troubleshooting methods for remediation.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Education and Training
MBA: Information Technology Project Management, Expected in 08/2019 to UNC Chapel Hill - Chapel Hill, NC,
Associate of Applied Science: Information Resources Management, Expected in 01/2015 to Wake Technical Community College - Raleigh, NC
Associate of Arts: Psychology, Expected in 04/2008 to Hudson Valley Community College - Troy, NY

Certificates in XCODE, Python, Java, SQL

Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association
Websites, Portfolios, Profiles
Additional Information

Website Development Code

Non written code

  • Microsoft Office Specialist (MOS)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • American Academy of Financial Management (AAFM) - Chartered Wealth Manager (CWM)
  • ServSafe
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Association for Project Management (APM)
  • Certified Associate in Project Management (CAPM)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • SAP Certified Application Associate
  • Cisco Certified Network Associate (CCNA)
  • Certified Information System Security Professional (CISSP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician

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Resume Overview

School Attended

  • UNC Chapel Hill
  • Wake Technical Community College
  • Hudson Valley Community College

Job Titles Held:

  • Microsoft Software Systems Academy Student
  • Drum Instructor
  • Applecare Advisor


  • MBA
  • Associate of Applied Science
  • Associate of Arts

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