Microsoft Partner Store Specialist Resume Example
Passionate Learning and Development Manager with strategic thinking skills offering experience as an award winning Top Specialist and Top Performer in the area of Training and Development.
• Excellent oral and written communication skills • Strong logistical planning and organizational skills • A strong desire to impact the employee experience • Public speaking
| Technology Skills:
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As a Windows Store Evangelist, I am responsible for training hundreds of Best Buy employees, at all levels, on product details, market trends, and successful business rhythms of all Microsoft technology solutions using a variety of mediums from one on one coaching, group training, large lectures and virtual workshops.
Key Results:
- Earned award of Top Specialist in the country Q1-2019 and again, in August 2019 as a result of my trainings of Best Buy employees which impacted sales for highest growth during this time frame.
- Increased annual revenue in 2019 from $20M to $30M as a result of my trainings on sales performance, improvement of coaching processes and operational best practices.
- Build collaborative internal and external partnerships with Best Buy leaders from line level supervisors to senior market leaders up to national leadership by developing impactful tools and programs about Microsoft products and solutions.
- Facilitate in-person group presentations, training events and conference calls.
- Support Best Buy employees and customers helping them to discover, enable and implement Microsoft technology solutions and services across a broad range of devices which meet their needs and exceed their expectations.
- Ensure visual merchandising execution aligns to corporate guidelines to increase overall customer satisfaction and YOY sales growth. Maintained above 95% in functionality and planogram set audits.
- Responsible for onboarding training of new hires for the Windows Store Evangelism Team in Pacific Northwest.
- West Coast Leader of the Customer Focused Training Team - Led 200 customers through my workshops within the last two years.
- Top 10 Leader for attendance and registration of Specialist Workshop with over 110 specialists.
HEAT TEAM-Human Engagement and Training Team executed dynamic, engaging and effective training events in classroom, trade show and small/large group settings. Consistently exceeded client expectations in metrics including knowledge retention, opinion shifts, behavior change and trainer feedback. Creating and polishing training materials, including PowerPoint presentations, facilitators guides, interactive activities. Cultivated environments conducive to personal and professional growth and development.
Key Results:
- Developed individuals into the subject matter experts their companies needed.
- Dramatic increase in attendee net promoter scores as a direct result of engaging and effective training.
- 75+ training and live engagements that consistently exceeded client and attendee expectations.
- Developed and executed dynamic and effective training on behalf of two Fortune 500 companies.
- Cultivated and cemented the soft skills, demo knowledge and sales motion of over 750 retail professionals.
Provided educational support to existing teaching staff. Coordinated daily activities to conform to established classroom procedures and expectations. Prepared curriculum to cover with students in the event the regular instructor was unable to leave substitute plans.
Key Results:
- Developed strong professional relationships with district faculty
- Supported student growth both academically and socially through mutual trust and respect.
- Coached and mentored students of varying ages (2nd-9th grades) across varying schools and subjects to aid in their educational success.
Facilitator and coordinator of daily classroom procedures, activities and expectations. Provided continuity and structure to the classroom. Developed and delivered lesson plans, mentored and tutored students.
Key Results:
- Maximized student education through support and discipline.
- Designed and delivered original lesson plans; blending required science curriculum with skill-building in literacy, critical reasoning, maturation and contextualization of scientific concepts.
- Conveyed confidence and commanded respect in content knowledge through rigorous study of curriculum and personal reflection of methods.
Intern Teacher;
- Differentiated both instruction and assessment to match the abilities, interests and learning styles of a diverse student body.
- Designed, executed and assessed far-reaching lessons and units which encompassed an extensive breadth and depth of both state mandated historical content and common core standards.
- Developed and implemented potent organizational procedures for late work submission, attendance, supporting students who had been absent; all of which preserved my ability to effectively meet the immediate needs of 133 individual students with class sizes of 35+ students.
- Enhanced the educational environment for all students through sustained communication with parents, teachers, administrators and support staff.
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Resume Overview
School Attended
- Western Michigan University
Job Titles Held:
- Microsoft Partner Store Specialist
- Senior National Trainer
- Substitute Teacher
- Long Term Substitute Teacher
Degrees
- Bachelor of Arts in Social Studies - Secondary Education
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