Passionate Learning and Development Manager with strategic thinking skills offering experience as an award winning Top Specialist and Top Performer in the area of Training and Development.
• Excellent oral and written communication skills
• Strong logistical planning and organizational skills
• A strong desire to impact the employee experience
• Public speaking
As a Windows Store Evangelist, I am responsible for training hundreds of Best Buy employees, at all levels, on product details, market trends, and successful business rhythms of all Microsoft technology solutions using a variety of mediums from one on one coaching, group training, large lectures and virtual workshops.
HEAT TEAM-Human Engagement and Training Team executed dynamic, engaging and effective training events in classroom, trade show and small/large group settings. Consistently exceeded client expectations in metrics including knowledge retention, opinion shifts, behavior change and trainer feedback. Creating and polishing training materials, including PowerPoint presentations, facilitators guides, interactive activities. Cultivated environments conducive to personal and professional growth and development.
Provided educational support to existing teaching staff. Coordinated daily activities to conform to established classroom procedures and expectations. Prepared curriculum to cover with students in the event the regular instructor was unable to leave substitute plans.
Facilitator and coordinator of daily classroom procedures, activities and expectations. Provided continuity and structure to the classroom. Developed and delivered lesson plans, mentored and tutored students.
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