Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Have been very technical savvy all my life. I love critical thinking and problem solving using out of the box ideas for solutions to problems.Â
I'm a deep problem solver and never give up.
Skills
Education
El Dorado High School Placentia, Ca Expected in 1998 – – High School Diploma : - :
Work History
Bandwidth - Messaging Engineer
Raleigh, NC, 08/2012 - Current
Raleigh, NC, 08/2012 - Current
- Responsible for installation, upgrading and patch management of both Exchange 2010 and Exchange 2013 environments
- Built out Exchange 2013 environment and migrated ~15,000 mailboxes from Exchange 2010
- Responsible for Skype for Business server 2015 environment with 10 Front Ends and 2 pools in a SQL Cluster
- In place upgraded company Lync 2013 environment to Skype for Business server 2015
- Fully configured onprem Skype4B environment hybrid with Office 365
- Responsible for installation, upgrading and patch management of Symantec Enterprise Vault with ~2,400 archived mailboxes
- Responsible for installation, upgrading and patch management of OpenText RightFax environment from versions 9.0 to latest version 10.6
- Assisted with getting Exchange 2013 environment configured for Exchange Online hybrid with Office 365
- Responsible for Azure AD Sync for Office 365
- Manage Exchange Online Protection(Previously was F.O.P.E.) as External Hygiene for OnPrem environment
- Responsible for alerting and monitoring of Exchange/Skype for Business using Solarwinds Orion and Splunk
Axos Bank - Blackberry Administrator
Centennial, CO, 07/2007 - 08/2012
Centennial, CO, 07/2007 - 08/2012
- Supported multiple BES environments for U.S. and Canadian based Blackberrys
- Supported over 2,000 Exchange ActiveSync devices
- Set up, maintained and kept up-to-date multiple Blackberry servers
- Ordered and supported company provided Blackberrys and aircards
- Responsible for managing large carrier accounts, AT&T and Verizon
- Personally supported the Executive Leadership Team with their mobile/data/computer needs, including after hour support.
Cinemark - IT Support technician
Round Rock, TX, 07/2005 - 07/2007
Round Rock, TX, 07/2005 - 07/2007
- Troubleshooting computer software/hardware issues.
- Replaced hardware through warranty and lease swaps.
- Supported client based software, Integrated AMPS, Ramware.
Advantage Sales & Marketing - CE Technician
City, STATE, 2004 - 08/2005
City, STATE, 2004 - 08/2005
- Troubleshooting PocketPC issues.
- Syndicated / Impulse contact.
- Responsible for maintaining team inventory.
- Helped design the CE Tracking system.
- Knowledgeable of the A.R.T.S.
- database entry system.
- Responsible for maintaining the Syndicated information and making sure it's accurate.
- Responsible for various side projects including team rollouts, writing schedules.
The Home Depot - Hardware / Plumbing Associate
City, STATE, 2001 - 07/2004
City, STATE, 2001 - 07/2004
- Extensive knowledge of various tool manufacturers, including DeWalt, Bosch, Makita.
- Extensive knowledge of plumbing services, including installation of showers, toilets, sinks, faucets, drainage and hot water heaters.
- Was the backup to the department head of Hardware and Plumbing.
- Was responsible for associate's time management.
- Making sure things got done in a timely manner.
- Responsible for inventory management.
- Made sure inventory on the shelves and overhead matched inventory numbers on paper.
BattleLan Cafe - Store Manager / Co-Owner
City, STATE, 2000 - 2001
City, STATE, 2000 - 2001
- Went in with Step Father and ran an Internet Café in Fullerton.
- Setup and built 36 computers, networked them all together on 2 24 Port LinkSys Gigabit hubs.
- Cut, crimped and ran the entire network setup myself.
- Inside the Café, had a computer repair section that we helped provide resolution to computer troubles.
- Counted out and made daily deposits of large sums of money.
Blockbuster Video - Senior Assistant Manager
City, STATE, 1997 - 1999
City, STATE, 1997 - 1999
- Was responsible for time management of 10 customer service reps.
- Counted out and made daily deposits of large sums of money.
- Was responsible for yearly inventory count.
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Resume Overview
School Attended
- El Dorado High School
Job Titles Held:
- Messaging Engineer
- Blackberry Administrator
- IT Support technician
- CE Technician
- Hardware / Plumbing Associate
- Store Manager / Co-Owner
- Senior Assistant Manager
Degrees
- High School Diploma
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