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Merchant Sales Advisor resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly-organized Senior Account Executive prepared to take the next step with a new team.

Bringing 19 years in the financial industry with outside sales experience and a proven track record of exceeding sales and customer service expectations.

Known for receiving consistent recognition as a top performer in the merchant/banking industry. Detail-oriented and industrious with exceptional time management skills.

Proven history of handling customer complaints with kindness and professionalism while closing sales and sourcing potential leads.

Installing and training new clients on merchant technology to ensure a smooth transition and overall experience from start to finish.

Skills
  • Installation & Training on new merchant technology including Point of Sale, Ecommerce, Virtual Terminal, Mobile, etc.
  • Sales Force Training & Development
  • Teamwork/Collaboration
  • Strategic Market Planning
  • Account Management
  • Sales & Marketing Strategies
  • Business Development
  • Strategic Partnerships
  • Merchant Services Pricing
  • Analyzation of Merchant Statements
  • Lead generation
  • Strategic Selling
  • Contract negotiation
  • Customer presentations
  • Knowledgeable in Microsoft Applications - Word, Excel, PowerPoint, Outlook, Windows Applications.
Work History
Merchant Sales Advisor, 11/2021 - Current
Keybank National Association Pittsburgh, PA,


  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Installation and training for new clients on merchant technology including, Point Of Sale, Ecommerce, Virtual Terminal & Mobile Options, etc..
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Manage bank territory partnership covering 15 branches
  • Developed and delivered engaging sales presentations to convey product benefits.




Account Executive, 01/2015 - 06/2021
Feedonomics West Los Angeles, CA,
  • Consulted with clients on business issues and develop innovative proposals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Managed a bank territory partnership covering 15 branches
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Documented sales, customer interactions and concerns, and generated update reports for senior management.
  • Obtained pricing deals, analyzing merchant statements, negotiating contracts and solidifying beneficial agreements.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Drove new business development through qualifying leads, building relationships and strategic sales.
  • Met and exceeded service level goals by identifying and achieving standards and expectations.
Business Consultant, 04/2014 - 01/2015
Xenith Dallas, TX,
  • Asked appropriate questions to identify prospects' needs and pinpoint solutions that would be best fit.
  • Articulated and demonstrated product concepts and offerings to clients easily understandable terms.
  • Documented sales, customer interactions and concerns, and generated update reports for senior management.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.
  • Presented key decision-makers with new and updated account strategies.
  • Contacted customers as soon as issues arose to immediately find resolutions before problems escalated.
Assistant Manager, 11/2003 - 04/2014
Planet Fitness Inc. Moon, PA,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed six-eight employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Trained team members in successful strategies for meeting operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Achieved recognition from senior management for contribution to branch success, including managing sales, employees and operations to foster optimal performance.
Education
High School Diploma: , Expected in 1998
-
Chemeketa Community College - Salem, OR
GPA:

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Resume Overview

School Attended

  • Chemeketa Community College

Job Titles Held:

  • Merchant Sales Advisor
  • Account Executive
  • Business Consultant
  • Assistant Manager

Degrees

  • High School Diploma

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