Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Solid understanding of the retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.
Work History
Merchandising Execution Associate, 05/2017 to Current Bass Pro Shops – Foxborough, MA,
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Managed aesthetically pleasing displays to showcase company products and increase sales
Monitored and replenished display inventory and restructured according to available stock
Created interior displays to promote products in alignment with corporate sales objectives
Arranged consistent shelves, bins and racks by following established planograms
Promoted seasonal products and trends to ensure efficient movement of stock
Worked with managers, vendors, and advertising directors to optimize promotions
Updated floor design for the company to more effectively present products to patrons
Enhanced overall store appearance by applying careful consideration to product and display locations
Updated pricing and signage to complete product displays and educate customers
Answered product questions with up-to-date knowledge of sales and store promotions
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Followed merchandising guidelines to present visually appealing displays
Assistant Store Manager and Sales Associate, 05/2014 to 09/2017 Dollar General – City, STATE,
Responsible for Opening the store.
Counting Register as well as Change Fund
Documented sales daily
Made sure deposits make it to the bank in a timely manner
Responsible for setting the store layout according to the monthly activity guide
Greeted customers in a timely fashion while quickly determining their needs during their visit to the store
Recommended merchandise to customers based on their preferences and particular product they are in search of
Checked in Vendors that delivered product to stores along with showing them where particular items went according to the store layout for that month
Received truck on Truck day by making sure the freight belonged to our store and making sure all merchandise is delivered
Maintained accurateknowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner
If an item is not in stock at our location, I will contact other store locations to determine merchandise availability
Completed all cleaning, stocking and organizing tasks in store, office, and also the receiving room
Trained store staff by reviewing with them their responsibility and what is expected from them while employed with the company
Reviewing staff job results and learning needs with SM
Implementing updated guidelinesthat the company may have
Producing merchandise displays in windows and showcases, and on sales floor
Help customers by providing information, answering question, obtaining merchandise requested
Reviewingcustomer complaints and service suggestions
Maintains a safe and clean store environment bykeeping the store customer ready
Maintains inventory by checking merchandise to determining items withhigh demands
Apparel Associate, 02/2012 to 10/2013 Walmart Super Center – City, STATE,
During my employment at Walmart Super Center I was responsible for many task that contribute to the day-to-day functioning of the store as a whole and also to my main areas of expertise within the store. One of my main responsibilities was to ensure that the customers had a pleasant shopping experience by extending outstanding customer service skills. I answered all questions including where a certain product is located in the store by pointing them into the right direction or personally taking them there myself.
I also gave in depth descriptions of items within my area and explaining its function along with price and availability.
With this i was able to satisfy the customer in a professional and timely manner and leave them with satisfactory with the product they have purchase.
Stocking and running freight.
When stocking merchandise I was responsible for receiving, handling, and helping to manage the inventory of merchandise and supplies.By doing this i maintain an organized area and contributed to the profitability of the company.I also placed orders for supplies and customized customers orders.
Accurate tracking and documentation was essential for later use and also for company records.
I proficiently provide daily accounting and documentation,and participate in formal periodic inventory audits.This part of the job also trained me to transfer damaged merchandise, and manufacturer returns, research inventory discrepancies, and reporting suspicious activities to loss prevention specialists.
By doing these task I help decrease store shrinkage tremendously.
I also was responsible for setting mods and zoning.
When setting a mod the company sends the store a diagram of how a product should be displayed on the shelf within the store.
Throughout a workday I would zone my are by putting things in their respectful places, making sure other departments merchandise is returned back to them and making sure the area looks presentable I also was a cashier at my previous job.
This part of the job taught me to perform multiple task such as bag, box, wrap, or gift-wrap merchandise and prepare packages for shipment, compute and record totals of transactions, count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change,identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Education
Pharmacy Technician Medical Administrative Assistant: , Expected in July 2013 Florida Gulf Coast University - , GPA:
3.0 GPA
Registered Phlebotomy Technician: , Expected in May 2010 Columbus Technical College - , GPA: Phlebotomy Technician
25 credits Semester Hours
3.5 Registered
Phlebotomy Technician through AMT
High School Diploma: , Expected in June 2010 Hardaway High School - , GPA:
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School Attended
Florida Gulf Coast University
Columbus Technical College
Hardaway High School
Job Titles Held:
Merchandising Execution Associate
Assistant Store Manager and Sales Associate
Apparel Associate
Degrees
Pharmacy Technician Medical Administrative Assistant
