Merchandise Team Leader resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Boost revenue consistently by completing engaging and attractive merchandising displays. Dedicated to organizing cohesive displays to tie in different offerings and promote sales. Creative and highly organized with skills to meet any promotional need.

Talented Merchandise lead well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering 5-year background marketing products within stores to maximize product profitability.

Experienced Merchandise lead with over 3 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Merchandise lead with over 3 years of successful experience in retail and associate relation. Recognized consistently for performance excellence and contributions to success in the retail industry. Strengths in communication and Merchandise backed by training in retail.

Enthusiastic Merchandise lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of efficiency and product and training in retail. Motivated to learn, grow and excel in the retail industry.

Effective merchandising professional bringing demonstrated success in leveraging visual display prowess to express brand vision. Over 3 years of being an Merchandise lead. Quick-learning and creative with aptitude for surmounting challenges.

  • Overstock management
  • Brand alignment
  • Product knowledge
  • Seasonal campaigns
  • Process improvement
  • Supervision
  • Problem resolution
  • In-store event promotion
  • Price tagging and shelf labeling
  • Stocking and replenishing
  • Merchandising plan creation
  • Project organization
  • Team management
  • Relationship development
Work History
11/2016 to Current Merchandise Team Leader Actionlink | Boise, ID,
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Worked with managers and advertising directors to optimize promotions.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated floor design for square foot facility to more effectively present products to patrons.
  • Supervised team of up to 25 merchandising employees and monitored adherence to company standards.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Worked with customers to understand needs and provide exellent service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for daily meetings.
  • Led merchandise team in delivery of new product, resulting in growth of profit.
  • Presented store update suggestions and layouts to management and stakeholders.
10/2015 to 11/2016 Electronics Sales Associate Centers For Specialty Care Group | Canandaigua, NY,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Checked to see if requested items were available from store's inventory.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Processed credit and debit card payments to complete customer buying experience.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Educated customers on promotions to enhance sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Kept Type and Type areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
09/2014 to 09/2015 Housekeeping Aide Valley View Health Care | City, STATE,
  • Transported soiled linens to laundry facilities.
  • Met requests for guests for extra towels, ice buckets, pillows and blankets.
  • Dusted and polished surfaces to achieve attractive shine.
  • Trained other staff members by physically demonstrating complex tasks.
  • Removed soiled sheets, washcloths and towels.
  • Made beds quickly to maximize team efficiency.
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Adhered to hotel standards for cleanliness, appearance and service.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
  • Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
  • Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
Expected in 05/2019 High School Diploma | Garden City Community College, Garden City, KS GPA:

I have a certified food safety manager certificate.

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Resume Overview

School Attended

  • Garden City Community College

Job Titles Held:

  • Merchandise Team Leader
  • Electronics Sales Associate
  • Housekeeping Aide


  • High School Diploma

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